IT Support Specialist

Sam L. Sanders

Winston-Salem, NC 336-***-**** ***********@**********.*** linkedin.com/in/SamLSanders

SUMMARY

IT professional with over 30 years of experience delivering exceptional desktop, server, and network support in Microsoft Windows environments for small businesses and financial institutions. Expert in troubleshooting complex issues, managing Active Directory, Office 365, and cybersecurity solutions, with 18 years of regulatory compliance experience in banking. Seeking remote or local roles in IT support, coordination, or consulting to drive system reliability and client success.

EXPERIENCE

IT Specialist June 2023 – Present (PT, On-Call) Starn Technologies, Inc. Mount Airy, NC

Provide on-call desktop, network and server support for clients that require solutions for complex technical issues.

Deliver targeted troubleshooting for small businesses, assisting regular staff to ensure reliable IT systems.

AVP/IT & IT Manager July 2005 – May 2023 Surrey Bank & Trust Mount Airy, NC

Managed IT and Active Directory infrastructure for 75–80 end-users, providing expert desktop, network and server support.

Configured and maintained Dell servers, VMware ESXi, Windows Server 2019, Cisco routers/switches, and Veeam backups, implemented and tested Disaster Recovery and Business Continuity plans ensuring fast recovery and minimal data loss.

Led migrations (ADDS, Exchange to Office 365, SQL Server), ensuring compliance with banking regulations.

Implemented cybersecurity solutions (SonicWALL, Symantec/Bitdefender, MFA) and a Veeam backup solution including a tape backup strategy to mitigate ransomware risks.

Network Engineer May 2001 – July 2005 Carolina Networks, Inc. Greensboro, NC

Delivered IT services for small businesses, managing Active Directory, Exchange, and Cisco infrastructure for 20+ clients.

Supported MS Office, Backup Exec, and desktop/server environments, using best practices and performance tuning to enhance system reliability.

Network Administrator January 2000 – May 2001 U.S. HealthWorks, Inc. Greensboro, NC

Provided server and desktop support for 50 users in an NT 4.0/Windows 98 environment.

Enhanced reliability and security of critical network infrastructure by monitoring event logs and fine-tuning Group Policy and components such as AD, DNS, DHCP and NTFS.

Desktop Support Specialist 1996 – 1999 ComputerNet, Inc. High Point, NC

Supported 50+ users at Baptist Hospital and Sara Lee Knit Products, resolving complex technical issues for desktops and laptops.

Led PC deployment and data migration projects, ensuring minimal downtime.

Mentored colleagues on troubleshooting, enhancing team efficiency with experience gained from a very demanding role at Intelligent Technologies.

Network Administrator 1994-1996 Intelligent Technologies, Inc. Greensboro, NC

Installed Novell Netware and Windows servers and desktops for small businesses, performing onsite troubleshooting along with system upgrades and migrations.

EDUCATION

Bachelor of Science Degree in Mathematics

High Point University High Point, NC

CERTIFICATIONS

CompTIA A+ June 2024

SKILLS

Technical: Active Directory, Office 365, VMware vSphere, Veeam Backup & Replication, Backup Exec, Microsoft Deployment Toolkit, Cisco Routing/Switching, SonicWALL Firewalls, Symantec/Bitdefender Endpoint Security, MS Exchange, SQL Server, iSCSI SAN

Soft Skills: Troubleshooting, Regulatory Compliance, Client Relationship Management, Team Collaboration, Technical Training, Independent and Team-Oriented Work, Commitment to Quality and Client Satisfaction

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