Remote Customer Service & Account Activation Expert

JULIE ELLIOTT

REMOTE CUSTOMER SERVICE • AI-ENABLED OPERATIONS • CLIENT SUPPORT

**************@*****.*** 720-***-****

PROFESSIONAL SUMMARY

Customer service and operations professional with 30 years of experience supporting customers, managing high-volume communications, sales, account activity, training, and administrative functions. Experienced in remote/home-based work, inbound and outbound customer contact, online business administration, content support, account activation, and process-driven service. Adaptable, self-directed, and comfortable learning new digital tools and AI-assisted workflows. Brings strong listening, communication, problem-solving, follow-through, and relationship-building skills to remote customer service, customer success, operations, and AI-enabled support teams.

CORE SKILLS

Remote & Home-Based Customer Service • Inbound & Outbound Call Centers • Customer Retention & Relationship Management • AI-Assisted & Digital Workflows • Online Business Administration • Account Activation & Support • Sales & Closing • Quality Assurance • Training & Coaching • Content Editing & Copywriting • Problem Solving & De-escalation • Accounts Payable / Receivable • Payroll & Office Administration • Inventory & Purchasing • Team Scheduling & Management

PROFESSIONAL EXPERIENCE

Genius Logistics Home Based 2017–2018

Online Business Administration / Account Activation

Supported online business administration and account activation in a home-based environment.

Worked directly with the training manager on SEO-focused content for e-commerce partners and subsidiaries.

Supported business banking, eBay, PayPal, and Amazon merchant-account initiation.

Applied writing guidelines to copywriting, editing, revising, and creation of online content.

Independent Contractor Home Based 2010–2015

Client Service / Communications Specialist

Delivered highly individualized, service-oriented communication in a fully home-based role.

Used active listening, discretion, creativity, and strong verbal communication to understand and respond to varied client needs.

Maintained consistent professionalism while managing independent work and client expectations.

Country Fair Garden Center Denver, CO 2007–2010

Nursery Supervisor / Retail Store Assistant Manager

Led customer service and product-support activities while providing individualized recommendations and consultations.

Managed purchasing, inventory, displays, employee staffing, opening/closing, labor budgets, and seasonal operations.

Trained and supported employees while maintaining a high standard of customer experience.

Integrated Network Services Denver Tech Center, CO 2000–2002

Prospecting & Quality Assurance Manager

Managed prospecting and quality-assurance activities for a communications services company.

Worked with communication vendors and contractors including US WEST/Qwest, AT&T, Sprint, and TCI.

Supported assessment, installation, upgrades, maintenance, training, and service recommendations.

ADDITIONAL EXPERIENCE

Stampede Toyota — Licensed New & Used Car Sales Greeley, CO

Earned Top Salesman of the Month during the second month; developed negotiation, needs assessment, and closing skills.

Tynan’s Nissan — Licensed New & Used Car Sales Fort Collins, CO

Developed foundational automotive sales, customer-contact, and negotiation skills.

USA.Net — Account Executive Colorado Springs, CO

Presented businesses with secure, web-based email platform alternatives and guided prospects through solutions.

TCI Cable — Outbound Call Center Sales Associate Oceanside, CA

Offered premium-channel promotions to existing cable customers and completed immediate activations.

Mountain Bell — Outbound Sales Associate Denver, CO

Made high-volume outbound calls, upgraded existing customers with telephone features, and participated in extensive communications-product training.

Kidd Development — Director of Lead Development Lafayette, CO

Prospected general and subcontractors across Colorado and Arizona, generated bid invitations, and developed marketing lead lists.

Columbine Electric — Office Manager Boulder, CO

Handled reception, accounts payable and receivable, payroll, job-cost tracking, purchasing, and inventory.

All Savers — Outbound Phone Room Manager Denver, CO

Managed scheduling and support for 30+ employees, employee training, appointment confirmations, incentive programs, and sales operations.

EDUCATION

MMTA, Telecommunications — 2001

Fort Lewis College, Durango, CO — 1999–2001 Philosophy; emphasis in language, logic, ethics and legal reasoning

University of Northern Colorado, Greeley, CO — 1997–1999 Associate General Studies; emphasis in Philosophy, Law and Critical Thinking

TARGET REMOTE ROLES

Remote Customer Service Representative • Customer Success Specialist • Client Support Specialist • AI/Technology Customer Support • Account Support Specialist • Remote Operations Coordinator • AI Data/Content Support • Customer Experience Specialist

Contact this candidate