Administrative & Operations Support Professional
Resume:
RAQUEL ANDERSON
*-*** ***** ***** ********* NW
Edmonton, AB
T5S 0T2
*****************@*******.***
PROFESSIONAL SUMMARY
Experienced Administrative and Operations Professional with 15+ years of experience supporting organizations across private, public and non-profit sector. Skilled in office administration, operations coordination, HR support, accounting assistance, logistics, customer service, and event coordination. Proven ability to manage competing priorities, improve administrative processes, support leadership teams, and maintain accurate records in fast-paced environments.
Recognized for strong organizational skills, attention to detail, professionalism, and the ability to quickly learn new systems and processes. Experienced working with multiples software platforms, coordinating vendors, supporting financial processes, and delivering exceptional service to internal and external stakeholders. CORE SKILLS
• Office Administration & Operations Support
• Executive & Management Support
• HR Administration & Employee Onboarding
• Accounts Payable & Receivable Support
• Invoice Processing & Reconciliation Support
• Vendor & Inventory Management
• Trade Show & Event Coordination
• Logistics Coordination
• Customer Service & Relationship Management
• Document Management & Records Maintenance
• Policy and Compliance Support
• Microsoft Office Suite
• Process Improvement & Problem Solving
SOFTWARE SKILLS
• Microsoft Office Suite
• Microsoft Dynamics GP
• Xero
• QuickBooks
• Wagepoint
• Hubdoc
• IntelliDealer
• Coupa
• Ariba
PROFESSIONAL EXPERIENCE
Administrative Assistant / Reception
Westvac Industrial Limited – Acheson, AB
January 2026 - Present
• Manage front desk operations while providing professional and welcoming support to employees, customers, vendors, and visitors.
• Serve as the first point of contact by managing incoming calls, inquiries, and correspondence.
• Support daily office operations through document management, filing systems, reporting, and administrative coordination.
• Process customer invoices using multiple software platforms while maintaining accuracy and proper documentation.
• Provide accounting support through invoice processing, accounts payable/receivable assistance, credit card reconciliation, and payment follow-up.
• Coordinate company trade shows and events, including documentation preparation, logistics, promotional materials, and scheduling.
• Manage corporate apparel, promotional products, office supplies, and inventory across multiple branches.
• Provide HR administrative support including application review, candidate tracking, onboarding assistance, and employee documentation.
• Maintain health and safety records and support compliance-related documentation.
• Receive, organize, and maintain shipments and inventory records. Office Administrator / Customer Service Representative MCSnet – Edmonton, AB
October 2025 – December 2025
• Provided administrative and customer service support to internal teams, customer, and external stakeholders.
• Managed reception operations including visitor coordination, telephone inquiries, and appointment scheduling.
• Supported employee onboarding activities and maintained office documentation.
• Assisted with HR administrative tasks, employee records, and internal communications.
• Processed invoices, expense claims, deposits, and basic bookkeeping activities.
• Maintained office supply inventory and coordinated ordering requirements.
• Supported company events, social committee activities, and promotional material coordination.
• Assisted account management teams with customer account updates, payment follow-up, and services inquiries.
• Managed customer communication through phone, emails, and in-person interactions.
Office Administrator
Early Childhood Development Association (ECDA) of PEI September 2023 – June 2025
• Provide administrative support to senior leadership, members, and childcare sector stakeholders.
• Managed accounts receivable activities, payment processing, invoice preparation, and account reconciliation.
• Coordinated health benefits, pension administration, liability insurance, and childcare registry documentation.
• Prepared reports and maintained accurate records while ensuring compliance with organization requirements.
• Supported communication initiatives through email, and SurveyMonkey.
• Managed office supplies, records, and administrative processes.
• Liaised with government departments and external partners regarding licensing, insurance, and regulatory requirements.
Office Manager
Pure Pork Farms Limited – Mount Albion, PEI
February 2022 – March 2023
• Managed daily office operations, administrative processes, and workplace coordination.
• Supported accounts payable, accounts receivable, payroll documentation, and financial recordkeeping.
• Completed bank reconciliations and maintained accurate financial documentation.
• Coordinated travel arrangements, office resources, and vendor relationships.
• Support recruitment, employee onboarding, process ROEs, update Service Canada with Foreign Worker information, and workplace engagement initiatives.
• Maintained compliance documentation related to workplace safety and operational requirements.
• Submit grants applications and follow-up on required documentations. ADDITIONAL EXPERIENCE
Bulk Dispatcher – IGL Limited
2016 - 2019
Customer Service Representative – IGL Limited
2014 – 20216
Administrative Officer – Self Start Fund
2008-2013
Container Surveyor & Administrative Officer – The Maritime Consultancy Limited 2004 - 2007
EDUCATION & CERTIFICATIONS
Legal Assistant / Paralegal Diploma
Stratford Career Institute – 2025
Business management Diploma
Stratford Career Institute – 2022
Business management Studies
B & B University College – 2013
Certified Professional Secretary (CPS)
B & B University College – 2009
CERTIFICATIONS
• Logistics Certification
• Customer Service Certification
• Microsoft Office Proficiency
• Information Technology Certification
• Licensed Life Insurance Qualification Program (LLQP) - PEI SELECTED ACHIEVEMENTS
• Promoted from Customer Service Representative to Bulk Dispatcher within 24 months based on performance and leadership capabilities.
• Development and implement driver scheduling improvement that increased efficiency and supported employee work-life balance.
• Successfully advocated for an employee wage increase, achieving an 8% wage adjustment for drivers and assistants.
• Received the General Manager’s Award for outstanding performance and contribution.
REFERENCES
Jennifer Nangreaves
Executive Director
Early Childhood Development Association of PEI
Craig Lambe
Insurance and Investment Advisor
Lambe and Associates
Paul Teves
Systems Manager
Westvac Industrial Limited
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