Customer Service & GDS Operations Specialist

DENNIS KURUVILLA VARGHESE

Brampton, ON +1-437-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with extensive experience in customer service, order/transaction processing, administration, documentation, inventory coordination, and operations support. Experienced in handling customer and internal inquiries, maintaining accurate records, coordinating with suppliers and operational teams, processing transactions, resolving customer issues, and meeting time-sensitive requirements. Strong ability to multitask, prioritize competing requests, and work accurately in fast-paced environments. Proficient with computer-based systems and experienced with Amadeus and Sabre reservation systems, Microsoft Office, email communication, documentation, and data management. Known for professionalism, attention to detail, teamwork, and maintaining positive customer relationships.

CORE SKILLS

Customer Service & Account Support

Order & Transaction Processing

Data Entry & Record Maintenance

Customer Inquiries – Phone & Email

Inventory & Product Coordination

Invoice & Payment Documentation

Claims, Complaints & Issue Resolution

Supplier & Vendor Coordination

Pricing & Product Information

Documentation & Reporting

Administrative Support

Microsoft Word, Excel & Outlook

Amadeus & Sabre GDS

Multitasking & Prioritization

Team Collaboration

Deadline Management

Professional Communication

Attention to Detail

PROFESSIONAL EXPERIENCE

BORA PHARMACEUTICALS – Mississauga, ON

Packaging Operator August 2024 – Present

Manage packaging materials and maintain accurate inventory levels to support daily production requirements.

Verify packaging materials and product information to ensure accuracy before and during production runs.

Complete production and packaging documentation accurately and in accordance with company procedures.

Operate packaging equipment while following GMP, safety, quality, and standard operating procedures.

Communicate with team members regarding production requirements, material availability, workflow, and operational issues.

Maintain organized and clean work areas while following established quality and safety standards.

Work effectively in a fast-paced production environment while meeting daily targets and deadlines.

Identify and communicate discrepancies or issues to the appropriate team members for resolution.

Support smooth product flow by ensuring required materials are available for scheduled production activities.

AIR N HOTELS – Etobicoke, ON

Travel Supervisor January 2024 – August 2024

Managed daily customer inquiries by phone, email, and in person, providing accurate and timely information.

Processed and coordinated airline, hotel, car rental, travel insurance, and related customer requirements.

Verified booking details, pricing, passenger information, schedules, and confirmations to minimize errors.

Maintained accurate customer records, booking information, payment details, and supporting documentation.

Handled customer complaints, changes, cancellations, and service issues professionally and followed through to resolution.

Coordinated with travel suppliers and internal team members to confirm availability, pricing, and customer requirements.

Followed up with customers and suppliers to ensure requests were completed within required timelines.

Supported sales activities by identifying suitable products and services based on customer requirements and budget.

Maintained current knowledge of travel products, policies, destinations, and customer requirements.

Worked independently while also coordinating daily activities with other team members.

OMEGA TRAVELS – Kuwait

Travel Supervisor 2015 – 2023

Managed high volumes of customer requests and processed domestic and international travel arrangements accurately.

Used Amadeus and Sabre to create, modify, cancel, and reissue airline bookings.

Verified customer information, travel dates, pricing, availability, and booking details before confirming transactions.

Handled customer inquiries, changes, cancellations, complaints, and other service-related issues.

Maintained accurate customer records, invoices, payment information, booking documentation, and travel itineraries.

Coordinated with airlines, hotels, car rental companies, insurance providers, and other suppliers to fulfill customer requirements.

Followed up on outstanding requests and ensured customer requirements were completed within established timelines.

Assisted customers with selecting products and services according to their needs and budget.

Maintained professional communication with customers and business partners while handling multiple requests simultaneously.

Supported repeat business through reliable customer service and accurate transaction processing.

GLOBAL STAR TRAVELS / DADABHAI TRAVELS – Bahrain

Counter & Airport Staff / Turkish Airlines GSA 2008 – 2015

Responded to customer inquiries, complaints, and service requests while maintaining a professional customer experience.

Processed airline reservations, ticketing, changes, and related customer transactions.

Coordinated passenger requirements with airline staff, ground handlers, authorities, and other service providers.

Managed corporate travel requirements involving flights, accommodation, transportation, and other services.

Used Amadeus and Sabre to search, book, modify, and manage airline and travel-related services.

Maintained accurate customer and transaction information in accordance with company and airline procedures.

Coordinated with internal teams and external partners to resolve operational and customer service issues.

Assisted with team coordination, training, and day-to-day operational activities.

Followed company policies, airline procedures, safety requirements, and established operating standards.

COX & KINGS – Bangalore, India

Assistant Manager – Business Travel 2004 – 2008

Supported daily business travel operations and customer service activities.

Supervised counter staff and ensured customer requests were handled accurately, promptly, and professionally.

Maintained and developed customer relationships through effective pre- and post-sales service.

Coordinated with suppliers and vendors to obtain competitive pricing and meet customer requirements.

Assisted with documentation, customer records, transactions, and operational follow-up.

Supported management with daily operations, customer service, and team coordination.

Provided guidance and support to junior staff members and helped maintain efficient workflow.

EDUCATION

Master of Business Administration (MBA)

Institute of Business Management and Research (IBMR) Bachelor of Business Administration (BBA)

Institute of Business Management and Research (IBMR) ADDITIONAL QUALIFICATIONS

Customer Service & Sales

Administrative & Operations Support

GMP / Pharmaceutical Packaging Environment

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