Customer Service Assistant & Office Support
Resume:
CHARITY MARCELINE KATHINI
Customer Service Assistant Office Support Administration
Nairobi, Kenya
PROFESSIONAL SUMMARY
Motivated and dependable final-year Bachelor of Education (Science) student at Moi University, specializing in Mathematics and Chemistry, currently awaiting graduation. I have practical experience in communication, tutoring, teaching practice, record keeping and working with different people. I am organized, adaptable and comfortable using digital tools, including Microsoft Word, Excel, email and data-entry systems. I am now seeking an entry-level opportunity in customer service, office support or administration where I can apply my communication and organizational skills while learning and growing professionally.
CORE SKILLS
- Customer service and client support
- Verbal and written communication
- Handling inquiries and follow-ups
- Administrative support
- Data entry and documentation
- Record keeping
- Email and digital communication
- Teamwork and collaboration
- Organization and time management
- Problem-solving
- Attention to detail
- Adaptability and willingness to learn
EDUCATION
Moi University
Bachelor of Education (Science) — Mathematics & Chemistry
Final Year Awaiting Graduation
Secondary Education
KCSE — B Plain
2022
Kitengela Boarding School
KCPE — 373 Marks
2017
PROFESSIONAL EXPERIENCE
St. Columbans Senior School, Kitale
Student Teacher / Teaching Practice 2026
- Communicated clearly and professionally with students, staff and other members of the school community.
- Maintained records and documentation related to daily activities and assigned responsibilities.
- Planned and organized activities while managing time effectively.
- Responded to questions and provided clear information in a patient and professional manner.
- Worked collaboratively with staff and adapted to different responsibilities.
- Demonstrated reliability, responsibility and attention to detail.
- Handled multiple tasks while meeting expected deadlines.
Online Mathematics & Science Tutor
Approximately 1 year
- Communicated with learners through digital platforms and provided consistent support.
- Responded to questions and explained information clearly according to individual needs.
- Maintained organized learning records and followed up on learners' progress.
- Used digital communication tools effectively.
- Built positive working relationships through patience, professionalism and active listening.
- Managed schedules and responsibilities independently.
PERSONAL STRENGTHS
- Excellent communication skills
- Friendly and approachable
- Patient and attentive
- Reliable and responsible
- Quick learner
- Organized and detail-oriented
- Able to work independently and within a team
- Comfortable learning new systems and procedures
- Professional and customer-focused
REFEREES
Available upon request.
Contact this candidate