Technical Writer and Project Manager

Robbin Rogers

P.O. Box ****, *** *nd Ave, Lyons, Colorado 80540

Phone: 720-***-**** email: **************@*****.***

https://www.linkedin.com/in/robbin-rogers-7289922/

Technical Writer/Project Manager

Analytical and resourceful as a writer and a project manager, adept at integrating processes, technology, and people to optimize outcomes; exceling in formulating strategic plans to facilitate meeting business targets.

Exceptional communication, presentation, and people skills with proficiency at grasping new concepts quickly and productively using those concepts. Emotionally intelligent leader with an astute technical acumen demonstrated through progressive roles – planning, developing, and implementing game-changing projects and technical documentation.

Skill Areas: Knowledge Centered Services; Risk Management using Confluence and Jira and interfacing with Customer Service and Customer Support, Localization experience working with Native Japanese speakers, Strategic Planning; Technical Documentation with DITA, MadCap, Adobe products (FrameMaker and more) MS Word; Software Development Life Cycle; (both SDLC and Agile Project Management); Stakeholder Engagement; Business Analysis; SOP Development; Intellectual Property; Scrum & Agile Methodologies; Training, Coaching & Mentoring; Team Management; Information Architecture, Network expertise, Diátaxis approach

PROFESSIONAL EXPERIENCE

Private Contracting – Freelance TECHNICAL WRITER September 2018 – June 2026

Contracted with Allscripts for a short-term writing assignment for Medical Care software.

Contracted with Bard Nan nGleann for Extreme Networks, and then Google on short-term writing projects.

Edited an extensive scientific work on General Relativity for a scientist with multiple patents (pro-bono).

Edited a proposal for a technical enhancement to Naval craft for Joseph Shapera, Principal for Plantonics. NDA in effect. Continued editing support for a start-up product in development for Joseph Shapera.

Edited a white paper for a proposal to the DOD for enhanced cybersecurity. Co-wrote an SBIR for a DoD project for the development of a Field Command Post Free Space Optical Communications (FSOC) Mesh Network. This work was for the CEO of OptiPulse, Mr. John Joseph. NDA in effect.

Compiled a report on the conflict in Southern Cameroon for the Center for Negotiation and Mediation, to describe the Virtual International Conference on the Armed Conflict in Southern Cameroon

SENIOR STAFF TECHNICAL WRITER – XILINX - March 2007 – September 2018

3B supplier of programmable logic devices and creator of the first fabless manufacturing model

Analyzed and overhauled the existing processes and procedures for ever-evolving software toolsets.

Developed comprehensive technical documentation and promoted smooth knowledge exchange between cross-disciplinary teams.

Motivated and oversaw various support personnel.

Composed 8-10 documents of 150-200 pages each per quarterly product release.

Incorporated Technical Support knowledge into a suite of more than 40 documents that describe best practices for programming semi-conductors.

Collaborated with Customer Service, Customer Support, and Test Development to identify and incorporate resolved customer issues into documentation.

Achievements:

Rescued a critical project on multiprocessor SOCs (MPSOCs) that had been handed off multiple times. Set benchmarks and monitored weekly progress to complete the project within three months.

Provided a new suite of documentation using the IXOSOFT DITA product to describe MPSoCs for the engineering audience.

Spearheaded a new writer onboarding process to enable nearly-instant productivity by gathering information from on-site and international technical support engineers and documenting all equipment set up and installation steps for writers, which reduced the onboarding process from 4 days to a day.

Maximized learning comprehension by standardizing application tutorials with consistent language. Created a boilerplate introduction with modifiable keywords, eliminating the need to rewrite introductions for new tutorials.

Trimmed documentation time by 75% upon automating certain documentation types, process enhancements, translation process improvements, and tools evaluations.

Improved consistency across documentation style and voice.

Gleaned insights from engineers and marketers to write an intuitive user guide that was embedded as the company standard for IP programming compliance, shaving support calls in half on complex AMBA/AXI protocol which affected 200+ pieces of IP.

Introduced a standalone document for an essential utility which cut support calls by 60%.

Information architectured the Information Share Program that was adopted worldwide by Tech Pub managers which ensured 40+ writers remained abreast on valuable information and policy changes. Tied program to corporate training, allowing writers to earn learning credits.

SENIOR MANAGER - MAXTOR - June 1994 – December 2006

3rd LARGEST HARD DISK DRIVE MANUFACTURER IN THE WORLD BEFORE SEAGATE ACQUISITION IN 2006

Fostered a dynamic team of 20 technical and support personnel and cultivated a highly productive and engaged team with zero turnovers in 12 years.

Leveraged DiSC and Myers-Briggs training to drive self-awareness of each team member and enhance group cohesion.

Weathered tumultuous times in Silicon Valley and change in ownership through high touch coaching and mentoring premised on co-creation and initiative-taking promotion of vision and value.

Achievements:

Minimized production errors by 45% on time-sensitive actuator assembly. Collaborated with mechanical engineers to analyze every action required at Build and Test stations. Generated SOPs to integrate multi-step manufacturing processes.

Created a networking system to collect data and install new test suites for six disk recover sites around the world. This work often involved starting in a new building, obtaining, and installing all networking systems, and working with the reclamation team to implement new networks to feed into the main database to generate reporting pass/fail tallies, statistics, and ensuring that testing equipment received updates on new test software.

Reduced email and walk-in support requests by 75%. Strengthened team autonomy by leading a collaborative project to design and implemented a First In/First Out database queue.

Revamped data collection process to modular manufacturing standards.

Commanded project from conception to implementation of an automatic back-up system for the Singapore factory and shaved a 24-month delivery schedule down to 18 months. Wrote all installation material, led system install, and trained Singapore counterparts.

Devised and rolled out the IT PMO structure. Standardized the statement of work (SOW), scope, design, implementation, risk factors, project importance ranking in Corporate Goals, resource scheduling, installation, and closure.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Accumulated over 200 College Hours:

Pursued Coursework toward a Bachelor of Science in Information Technology, University of Phoenix

Coursework toward a Bachelor of Science in Philosophy, University of Oklahoma

Associate Degree Coursework in Technical Writing, Front Range Community College

Coursework in Computer Programming and System Administration, University of Colorado

12 years of PMP certification

SCRUM Master certification in progress

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