Front Desk Receptionist & Office Support

PROFESSIONAL

SUMMARY

WORK EXPERIENCE

BONNIE JONES

■ Inkster, MI 48141 ■ +1-313-***-**** ■ ************@*****.*** ■ Front Desk Receptionist with experience in multi-line phone systems, visitor support, and front office operations. Manages opening and closing tasks, mail distribution, document scanning, and accurate data entry to keep daily work moving smoothly. Supports callers and clients with courteous service across office, staffing, funeral services, and government settings.

SKILLS Administrative Operations: Appointment scheduling, Data entry, Microsoft Excel, Record keeping, Document preparation

Office Support: Customer service, Front desk operations, Office correspondence, Calendar management, Administrative support

FRONT DESK RECEPTIONIST 04/2023 to 01/2024

The Philip Charles Group, Taylor, MI

• Managed front office opening and closing tasks in a busy office setting.

• Answered multi-line phone calls and transferred calls to the correct department.

• Sorted and distributed mail, scanned documents and entered data accurately.

• Prepared files and coded paperwork to support daily office operations.

• Provided courteous customer service to visitors, clients and callers. FAMILY SERVICE COUNSELOR/ RECEPTIONIST 12/2021 to 04/2022 Cadillac Memorial Gardens, Westland, MI

• Handled front desk duties, multi-line phone, faxing, filing and document scanning.

• Thoroughly completed contracts with attention to details.

• Processed cash transactions and organized mail and deliveries.

• Supported families with respect, sympathy and compassion at all times.

• Maintained a clean and organized office station during daily office operations. OFFICE ASSISTANT 10/1987 to 10/2009

Wayne County, Detroit, MI

• Supported daily operations with data entry, filing and mail distribution.

• Edited reports and memos for maintenance and accuracy.

• Maintained updated reports for smooth workflow across office teams.

• Operated multi-line phone systems and provided customer service at the front desk.

• Coordinated onboarding and training procedures with new hires. REAL ESTATE AGENT 05/2007 to 07/2008

Red Carpet Keim, Inkster, MI

• Answered phones, scheduled appointments and supported day-to-day office needs.

• Prepared documents, faxed paperwork, prepared copies for customers. EDUCATION

ADDITIONAL

INFORMATION

• Assisted with home showing, rental inquiries and applicant screenings tasks.

• Maintained and organized client information.

Bachelor's degree : Human Resource Management, 11/2017 Ashford University - San Diego, CA

Authorized to work in the US for any employer

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