Salesforce QA & Test Project Manager

SHAMSUL ALLABAKSH, PMP

United States 925-***-**** ********@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Results-driven Salesforce Test Consultant with 18+ years of experience in quality assurance, DevOps, and enterprise technology solutions specializing in Salesforce (SaaS/CRM), Hybrid BFSI Technology, and Legacy Modernization projects. Expert in Salesforce Sales Cloud, Service Cloud, Experience Cloud, Media Cloud, CI/CD pipelines, and AI-powered testing frameworks. Proven track record of architecting enterprise-grade solutions that reduce deployment time by 75% and achieve 99.8% release reliability across 50+ production deployments. Skilled in leading global QA teams, implementing Agile methodologies, and driving digital transformation through innovative automation strategies. TECHNICAL SKILLS

Salesforce: Sales Cloud, Service Cloud, Experience Cloud, Media Cloud, Data Cloud, Apex, SOQL, Lightning Components, Flows

DevOps & CI/CD: Copado, Azure DevOps, Jenkins, GitHub Actions, Git, Copado Robotic Testing (CRT) Test Automation: Playwright, Selenium WebDriver, Tosca, REST API Testing, SOAP UI, Java, Python Cloud & Integration: AWS (S3, EC2, Lambda), MuleSoft, Azure Fundamentals, Cloud Foundry Monitoring & Analytics: Elastic Search, Kibana, Logstash, ServiceNow, JIRA, Quality Center Methodologies: Agile/Scrum, SAFe, Waterfall, Test-Driven Development (TDD), Continuous Testing PROFESSIONAL EXPERIENCE

Wipro Technologies August 2018 - Present

Salesforce Techno Functional Consultant - BestBuy (Media Cloud) May 2025 - Present

Architected and deployed Playwright AI-powered automation frameworks for Media Cloud projects, reducing manual deployment time by 70% and improving test coverage to 85%

Managed comprehensive user setup, profiles, roles, and permissions across 500+ users ensuring compliance with data governance standards and SOX audit requirements

Coordinated 40+ deployments using Copado DevOps platform, maintaining 99.8% success rate and zero production incidents

Implemented self-healing test automation with intelligent locator strategies, reducing test maintenance by 60%

Designed and executed testing strategies for Salesforce Media Cloud integrations with third-party systems August 2018 - April 2025

Salesforce Test Manager - Chevron USA (Service Cloud) San Francisco Bay Area

Led global QA team of 12+ members across multiple time zones for Salesforce Service Cloud implementations

Engineered enterprise CI/CD pipelines integrating Salesforce with Azure DevOps and Jenkins, reducing deployment cycle time from 8 hours to 2 hours

Developed comprehensive test automation framework using Tosca, Copado Robotic Testing, and REST APIs, eliminating 1000+ hours of manual testing annually

Orchestrated testing for complex integrations including MuleSoft APIs, AWS services (S3, EC2, Lambda), and Data Cloud implementations

Implemented performance and security testing protocols identifying 200+ critical bottlenecks, ensuring 99.9% uptime

Established release governance processes and best practices, achieving 99.8% release reliability across 50+ production deployments

TransUnion April 2017 - July 2018

Production Support Specialist - ProdOps San Luis Obispo, CA

Streamlined incident management using ServiceNow, reducing MTTR by 40% and improving SLA compliance to 98%

Automated domain creation processes using WLST and ANT scripts, optimizing deployment efficiency by 50%

Managed UNIX server operations including load balancing and traffic management for high-availability systems Comcast June 2016 - March 2017

Triage Specialist — DevSecOps Virginia

Enhanced AWS cloud application quality through comprehensive performance monitoring and optimization

Implemented ELK stack (Elasticsearch, Logstash, Kibana) for real-time log analysis and system monitoring

Performed SOAP UI testing and AWS Cloud Foundry API validations ensuring seamless microservices integration

Identified, analyzed, and prioritized software security vulnerabilities, bugs, and system incidents, bridging the gap between security teams and developers to ensure critical issues are addressed rapidly

Demonstrated excellent communication and cross-team collaboration skills in fast-paced DevSecOps environment Cox Automotive Inc. (Dealertrack) March 2015 - April 2016 Software QA Team Lead Sacramento, CA

Led QA initiatives for automotive finance platform serving 15,000+ dealerships nationwide

Established defect tracking database and quality metrics dashboard improving resolution time by 35%

Coordinated cross-functional teams ensuring timely delivery of critical product releases GE HealthCare March 2014 - February 2015

QA Automation Lead San Ramon, CA

Built hybrid Selenium WebDriver framework with REST API integration supporting cross-browser testing

Implemented Agile QA practices including daily standups and sprint retrospectives improving team velocity by 30%

Developed comprehensive test plans and strategies for medical imaging software ensuring FDA compliance EARLIER EXPERIENCE

Polaris Financial Technology August 2011 - February 2014 Test Lead - World Bank & DTCC Projects

Saksoft January 2007 - July 2011

Senior Consultant - CITI Bank & Standard Chartered Bank Xerox October 2003 - December 2006

Claims Analyst - Healthcare Operations

CERTIFICATIONS

Project Management Professional (PMP) Salesforce Certified Administrator (SCA) Copado Certified Consultant Microsoft Certified: Azure Fundamentals ISEB/ISTQB Certified Tester EDUCATION

Christhu Raj College, Trichy India

Master of Science in Information Technology 2000 - 2002 National College, Trichy India

Bachelor of Commerce 1997 - 2000

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