Warehouse and Customer Service Associate

Shanequa Bennett

Concord, NC

*********@*****.*** 980-***-****

Summary

Reliable and hardworking warehouse professional with experience in customer service, caregiving, distribution and manufacturing environments. Skilled in shipping, order picking, packing, inventory control, and meeting production goals while maintaining safety and quality standards. Known for being dependable, a quick learner, and a strong team player.

Key Skills

• Customer Service • Attention to Detail

• Self-motivated and organized • Interpersonal and Active Listening

• Productive time management • Dependable and reliable

• Problem solving strategies • Positive Encouragement Professional Experience

Customer Service

• Extensive customer service through accurate cash handling and processing requested orders

• Addressed customer concerns promptly resolving issues in a positive professional manner

• Ensured orders were delivered timely and correctly made to customers specifications

• Team collaboration for efficient workflow

• Schedule appointments for clients to review needed services

• Review areas after cleaning services to ensure quality and complete customer satisfaction Care Giving

• Proficient in assisting with personal hygiene care and maintaining senior care patient safety at all times.

• Cleaning room of individual to promote health and wellness

• Provide emotional support, engage in conversations, and encourage activities

• Maintained professional positive attitude with patients, staff and administration Warehouse/ Shipping

• Operated warehouse equipment while following safety procedures.

• Assembled and prepared products for shipment.

• Used scanner to assist with quality inspection to ensure accuracy of shipment

• Met daily productivity and performance goals.

• Worked effectively as part of a production team to meet deadlines. Health and Safety

• Maintain clean and sanitary environment through daily/hourly cleaning

• Compliant with health and safety policies and procedures Work History

Cashier Arby's Concord, NC June 2026-Present Cashier Popeye's Concord, NC December 2025- June 2026 Food and Nutrition Atrium Health Concord, NC November 2023-November 2025 Packer DNP Imagingcomm America Concord, NC March 2022-March 2023 Housekeeper Big Elm Nursing Center Kannapolis, NC August 2021-December 2021 Cashier Roses Retail Store Concord, NC September 2020-December 2021 Cashier/Customer Service Golden Corral September 2019- December 2020 PSA Legacy Heights Senior Living Center Concord, NC November 2019-December 2019 Packer Safeway Concord, NC June 2019-August 2019 PSA Caremoor Retirement Community Concord, NC May 2018- January 2019 Business Owner

Shanequa's Cleaning Service- Extensive customer focused business providing exceptional home, residential, and office cleaning services. Detail oriented ensuring complete customer satisfaction with services.

Education

High School Diploma-A. L Brown High School Kannapolis, NC June 2008

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