Data Center Technician - DC Maintenance & Troubleshooting

Detail-oriented and reliable Data Center Technician with experience supporting data center operations, hardware installation, troubleshooting, equipment maintenance, and infrastructure support. Skilled in server and network hardware, rack and stack operations, cabling, hardware break/fix, ticket management, and following data center safety and security procedures. Strong ability to work independently and as part of a technical operations team in 24/7 environments.

CORE SKILLS

●Data Center Operations

●Server Installation & Decommissioning

●Rack & Stack

●Hardware Break/Fix

●Server Troubleshooting

●Network Equipment Support

●Structured Cabling

●Fiber & Copper Cabling

●Cable Management

●Hardware Inventory

●Asset Management

●Remote Hands Support

●Ticketing Systems

●Preventive Maintenance

●BIOS/RAID Configuration

●Linux & Windows

●TCP/IP & Networking Fundamentals

●Data Center Safety & Security

●ESD Procedures

●Incident Management

●Documentation

PROFESSIONAL EXPERIENCE

DATA CENTER TECHNICIAN

Circana October 2023 to May 2026

Elk Grove Village, IL

●Install, configure, maintain, and decommission servers, switches, routers, storage systems, and other data center equipment.

●Perform rack and stack activities, including equipment mounting, power connections, labeling, and cable management.

●Troubleshoot server hardware, network connectivity, power issues, and equipment failures while minimizing downtime.

●Replace failed components including hard drives, SSDs, memory, power supplies, fans, and other hardware.

●Install and test copper and fiber-optic cabling according to company standards.

●Perform remote hands and smart hands support for internal teams, customers, and network engineers.

●Maintain accurate hardware inventory, asset records, rack diagrams, and equipment documentation.

●Monitor and respond to data center alarms, incidents, and service requests using ticketing systems.

●Follow established change-management, security, safety, ESD, and access-control procedures.

●Assist with equipment moves, adds, changes, and decommissioning projects.

●Coordinate with network, systems, facilities, and engineering teams to resolve technical issues.

●Perform preventive maintenance and routine inspections of data center equipment.

Lead Sever Hardware / Data Center Technician.

Insight Enterprise. Sep 2015 to July 2023.

Hanover Park, IL.

●Provided technical support for hardware, software, networking, and workstation issues.

●Installed and configured computers, servers, peripherals, and networking equipment.

●Diagnosed and resolved hardware and connectivity problems using established troubleshooting procedures.

●Managed support tickets and maintained detailed documentation of completed work.

●Assisted with equipment deployment, inventory management, and asset tracking.

●Supported Windows/Linux environments and basic network troubleshooting.

●Escalated complex technical issues to appropriate engineering or infrastructure teams.

EDUCATION

**Degree in Computer Science Information **Technology.

Osmania University, Telangana India.

Years 1990- 1992

CERTIFICATIONS

●CompTIA A+

●HP Star Traning Certification.

●Microsoft MCSA 2012.

●Cisco CCNA

TECHNICAL SKILLS

Operating Systems: Windows, Linux,

Hardware: Dell, HP/HPE, Lenovo, Cisco, Supermicro

Networking: TCP/IP, Ethernet, VLANs, DNS, DHCP, switches, routers

Data Center: Rack/Stack, server deployment, hardware replacement, cabling, asset management

Tools: Ticketing systems, monitoring tools, remote-hands platforms, cable testers

Other: BIOS, RAID, firmware updates, ESD procedures, preventive maintenance

ADDITIONAL INFORMATION

●Available for 24/7 operations, weekends, and on-call rotations

●Comfortable working in controlled-access and high-security environments

●Able to lift and move data center equipment safely

●Strong documentation, communication, and troubleshooting skills

Contact this candidate