Administrative & Customer Service Specialist

MICHELLE ROUNDTREE

Toledo, Ohio Administrative • File Clerk • Customer Service

PROFESSIONAL SUMMARY

Experienced administrative and customer-service professional with a strong background in office support, records and file management, data entry, telephone service, front-office operations, and public-facing support. Skilled at handling confidential information, maintaining accurate records, completing forms, using office equipment, and supporting daily operations. CORE SKILLS

Administrative Support • File & Records Management • Data Entry • Customer Service • Telephone Support • Office Equipment • 10-Key • Payment Processing • Forms & Applications • Scheduling • Confidential Records • Remote Work PROFESSIONAL EXPERIENCE

Independent Contractor — Shiftsmart Current

Complete assigned customer-service and operational tasks independently while meeting deadlines and maintaining accuracy. Office Assistant — Vistula Management Company 2001–2003 Provided administrative and office support for a management company. Answered phones, operated office equipment and a 10-key adding machine, prepared rent receipts, assisted with housing applications, maintained files and records, processed information and payments, and supported daily front-office operations. Toledo Public Schools — Paraprofessional Mar. 2015–Feb. 2017 Supported students and classroom operations, followed school procedures, maintained professionalism, and assisted staff with daily needs.

Childcare Provider — Self-Employed, ODJFS Certified Sept. 2014–Nov. 2016 Managed daily childcare operations, maintained records and schedules, communicated with families, and followed state-regulated requirements.

Food Service Coordinator — Diversity Search Group, Columbus, OH Nov. 2011–Jun. 2012 Supervised meal preparation and service operations, coordinated daily activities, maintained standards, and supported a structured work environment.

Additional Experience

Medical front-office/file support; Circle K; Walmart delivery; residential delivery; and other customer-service and administrative assignments.

EDUCATION & CERTIFICATIONS

Stautzenberger College — Office Administration / Microcomputer Operations Certificate, 2002 Rhodes State College — Criminal Justice coursework toward Associate degree Libbey High School — High School Diploma

Certified Phlebotomist

ADDITIONAL QUALIFICATIONS

Professional, dependable, organized, comfortable learning new systems, and experienced working with records, forms, phones, office equipment, and the public. Available for administrative, file clerk, customer service, and remote support opportunities.

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