Customer Service and Sales Specialist

Professional Summary

Skills

Work History

NIGEL GORDON

Clermont, FL 34711 407) 202- 6114 *****.*******@***.*** Dedicated Customer Service/sales professional with proven multitasking abilities and problem solving skills. Problem solving

Microsoft applications proficiency

Organization

Multitasking abilities

Customer service

Computer proficiency

Sales proficiency

Telephone reservations

Travel knowledge

Customer engagement

Good telephone etiquette

Adaptability

Aug 2021 - Current

Ocoee, FL

Senior Customer Care Expert

Bedbath&beyond

Resolved concerns with products or services to help with retention and drive sales. Navigated multiple computer systems and applications to find information. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Assisted call-in customers with questions and orders. Followed up with customers about resolved issues to maintain high standards of customer service. Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Host online social media interview's for company

Mar 2018 - Sep 2020

Jacksonville, FL

Door Sales Representative

Vivint Smart Home Pros

Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.

Offered customers best-fit, beneficial solutions from smart home secruity product line. Traveled by foot or automobile to deliver or sell merchandise or services. Used scripts or persuasive sales techniques to convince clients in purchasing vivint products. Education

Developed strong rapport with customers and created positive impression of business. Jun 2016 - Mar 2020

Orlando, FL

Event Planner

Self Employed Services

Coordinated with participating vendors during event planning. Mentored customer service, marketing, sales and accounting teams. Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Planned large-scale events such as trade shows, conferences, and meetings. Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks. Feb 2014 - Apr 2015

Winter Garden, FL

Sales Associate Team Leader

Bed Bath & Beyond

Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Maintained records related to sales, returns and inventory availability. Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

May 2013

Groveland Florida

High School Diploma

South Lake High School

Contact this candidate