Operations & Customer Service Manager

PAUL MCKENZIE, Jr.

Winter Park, FL ***** **********@******.********.*** 407-***-****

PROFESSIONAL SUMMARY

Dynamic and versatile professional with over 10 years of progressive experience in

management, customer service, education, and logistics. Recognized for strong leadership,

team development, and operational management. Proven success in optimizing

performance, improving customer satisfaction, and achieving business goals across multiple

industries including retail, education, and transportation.

PROFESSIONAL EXPERIENCE

Concierge agent - Hilton Grand Vacations

January 2026 - current

●Call center

●Customer service

Assistant Manager DTLR, Inc – Jacksonville, FL

November 2020 – August 2022

• Directed store operations, merchandising, and staff supervision to meet sales and

service goals.

• Delivered exceptional customer service as a fashion consultant, ensuring

satisfaction and repeat business.

• Trained and coached team members to improve performance and product

knowledge.

Parts Manager AutoZone – Brunswick, GA

November 2017 – March 2020

• Managed inventory and procurement processes to maintain optimal stock levels.

• Supervised and scheduled staff to ensure efficient daily operations.

• Resolved escalated customer concerns with professionalism and care.

Paraprofessional Glynn County Schools – Brunswick, GA

August 2014 – August 2017

• Supported teachers with classroom management and instructional assistance.

• Assisted students with academic and behavioral goals to foster a positive learning

environment.

Auto Service Manager Sears Auto – Brunswick, GA

April 2012 – November 2014

• Led auto service department operations including scheduling, service coordination,

and customer engagement.

• Maintained quality control on all automotive services and ensured safety

compliance.

Medical Courier Direct Delivery – Brunswick, GA

March 2012 – April 2013

• Transported medical specimens and samples throughout Georgia ensuring timely

and secure deliveries.

• Maintained detailed records of deliveries and upheld confidentiality standards.

Tech Support Keurig - Brunswick, GA

January 2011 - February 2013

• Call Center

• Tech Support

• Customer Service

EDUCATION

• Master’s Degree in Education - Purdue University (2025 - current)

• Bachelor’s Degree in Recording Arts – Full Sail University (2022 – 2025)

• High School Diploma (College Prep) – Glynn Academy, Brunswick, GA (2004 – 2008)

SKILLS

• Microsoft Office Suite (20+ years)

• Team Leadership & Staff Development

• Customer Service Excellence

• Conflict Resolution & Problem Solving

• Operational Management & P&L

Oversight

• Recruiting, Hiring, and Training

• Cash Handling & Financial Accuracy

Contact this candidate