Logistics Supervisor - Inbound Operations Leader

RONNIE CRUTCHER

Huntsville, AL

Professional Summary

Dedicated and accomplished Logistics Professional with a solid background in overseeing inbound and outbound logistics operations, proven by successful leadership roles in supervising teams and optimizing supply chain processes. Known for ensuring efficiency, accuracy, and compliance in inventory management, vendor relations, and quality assurance. Proficient in implementing strategic solutions to address operational challenges and improve overall performance. Skilled in fostering strong cross-functional collaborations to streamline logistics operations and deliver exceptional customer service. Seeking to leverage extensive expertise in logistics supervision and team leadership to drive operational excellence in a dynamic and challenging Logistics Supervisor role.

Core Competencies

Supply Chain Management Inventory Control Excellent Customer Service Operations Management Excellent Communication Skills Logistics Coordination Process Improvement Performance Management Vendor Management Quality Assurance Budget Management Risk Management Shipping and Receiving Quality Control Package Labeling Data Entry Skills OSHA Standards Materials Handling Negotiation Skills Documentation Asset Management Resource Optimization Warehouse Management Records Management Forklift Operation Procurement ERP Systems

Professional History

Inbound Supervisor Sept 2022 - Present

Nippon Express - Madison, AL

Supervises and leads a team in the inbound logistics department, ensuring effective coordination, training, and performance management of staff to achieve operational goals.

Oversees the receipt, inspection, and verification of inbound shipments, ensuring accuracy and compliance with company standards and industry regulations.

Manages and maintains inventory accuracy through regular audits, cycle counts, and reconciliation processes, ensuring proper storage and documentation of received goods.

Coordinates with cross-functional teams, including warehouse personnel, transportation teams, and other departments, to facilitate seamless inbound operations and resolve any logistical issues.

Implements and enforces quality assurance procedures to guarantee incoming shipments meet required quality and safety standards, addressing any discrepancies or non-compliance issues.

Liaises with vendors and suppliers to resolve issues, maintain positive relationships, negotiate service agreements, and coordinate delivery schedules in line with customer requirements.

Addresses and resolves any operational challenges or discrepancies, demonstrating quick decision-making abilities and effective solutions to maintain smooth inbound operations.

Assists in managing the department budget, controlling costs and expenses, and contributing to the development of budget plans to optimize resources while meeting performance targets.

Team Lead Nov 2021 - Sept 2022

Nippon Express INC - Madison, AL

Directed and oversaw both inbound and outbound logistics operations, managing transportation, warehouse activities, safety performance, and logistics quality management to ensure efficient and smooth processes.

Utilized ERP systems for inventory management, ensuring accurate documentation of inventory receipts and issuances, and supervising the team in maintaining stock levels efficiently.

Identified opportunities for process enhancement and efficiency gains in logistics operations, implementing new strategies or technologies to optimize workflow and minimize errors.

Maintained high-quality standards in logistics processes, ensuring accuracy, proper packaging, and timely shipments to meet customer requirements.

Generated and maintained comprehensive reports documenting logistics activities, performance metrics, and compliance records for internal review and audits.

Supported the team in delivering excellent customer service, addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction.

Outbound Lead Dec 2020 - Nov 2021

Universal Logistics Holdings Inc. - Madison, AL

Led, mentored, and coached a team of outbound employees, fostering a high-performance culture by setting clear objectives, providing regular feedback, and conducting performance evaluations.

Developed and enforced quality control procedures to ensure that the delivery of materials aligns with both company and customer standards, maintaining a keen eye for detail in all outbound operations.

Evaluated and refined logistical strategies, exploring new methods or technologies to improve transportation, storage, and delivery processes, ultimately reducing lead times and costs.

Collaborated with the customer service team to address and resolve delivery concerns promptly, fostering positive relationships with clients and ensuring their satisfaction with our services.

Analyzed demand patterns, forecasted future requirements, and planned accordingly to meet customer orders efficiently, avoiding shortages or excess inventory in the outbound area.

Enforced safety protocols and compliance standards, ensuring that all team members adhere to regulations and best practices, creating a secure working environment, and minimizing risks.

Asset Repair Coordinator April 2020 - Dec 2020

Advanced Industrial Products Inc./Ohio Transmission & Pump - Huntsville, AL

Conducted comprehensive assessments of damaged or malfunctioning assets, identifying repair needs, and evaluating the extent of repairs required for various industrial equipment and machinery.

Developed and managed repair schedules, collaborating with technicians, service providers, and relevant stakeholders to ensure timely and efficient restoration of assets, minimizing downtime and production interruptions.

Implemented rigorous quality control measures during the repair process, ensuring that all repairs meet industry standards and manufacturer specifications, maintaining the integrity and functionality of the repaired assets.

Oversaw inventory levels of replacement parts and materials, coordinating with procurement and logistics teams to ensure the availability of necessary components for repairs, and optimizing stock levels for efficient repair operations.

Maintained accurate records of repairs, including detailed reports on asset conditions, repair activities, and costs involved, facilitating transparency and providing crucial data for future reference and decision-making.

Collaborated with external repair vendors and contractors, negotiating contracts, managing service level agreements, and fostering strong working relationships to ensure the highest quality of repair services and timely completion.

Worker Warehouse Nov 2019 - April 2020

Target Distribution Center - Madison, AL

Oversaw the receipt, storage, and distribution of goods within the warehouse, ensuring accurate inventory levels, conducting regular audits, and implementing efficient tracking systems to minimize discrepancies.

Executed picking, packing, and shipping processes according to set standards, accurately assembling customer orders, and preparing them for timely dispatch while maintaining high quality and minimizing errors.

