Customer Service Agent - Store & Security Support

Shanel Brew

*******@*****.*** 760-***-**** Victorville, CA

SUMMARY

Seeking Customer Service Agent role with 17 years of diverse experience in customer-facing positions. Proven track record as Customer Service Representative at Harwell Furniture, excelling in customer interactions and documentation. Strong skills in customer service, data entry, and retail management, complemented by expertise in scheduling and team building.

WORK EXPERIENCE

Sweet Obsession Cheese Upland, CA

Store Manager/Sales Manager Jul 2019 - Present

• Manage staff well-being and performance through effective recruitment and scheduling practices.

• Oversee store presentation and advertising displays to enhance customer experience.

• Administer product management, including ordering, receiving, and handling price changes and returns. Home Goods Rancho, CA

Backroom Coordinator Feb 2017 - Mar 2018

• Managed and executed the timely processing of merchandise, ensuring the backroom area was organized and prepared for efficient receipt and distribution of goods.

• Supervised and trained backroom associates, fostering relationships with sales floor staff to facilitate the seamless movement of merchandise.

U.S. Security Associates Corona, CA

Security Guard Nov 2013 - Aug 2016

• Ensured secure access by verifying customer credentials and maintaining detailed logs of vehicle entries and exits.

• Conducted routine inspections to confirm all areas were securely locked and safeguarded against unauthorized access.

Harwell Furniture Chino, CA

Customer Service Representative Jul 2011 - Nov 2013

• Documented and managed customer communications through calls, letters, and other correspondence, ensuring timely follow-up and accurate record updates.

• Verified shipment accuracy by comparing merchandise invoices to received items, maintaining compliance with company standards.

Vons Gardena, CA

Cashier Sep 2008 - Jul 2011

• Managed cash register operations, including opening, closing, and balancing transactions, ensuring accuracy in issuing receipts, refunds, credits, and change to customers.

• Organized merchandise displays with attention to detail and maintained a clean and safe work environment while assisting with bagging customer purchases.

Kids Footlocker Compton, CA

Sales Representative Feb 2006 - Sep 2008

• Ensured optimal inventory levels by efficiently stocking and restocking shelves, and managed order fulfillment processes to meet customer demands promptly.

• Maintained accurate records of stock equipment usage and reported any damage, contributing to effective inventory management.

EDUCATION

Ontario High School

Associate

CERTIFICATIONS

CPR, AED and First Aid

SKILLS

Customer Service • Heavy Phones • Data Entry • Filing • Outlook • Excel • Microsoft Outlook • Front Desk • 10 Key Calculator • Cash Handling • Retail Management • Scheduling • Team Building • Payroll • Management • Microsoft Excel • Receptionist • Retail • Merchandising • Inventory • Sales • 10-Key • Fax Machines • Filing (Alpha & Numeric) Order • Microsoft Words • Very Detail Oriented

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