Program Analyst & Data Visualization Specialist

Robin Akoto

Greenbelt, MD *****.*****@*******.***

linkedin.com/in/robinakoto sites.google.com/view/robin-akoto/home Professional Summary

Analyst with 7+ years of experience supporting federal and healthcare organizations through program operations, business analysis, process improvement, and data-driven decision support. Experienced in evaluating organizational performance, gathering and validating business requirements, coordinating cross-functional initiatives, monitoring milestones and performance indicators, identifying process gaps, and developing practical recommendations and documentation for stakeholders. Master of Science in Information Systems. Work Experience

Endictus, Tampa, FL Apr 2025 - Jul 2026

Program Analyst

• Conducted program and business analysis for the Administrative Office of the U.S. Courts’ Privacy Program, identifying gaps and operational risks and recommending improvements to support program decisions.

• Designed and launched Power BI dashboards to optimize privacy-case management across a two-week Agile lifecycle, translating operational requirements into centralized reporting that improved visibility into case status, sprint milestones, analyst capacity, mitigation progress, quality reviews, and deadline risks for program stakeholders.

• Coordinated cross-functional work across two-week Agile Sprints, tracking scope, requirements, milestones, dependencies, deliverables, quality-review status, risks, and schedule performance to support timely execution of program objectives.

• Gathered, analyzed, and validated business requirements from program documentation and stakeholder inputs; clarified workflow and eligibility rules, resolved requirements gaps, and improved the consistency and completeness of program deliverables and downstream processes.

• Performed quality assurance and data validation by reviewing work-item documentation, system outputs, and analytical findings; identified discrepancies and workflow issues, documented defects, and coordinated with stakeholders to resolve issues prior to final delivery.

• Monitored privacy program key performance indicators (KPIs), including milestone completion, case status, mitigation progress, quality reviews, and schedule adherence; supported the successful removal or redaction of approximately 70% of eligible PII findings

American Podiatric Medical Association, Rockville, MD Oct 2018 - Feb 2025 Health Policy Business Analyst

• Analyzed Centers for Medicare & Medicaid Services (CMS) regulations, Medicare reimbursement policies, legislative proposals, and stakeholder requirements to identify regulatory changes, define business requirements, assess operational and policy impacts, and develop actionable recommendations for healthcare programs and executive decision-making.

• Conducted business process and gap analyses by evaluating current workflows, organizational objectives, stakeholder needs, and implementation constraints to identify inefficiencies, assess downstream impacts, and recommend process and policy improvements aligned with organizational priorities.

• Developed, analyzed, and quality-reviewed executive briefings, regulatory impact assessments, comment letters, and program documentation; validated findings for accuracy, identified policy implications and operational risks, and ensured recommendations aligned with federal requirements and organizational objectives.

• Collaborated with executive leadership, CMS representatives, clinical subject-matter experts, and state associations to gather and validate requirements, analyze stakeholder feedback, monitor deliverables, and support implementation planning; contributed to efforts that resulted in 353 diagnosis codes being added to Noridian's Routine Foot Care Local Coverage Article.

• Transformed Coding Resource Center enrollment data into Tableau dashboards, developing KPIs and year-over-year trend visualizations to monitor podiatrist adoption and communicate program performance during annual stakeholder meetings

Education

Bowie State University, Bowie, MD May 2025

Master of Science in Information Systems

University of Maryland Baltimore County, Baltimore, MD Dec 2012 Bachelor of Arts in Health Administration and Public Policy Project Work

Opioid Awareness Chatbot Jun 2024 - Mar 2025

• Designed and developed an AI-powered opioid awareness chatbot using Python and a Flask backend within Agile and Software Development Life Cycle (SDLC) methodologies, translating user needs into requirements, user stories, acceptance criteria, and process workflows; project earned 1st Place at Bowie State University's 2025 Research and Innovation Conference.

• Integrated LLaMA 2 with multilingual, voice, and PDF/Excel capabilities; performed unit, integration, system, and User Acceptance Testing (UAT) and deployed the application using PostgreSQL, GitHub, and Render. Data Science and Analytics (DSA) Datathon Apr 2024

• Analyzed and visualized large datasets using predictive modeling and Tableau dashboards, maps, and charts to identify trends and translate findings into actionable recommendations for stakeholders. Skills

Program Analysis, Business Analysis, Requirements Gathering & Analysis, Business Process Analysis, Process Mapping, Gap Analysis, Process Improvement, Program Operations, KPI & Performance Monitoring, Management Reporting, Change Management, Policy & Regulatory Analysis, Stakeholder Management, Cross-Functional Collaboration, Project Coordination, Quality Assurance, Data Analysis & Reporting, Technical Documentation, Agile, SDLC, UAT Tools

Microsoft Excel, Power BI, SQL, PostgreSQL, Tableau, SharePoint, Microsoft Visio, Adobe, Smartsheet, Microsoft Teams

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