Administrative Assistant, Receptionist or Life Insurance Agent

AMIE I. MASSEY (DAMIEN)

****.********@*****.*** 402-***-**** Omaha, NE 68117

PROFESSIONAL SUMMARY

Dedicated administrative professional with 15 years of experience supporting office management, human services, patient care coordination, and executive teams across healthcare, nonprofit, and service industries, to name a few. Proven ability to streamline operations, manage scheduling, support human resources, and deliver exceptional client service management. Highly organized with strong skills in phone etiquette, general accounting, sales, event planning, marketing, and maintaining detailed records. Committed to fostering a positive collaborative work environment. Looking for a career-oriented opportunity where I can utilize my current talents and develop new skills and responsibilities.

PROFESSIONAL EXPERIENCE

Staffing Specialist 09/2025 – 05/2026

PeopleReady, Omaha, NE

Answer multi-line phone system (70 incoming, 35 outgoing) on-call duties, open business daily

Open & run front end of business to include: Full-cycle recruiting, onboarding, background checks via E-verify, administer drug tests, maintain ATS & CRM databases, conduct interviews, job reviews, terminations, contract negotiations

Account management tasks, maintain Client staffing needs through exceptional customer service, build quotes, create job orders accordingly

Payroll, email triage, understanding of labor laws, supervise hired Associates daily

Intake & Drug Testing Coordinator

03/2025 – 08/2025 (part-time)

Jenda Family Service, Omaha, NE

Manage general office duties, greet and check-in clients daily, manage scheduled appointments

Conduct off-site specimen collection and client intakes, check-in with client and document, case management responsibilities

Attend off-site meetings, ongoing education

Office Manager 12/2019 – 03/2026 (part-time)

Redbeard Repair Services, Omaha, NE

Performed general office tasks and answered multi-line phone system professionally

Created and mailed monthly invoices, A/R, A/P

Assisted with project management/bids/plans/time-lines

Developed marketing packets and cold-called potential clients, managed owner's schedule

Executive Assistant / HR Coordinator

08/2012 – 02/2018

Adult & Teen Challenge of Midlands, IA/NE

Provided executive-level support including managing 5-line phone system

Assisted with HR coordination duties, fundraising events, policy updates, and case management

Coordinated client intakes and supervised clients, traveled to multiple locations, special projects

Active member of Rotary & Toastmasters strengthening community relations, public speaking, assisted with 2 start-up locations

Administrative Assistant 02/2009 – 04/2011

Nebraska Machinery Company, Omaha, NE

Generated reports and tracked hours on over 900 machines, provided assistance to Estimate dept.

Entered accounts payable data and maintained Union Pacific accounts receivable

Supported internal and external customer service and cross-trained in oil lab/front desk back-up

Recruiting Coordinator 08/2007 - 12/2008

Aureus Financial, Omaha, NE

Generated leads through cold calling and screened applicants, back-up front desk

Posted jobs and tracked candidates in ATS, conducted interviews and follow-ups, labor laws

Supported onboarding and reference checks, maintained client/employee relations

Receptionist & Marketing Assistant

08/2004 – 07/2007

Standard Heating and Air Conditioning., Omaha, NE

Managed a 12-line phone system, general office duties, mail processing, office inventory

Created company newsletters and marketing builder packets, managed Executive's calendars

Maintained public relations with BBB, local Chamber of Commerce and vendors

Supported Service as dispatcher, payroll back-up

EDUCATION

Associate of Applied Science in Human Services

2013 – 2016 Metropolitan Community College

SKILLS

Professional: Office & Executive Support, Scheduling, Client Coordination, Human Resources Assistance, Recruiting, Record Keeping, Customer Service, Communication, Sales Strategies, Event Planning, Marketing Materials, Lead Generation, Time Management, Attention to Detail, Problem Solving, Collaboration, Phone etiquette, General accounting

Technical: Maintain CRM, 50wpm 8500kpm, MS 365, ATS, Salesforce, ADP, SaaS, Sharepoint, ServiceTitan, Jobstack, Peoplesoft, Yardi, Co-pilot, ChatGPT

CERTIFICATIONS

Life & Health Insurance Sales license

Kaplan University 2026

Pursuing aPHR Certification and Property & Casualty

HR.com (completion projected late 2026)

Administrative Assistant certification

New Horizons Computer Center 2002

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