Remote Customer Assistance & Data Records Associate

MAHALAKSHMI VINOTH KUMAR

Business Enablement Analyst

940-***-**** ****.****@*****.*** https://www.linkedin.com/in/mahalakshmi-vinothkumar-066102270/

PROFESSIONAL SUMMARY

Detail-oriented, organized professional with 10+ years of experience in data management, record accuracy, and cross-team communication, including 5+ years of remote work. Experienced in documenting information, reviewing and validating records, maintaining spreadsheets and databases, and tracking requests through completion in Excel, SQL, and Jira. Background in client and candidate communication by phone, email, and online channels, with a courteous, professional tone and a consistent habit of following established procedures. Comfortable with computers and digital tools, and able to manage daily responsibilities independently in a home-based environment.

CORE COMPETENCIES

•Customer communication: responding to general questions and confirming request details clearly and professionally across phone, email, chat, and online channels, using approved information and escalating specialized requests to the appropriate team.

•Data entry and record maintenance: entering new information, updating existing records, and reviewing electronic forms with a strong focus on accuracy and completeness.

•Spreadsheets and databases: maintaining internal spreadsheets and relational databases using Excel (VLOOKUP, XLOOKUP, HLOOKUP) and SQL (PostgreSQL, Oracle, SQL Server).

•Quality checks: reviewing information before submitting changes, flagging incomplete or inconsistent entries, and following established procedures to resolve them.

•Request tracking: updating the status of open requests, recording completed actions, and organizing follow-up details using Jira sprint boards and task-tracking workflows.

•Documentation and continuity: maintaining clear, organized records of interactions and completed actions so coworkers can see what has already been done.

•Remote work readiness: experienced in managing priorities, deadlines, and weekly assignments independently, and in collaborating with authorized team members online.

TECHNICAL SKILLS

•Customer Communication — Phone, email, and online communication; professional tone; follow-up; escalation to the right department

•Data Entry & Records — New entries, record updates, electronic form review, accuracy and completeness checks

•Spreadsheets — Microsoft Excel, VLOOKUP, XLOOKUP, HLOOKUP, data cleaning, internal tracking sheets

•Databases — SQL (PostgreSQL, Oracle, SQL Server), data retrieval, record updates, query validation

•Data Validation — Accuracy checks, duplicate and inconsistency detection, schema validation

•Request Tracking — Jira, status updates, task tracking, follow-up documentation

•Digital Document Organization — Structured digital files, consistent naming, version control with GitHub

•Reporting — Power BI and Tableau dashboards summarizing status and activity for teams and management

•Automation — Python (Pandas), Excel-based routine task automation

•Collaboration — Cross-team communication, sharing information with authorized coworkers, remote teamwork

•Cloud & Digital Tools — AWS, Azure, Snowflake, Microsoft Office, online collaboration tools

PROFESSIONAL EXPERIENCE

Business Analyst — NumPy Ninja, Dallas, TX

Aug 2023 – Present

Sepsis Prediction — Healthcare Data Analysis Data Review · Record Accuracy · Documentation · Reporting

•Reviewed large volumes of clinical patient records, correcting missing values, duplicates, and inconsistent formats to keep information accurate and complete.

•Organized and standardized digital datasets into structured, easy-to-use formats that teams could rely on for analysis and reporting.

•Tracked weekly assignments on a Jira board, updating task status and recording completed work so progress stayed visible to teammates and stakeholders.

•Followed established procedures when entries appeared incomplete or inconsistent, documenting each correction for traceability.

•Summarized findings clearly for non-technical audiences, communicating relevant information to the right stakeholders.

BI Developer — HP (Hewlett Packard), Houston, TX

Jan 2021 – Aug 2023

Data Reconciliation — Reports and Data Analysis Excel · SQL · Data Validation · Power BI

•Managed weekly data assignments through a Jira board, updating request status, recording completed actions, and handing off follow-up details to coworkers.

•Reconciled records across Excel files and relational databases, reviewing entries for accuracy and flagging discrepancies before changes were finalized.

•Maintained and updated records using SQL queries and Excel lookup functions, supporting teams that depended on accurate information.

•Collaborated with business teams to understand their requests, confirm details, and deliver clear reports and dashboards on time.

Recruitment Consultant (Part-Time) — Staffing Agency Specialist. Remote, USA

Dec 2016 – Aug 2021

•Communicated with candidates and clients by phone, email, and online channels from a home-based setting, answering questions, confirming details, and providing timely follow-up.

•Maintained organized digital records of candidate profiles and client requirements, updating them accurately as information changed.

•Tracked open requests and candidate pipeline status, documented each interaction, and reported progress to clients and team members.

Big Data Engineer — Applied Data Systems Ltd, Chennai, Tamil Nadu, India

Jul 2012 – Jun 2016

•Built and maintained data pipelines that ingested, processed, and organized large volumes of structured and unstructured data.

•Supported reliable data availability through careful monitoring, validation, and documentation of data workloads.

•Collaborated with data and engineering teams to resolve issues and keep information accurate for downstream reporting.

HACKATHONS

Python Hackathon — Real-Time Data Analysis, HUPA-UCM Dataset Team Project · Python · GitHub · 2026

•Cleaned, reviewed, and organized a real-time clinical dataset as part of a team working under tight deadlines.

•Coordinated with teammates through a shared GitHub repository, using code reviews and clear documentation to keep work consistent.

•Presented findings in clear visuals and summaries that other team members could easily understand.

SQL Hackathon — Raw Data to Business Insights, PostgreSQL Individual Project · SQL · Data Analysis · 2025

•Loaded raw data into PostgreSQL and used SQL queries to clean, validate, and structure the records.

•Identified inconsistent and incomplete entries through systematic review and documented the issues found.

•Delivered an accurate, well-organized output that met stated business requirements.

EDUCATION

Master of Computer Applications (MCA) — Data Science Alagappa University, India — 2025

Bachelor of Technology (B.Tech) — Information Technology Anna University, India — 2011

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