GM-Track Business Operations & Multi-Unit Leader

PROFESSIONAL PROFILE

Goal-driven Business Operations Leader and Consultant with 15+ years of progressive experience across hospitality, multi-unit operations, sales, business development, and business modernization. Proven track record leading multi-location operations, developing high-performing teams, improving profitability, strengthening customer experiences, and implementing operational improvements. Experienced in financial oversight, P&L management, recruitment and talent development, contract negotiation, process improvement, brand standards, e-commerce, and client relationship management. A collaborative, coaching-focused leader known for building strong relationships and translating business objectives into practical, measurable results.

CORE COMPETENCIES

Multi-Unit Operations Management

Business Consulting & Modernization

Leadership & Team Development

P&L & Financial Management

Business Development & Outside Sales

Process Improvement & SOP Development

E-Commerce & Digital Business

Project Management

Contract & Vendor Negotiation

Recruiting, Training & Coaching

Customer & Client Relationship Management

Brand Standards & Quality Assurance

Marketing & Sales Growth

Food Safety & Compliance

KPI Development & Performance Management

MS Office & Business Applications

PROFESSIONAL EXPERIENCE

LIQUOR EX — Edmonton, Alberta

Business Consultant 2025 – Present

Provide consulting support focused on modernizing business operations, strengthening digital capabilities, improving efficiency, controlling costs, and supporting sustainable business growth.

Designed and launched a Shopify e-commerce platform, expanding digital sales capabilities and improving customer access to products.

Developed and implemented business modernization initiatives designed to strengthen the company's online presence and overall market position.

Reviewed, updated, and implemented standard operating procedures (SOPs) to improve consistency, efficiency, accountability, and operational performance.

Recruited, hired, onboarded, and trained employees to support daily operations and deliver consistent customer service.

Streamlined warehouse operations to improve organization, workflow, and operational efficiency.

Identified opportunities to reduce costs and expenditures while maintaining service and operational standards.

Supported business growth initiatives across operations, staffing, customer experience, and digital sales.

COMPASS GROUP CANADA — Alberta & Manitoba

District Manager, Seniors Living May 2022 – Feb 2025

Provided strategic and operational leadership for food and beverage services across 14 locations in Alberta and Manitoba, with accountability for service quality, food safety, financial performance, client relationships, and team development.

Led food and beverage operations across 14 locations, providing direction and support to site leadership teams.

Maintained strong standards for food quality, guest experience, food safety, and operational compliance, with locations consistently achieving exceptional internal and external audit results.

Reviewed monthly financial performance with management teams, monitoring food, labour, and direct costs against budget and identifying opportunities for improvement.

Created and implemented an innovative rotational Chef position to strengthen collaboration, knowledge sharing, food quality, and consistency across locations.

Established weekly leadership huddles focused on communication, team cohesion, KPIs, operational priorities, and performance improvement.

Built and maintained strong relationships with client leadership through monthly business meetings, ensuring alignment, open communication, and a positive client experience.

Coached and developed site leaders to improve operational performance, accountability, and team engagement.

BOSTON PIZZA INTERNATIONAL

Regional Operations Manager April 2017 – Nov 2021

Provided operational leadership, consulting, training, and business development support to 18 franchise locations across Northern Alberta, Vancouver Island, the Lower Mainland, the BC Interior, and Saskatchewan.

Built and maintained strong relationships throughout the franchisee community, providing operational guidance, coaching, and business support.

Consulted on P&L performance, financial goals, operational efficiencies, and sales-building opportunities to help franchisees improve business results.

Developed and delivered seminars, training sessions, webinars, and educational materials focused on guest experience, culinary excellence, food safety, leadership, and sales growth.

Partnered with cross-functional specialists to develop a Sports Bar Readiness presentation implemented across the organization.

Conducted brand standards and People & Culture assessments and supported restaurants in developing and executing targeted business improvement plans.

Evaluated market inventories, trade areas, local promotions, and sales-building opportunities to identify growth potential.

Created and hosted quarterly management presentations, growing participation from 20 to 135 attendees within six months.

Presented regional food and beverage demonstrations, operational seminars, and educational webinars to franchisees and management teams.

Collaborated with culinary and foodservice teams to provide operational input during the testing and development of new menu items.

Maintained a collaborative communication style with franchisees, restaurant teams, corporate leadership, and cross-functional departments.

TILTED KILT PUB & EATERY — Edmonton, Alberta

Director of Operations, Western Canada March 2012 – Jan 2017

Directed daily operations and provided leadership support for five locations across Alberta, with responsibility for profitability, people development, quality assurance, purchasing, marketing, and business growth.

Created and implemented a monthly Quality Assurance audit process across all locations to strengthen operating standards and accountability.

Developed and followed up on action plans designed to improve profitability and operational performance.

Negotiated food and beverage purchasing contracts, helping reduce operating costs.

Hosted monthly leadership meetings with franchisees and management teams to review performance, priorities, and business opportunities.

Supported all aspects of new restaurant openings, including site selection, operational preparation, staffing, and grand-opening execution.

Recruited and assembled high-performing management and operational teams using multiple recruitment platforms.

Established and monitored KPIs to identify opportunities to increase sales, productivity, and profitability.

Developed location-specific marketing strategies and recommended budgets designed to increase traffic and sales.

Coached and mentored managers and teams to improve productivity, leadership capability, and financial performance.

THE DOCKS PUB & GRILL — Edmonton, Alberta

General Manager 2006 – 2012

Managed all day-to-day operations of a high-volume hospitality establishment, including staffing, scheduling, financial controls, inventory, marketing, customer service, and compliance.

Implemented weekly food and beverage inventory controls, reducing operating costs by 5%.

Recruited and developed a high-performing team that contributed to a 20% increase in sales within three months.

Created and executed promotional initiatives in collaboration with vendors to increase customer traffic and sales.

Managed staffing and scheduling while maintaining disciplined labour-cost controls.

Oversaw payroll processes, ensuring accuracy and proper recordkeeping.

Maintained strong health and safety standards and consistently exceeded regulatory requirements.

Developed and executed marketing strategies incorporating radio, print, and in-house advertising.

EDUCATION & PROFESSIONAL DEVELOPMENT

Real Estate Associates License

Canadian Food Safety Certification

WHMIS

Insights

Food Cost Management

Serving It Right

First Aid Level 1

SELECTED LEADERSHIP STRENGTHS

Operations Leadership • Business Modernization • Financial Performance • Team Building • Coaching & Development • Client Relations • Sales Growth • Process Improvement • Strategic Planning • Change Management

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