Customer Experience & Business Support Admin

GinaMaldonado

630-***-**** *******@*****.*** LinkedIn:linkedin.com/in/gina-maldonado0826

CUSTOMEREXPERIENCE BUSINESSSUPPORT ADMINISTRATION PROFESSIONALSUMMARY

Customer-focusedprofessionalwith20+yearsofexperiencecreatingexceptionalcustomerjourneys, buildingtrustedrelationships,supportingcustomersandclients,identifyingbusinessopportunities,and managingdetailorientedprocessessacrossretail,realestate,sales,education,andservice environments.Strongcommunicatorandadaptableproblemsolverwithexperienceinconsultativeselling, clientrelationshipmanagement,leadgeneration,administrativecoordination,andcustomeradvocacy. Knownfortakingownership,learningquickly,andcreatingapositiveexperiencewhilemanagingmultiple priorities.Seekingopportunitiesincustomercare,businesssupport,administration,clientservicesor remoteoperations.

CORECOMPETENCIES

● CustomerExperience&CustomerCare

● Client&AccountRelationshipManagement

● BusinessDevelopment&LeadGeneration

● Consultative&SolutionBasedSelling

● Administrative&OperationalSupport

● CustomerRetention&FollowUp

● Scheduling&Coordination

● ProblemSolving&IssueResolution

● Data&CRMManagement

● Documentation&RecordKeeping

● CrossFunctionalCollaboration

● Communication&Presentation

● MicrosoftOffice&macOS

● RemoteCollaboration&Communication

WORKEXPERIENCE

Apple,Inc.Aug2024-Present

ProductZoneSpecialist Gilbert,Arizona

● Buildstrongcustomerrelationshipsbyunderstandingindividualneedsandconnectingto customerswithpersonalizedtechnology,products,andservices.

● Identifyopportunitiestobuildoncustomerrelationshipsthroughthoughtfulrecommendationsand solutionbasedconversations.

● Recognizedaleadgenerationchallengeandintroducednewapproachesthatincreasedleads from7-18withinonefiscalquarter,withcontinuedgrowth.

● Maintaina91+NPSbyprovidingclearcommunication,empatheticservice,andpersonalized solutions.

● Resolveproductandsoftwareconcernswhileeducatingcustomersandhelpingthemconfidently usetheirtechnology.

● Managecustomerflow,providewarmintroductions,andcoordinatewithteammemberstocreate anefficientandwelcomingexperience.

● Shareproduct,service,workflow,andstrategyinformationwithpeerstosupportconsistent customerexperiences.

● Handlesensitiveandconfidentialinformationwithprofessionalismanddiscretion.

● Adaptquicklytochangingpriorities,technology,processesandbusinessneeds. Century21AZFoothills Aug2017-Dec2025

Realtor Gilbert,Arizona

•Builtandmaintainedtrustedclientrelationshipsthroughpersonalizedcommunicationandconsultation, andongoingfollow-up.

•Managecomplextransactionsinvolvingmultipleparties,deadlines,documentation,andcompeting priorities.

•Preparedandreviewedcontracts,disclosures,andotherdocumentationwithcarefulattentionto accuracyandcompliance.

•Convertedprospectsintoactiveclientsthroughrelationshipbuilding,needsassessment,and consultativeguidance.

•Negotiatedonbehalfofclientswhilemaintainingprofessionalismandpositiverelationships.

•Coordinatedinspections,appraisal,andclosingsappointmentsandothertimesensitiveactivities.

•Maintaineddetailedrecordsanddocumentationthroughoutthelifecycle.

•Providemarketinformationandassistclientsmakeinformeddecisionsthroughoutthebuyingand sellingprocess.

•Successfullymanagedthemajorityofrealestatetransactionsremotelyfromahome-basedoffice, independentlycoordinatingclients,contracts,documentation,appointments,andmultiplestakeholders whilemaintainingconsistentcommunicationandmeetingtime-sensitivedeadlines. EDUCATION

NortheasternIllinoisUniversity

Chicago,IL—BachelorofArts,Education

INTERESTS/CERTIFICATIONS

WSETLevel2SommelierCertification

ValidStateofArizonaSalespersonLicense-ArizonaDept.ofRealEstate StateofArizonaDept.ofPublicSafetyLevelOneFingerprintClearanceCard

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