Business Development Commercial Operations

MUHAMMAD RAIHAN SYAFRUDDIN

Business Development Commercial Operations

+62-812-****-**** • *****************@*****.*** • Jakarta, Indonesia • linkedin.com/in/muhammad-raihan-syafruddin SUMMARY

Commercial and Business Operations professional with experience in sales performance analysis, customer management, business development, and operations. At Amartha, managed a 500-client portfolio, acquired 70–80 new clients monthly, maintained 95%+ client retention, and contributed to 10% revenue growth. Experienced in analyzing business performance, monitoring KPIs, identifying growth opportunities, and supporting expansion into two new territories. Also brings logistics and inventory experience from JNE, including SAP EWM and high-volume operational data. Strong in Excel, data analysis, reporting, and cross-functional collaboration. I’m particularly interested in logistics, supply chain, and business development roles where I can leverage my experience to manage portfolios, lead teams, and drive measurable business results. WORK EXPERIENCE

Business Manager Management Trainee Program Dec 2024 – Jun 2026 Amartha (PT Amartha Micro Fintech) — Jakarta, Indonesia

• Managed a client portfolio of 500 accounts, maintaining a 5% risk/quality benchmark (NPL) while driving 10% revenue growth, sustained over 3 months.

• Led a 5-person team to zero turnover over 6 months while adding 70–80 new clients per month at a 95%+ retention rate.

• Expanded operations into 2 new territories.

• Identified an underused digital engagement channel through data analysis, then executed the adoption initiative that drove a 20% increase in digital engagement.

• Successfully completed intensive cross-functional rotations across Business Operations, Risk Management, and Sales, gaining a comprehensive understanding of the company's core business. Digital Marketing & E-Commerce Specialist Jun 2022 – Present Freelance— Jakarta, Indonesia

• Boosted website traffic by 60% and improved search engine rankings for targeted keywords through SEO strategy.

• Cut customer acquisition cost by 75% through data-driven PPC optimization, while increasing conversions by 25%.

• Redesigned a client's website and social media with a cross-functional team, driving a 30% increase in online sales.

• Run end-to-end operations for a self-managed e-commerce venture — sourcing and listing products, running paid social ad campaigns, and coordinating fulfillment across multiple sales channels. Logistics Staff Nov 2020 – Nov 2021

JNE (PT Tiki Jalur Nugraha Ekakurir) — Depok, Indonesia

• Processed 5,000+ shipment transactions daily at 99% accuracy, supporting national distribution tracking.

• Reviewed 100+ weekly work orders, ensuring accurate data entry for purchasing, shipping, and receiving.

• Used Xenon 1900 Barcode Scanner to scan and tracked 15,000+ items daily using barcode systems, enabling real-time inventory updates.

• Updated stock quantities and order status using SAP EWM for timely shipments. INTERNSHIPS

Environmental Engineering Intern (university graduation requirement) Nov 2021 — Dec 2021 Waskita Karya – Depok, Indonesia

• Implemented a new safety training program.

• Conducted regular safety inspections, hazard identifications with local and federal regulations.

• Created a hazard communication program that improved employee awareness and understanding of potential risks.

• Participated in incident investigations and provided actionable recommendations for safety improvements. Insurance Broker Intern Sep 2020 — Oct 2020

Asuransi Tugu Pratama – Jakarta, Indonesia

• Gained practical exposure to the fundamentals of Professional Indemnity Insurance, P&I, and CAR policies. EDUCATION

Bachelor's Degree in Environmental Engineering

University of Pertamina — Jakarta, Indonesia

ORGANIZATION ACTIVITIES

Environmental Engineering Student Association, Pertamina University May 2019 – May 2020 Jakarta, Indonesia

Head of Division, Student Togetherness and Culture

• Proposed and managed annual activity programs and budgets, approved through organizational meetings.

• Built cooperative working relationships across division members.

• Organized recurring division activities and events. Head of Presidium I, Organizational Assembly

• Chaired the annual general assembly, guiding the overall discussion and ensuring the agenda ran smoothly and on time.

• Moderated discussions and managed interjections from forum members, maintaining a productive environment during heated debates.

• Served as a key decision-maker throughout the process. SKILLS

Administrative Support: Document Review, Attention to Detail, Data Verification, Organization, Data Entry Software & Technical Tools: Microsoft Office (Excel, Word), Google Sheets, Asana, SAP EWM, AutoCAD, SketchUp Creative Tools: Adobe Creative Suite (Illustrator, Premiere), Canva, CapCut, Photo & Video Editing Operations & Analysis: Process Optimization, Data Analysis, Performance Monitoring, Inventory Management, KPI Tracking Core Competencies: Project Management, Leadership, Communication, Time Management, Critical Thinking, Planning LANGUAGES

Bahasa Indonesia — Native

English — Upper Intermediate Working Proficiency

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