Operated various warehouse equipment such as forklifts, pallet jacks, and order pickers, ensuring their proper functioning, conducting routine maintenance checks, and adhering to safety protocols.

Implemented quality control measures to guarantee that all outgoing orders meet Target's quality standards, conducting thorough inspections to prevent damaged or incorrect items from being shipped.

Adhered strictly to safety guidelines and warehouse protocols, proactively identifying and addressing potential hazards, ensuring a safe working environment, and complying with all safety regulations.

Identified bottlenecks or inefficiencies in warehouse operations and proposed solutions to enhance productivity, streamline processes, and reduce order processing times.

Shipping and Receiving Clerk/Material Handler Forklift Operator March 2019 - Nov 2019

Schwarze Industries Inc - Huntsville, AL

Maintained accurate records of incoming and outgoing shipments, performed regular inventory checks, and updated databases or inventory systems to ensure proper stock levels and minimize discrepancies.

Oversaw the loading and unloading of materials and products, verifying contents against shipping documents, inspecting for damage, and ensuring accurate delivery to the intended recipients.

Operated forklifts and other material handling equipment to move, stack, and organize materials within the warehouse, adhering to safety protocols and conducting routine equipment checks.

Inspected incoming and outgoing materials for quality, quantity, and compliance with company standards, taking necessary actions for damaged goods and maintaining high-quality shipment standards.

Managed order fulfillment processes, picked and packed orders accurately, prepared shipping labels, and coordinated with carriers for timely and efficient dispatch, ensuring orders met customer specifications.

Maintained accurate records of shipments, receipts, and inventory levels, generating reports, and providing data to support decision-making processes and ensure compliance.

Package Handler Nov 2018 - Feb 2019

UPS - Huntsville, AL

Loaded and unloaded packages from delivery vehicles, employing proper lifting techniques and utilizing equipment to ensure packages were handled securely and efficiently.

Sorted packages based on their destination, size, or type, ensuring accurate categorization and preparing them for further transit or delivery within the UPS network.

Conducted visual inspections of packages to identify damages, leaks, or irregularities, taking appropriate action and documenting any issues to maintain shipment quality.

Assisted in maintaining a smooth workflow by providing support in various areas, such as loading, unloading, scanning, and organizing packages, adapting to changing demands and peak delivery periods.

Followed established safety guidelines, operated handling equipment, and maintained a clean and hazard-free workspace to ensure the safety of oneself and colleagues.

Worked in coordination with team members, supervisors, and other departments, ensuring effective communication to address issues, streamline processes, and contribute to overall operational efficiency.

Customer Service Associate March 2012 - Nov 2018

Lowes - Atlanta, GA

Provided exceptional customer service by addressing inquiries, offering product information, and assisting with locating items in-store or online, ensuring a positive shopping experience.

Handled customer orders, processed transactions accurately, and assisted with online or in-store purchases, managing payments, returns, and exchanges efficiently.

Resolved customer complaints, issues, and concerns by actively listening, identifying problems, and finding appropriate solutions, maintaining a customer-focused approach.

Developed and maintained in-depth knowledge of Lowe's product offerings, including specifications, features, and benefits, to effectively guide and advise customers on their purchases.

Monitored and replenished inventory on the sales floor, ensuring products were well-stocked, properly labeled, and presented in an organized and appealing manner for customers.

Provided support via phone or online communication channels, answering queries, providing guidance, and ensuring a consistent quality of service for customers not physically present in the store.

Director of Adventure-Based Programming Jan 1999 - Jan 2006

Hill Crest Partnership - Birmingham, AL

Led the strategic planning, development, and implementation of adventure-based programs, continuously introducing innovative activities and initiatives that align with the organization's mission and audience needs.

Directed, mentored, and motivated a team of instructors and staff, fostering a collaborative and high-performance work culture, and guiding them to deliver exceptional programs and services.

Designed comprehensive, engaging curricula and adventure-based activities, ensuring they cater to diverse participant demographics, skill levels, and developmental objectives.

Managed program budgets, allocated resources effectively, and sourced necessary equipment or materials to support various adventure-based activities and maintain quality standards.

Recruited, hired, and trained a dynamic team of staff and volunteers, providing comprehensive supervision, ongoing development, and continuous education programs to ensure a skilled and motivated workforce.

Managed a high volume of communication channels, handling approximately 30 incoming calls, emails, and faxes daily from customers, ensuring timely responses and exceptional customer service.

Residential Leader April 1995 - Jan 1999

Bradford Health Services - Pelham, AL

Developed and implemented comprehensive safety protocols for the use of materials and equipment, ensuring compliance with industry standards and maintaining a secure environment for residents and staff.

Provided leadership and guidance to the Adventure-Based Counseling Department, overseeing their activities, conducting performance evaluations, and fostering a productive and supportive work environment.

Developed and scheduled recreational programs tailored to meet the specific needs and preferences of diverse groups and individuals, fostering engagement and promoting personal growth

Provided training to staff on safety techniques related to equipment use, as well as strategies for managing behavioral issues associated with chemical dependencies, ensuring a well-prepared and capable team.

Executed crisis intervention strategies, ensuring immediate response and support during emergencies, and maintaining a safe and secure environment for residents.

Assessed and analyzed recreational programs, seeking resident feedback and making necessary adjustments to enhance the quality and relevance of offered activities.

Education

Jacksonville State University - Jacksonville, AL

Bachelor of Science in Recreation Management

S.R. Butler High School - Huntsville, AL

High School Diploma

Certifications and Licenses

Certified Logistics Technician Candidate ID: A143429 Present

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