Administrator - Concierge
Resume:
Patricia Saunders ***** Hillside Glen Trial
Houston, TX 77065
Professional Contact: 757-***-****
Professional Email: ************@*****.***
PROFESSIONAL SUMMARY
As a retired professional my objective is to obtain a position to maximize the company's digital and phone center presence. Since transitioning from the traditional job market my passion is driven by the goal to provide the ultimate positive custom service experience. The objective is to ensure optimal results to enable the consumer to be valued, heard, and seen to address the concern in a caring and nurturing manner.
EDUCATION
Masters in Community Counseling (MA, UED), Norfolk State University GPA 3.9 Bachelor of Arts Social Science, Virginia Wesleyan College GPA 3.8 PROFESSIONAL SKILL SET
• Highly Developed Critical Thinking Skills
• Customer Advocacy
• Negotiation Skills/Conflict Resolution
• Team Building/Coach Methods
• Information Processing
• Microsoft Suite Proficient
• Adaptability/Excellent Interpersonal Skills
• Data Informed Decision-Making
• Positive Sense of Humor
• Impartiality
• Presenting/Highly Effective Communication
Skills
• Problem Solver
PROFESSIONAL RESUME
Morada Cy - Fair Senior Living: Conierege 11/2023 - 02/2026
● Carried out telephone answering and reception duties as required.
● Provided exemplary customer service.
● Completed messages with pertinent information and communicated messages to the intended recipient.
● Updated the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
● Managed appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
● Maintained resident forms for miscellaneous credits.
● Maintained adherence to all company personnel policies and established operating policies and procedures.
Patricia Saunders 11147 Hillside Glen Trial
Houston, TX 77065
Professional Contact: 757-***-****
Professional Email: ************@*****.***
The Houston Center for Independent Living: Special Assistant 08/2021 – 08/2023
● Delivered excellent consumer service: Face/Voice of Agency
● Professional and courteous manner, in person, on the telephone, or via e-mail.
● Assists consumers: appropriate department.
● Positivy interacts with visitors and customers.
● Prioritize multiple projects simultaneously
● Trained oncoming AARP Team
● Verbal and written communication skills to interact clearly with consumers, vendors, and other employees
● Time management/Organization skills to prioritize and complete a side variety of tasks throughout the day
● Patience and listening skills to respond appropriate and interact positively with upset customers
● • Interpersonal skills to create a pleasant experience for all consumers, such as being personable and attentive
The Salvation Army Boys and Girls Club: Program Director 05/2018 – 8/2021
● Oversight of operational plan to secure sensitive documentation of required program participant activities while ensuring institutional and federal compliance.
● Hired, led, trained, and evaluated UBMS program staff.
● Supervised the recruitment and application process of program participants and the collection and review of eligibility documentation.
● Developed and maintained operational & positive relationships with target school administrators and staff and institutional and community partners.
● Assumed fiduciary responsibility for the budgeting, monitoring, and spending of program funds.
● Ensured the timely gathering, storage, analysis, and reporting of data for departmental, institutional, and federal reporting.
o Studied and understood the history, structure, objectives, programs and financial needs of the organization.
o Researched grant opportunities from government and non-government agencies. o Drafted grant proposals and supporting documents based on the funding requirements of the organization.
o Submitted proposals to grant coordinators for approval. o Responded to internal and external queries on drafted and submitted proposals. o Maintained positive relationships with fund providers and other stakeholders. o Maintained records and submit reports related to grant opportunities.
● Implemented all required assessment and evaluation activities as required. Patricia Saunders 11147 Hillside Glen Trial
Houston, TX 77065
Professional Contact: 757-***-****
Professional Email: ************@*****.***
Houston Community College: Dual Credit P-16 Director 09/14 – 02/2018
● Sought opportunities to create additional accelerated credit opportunities and leads multi-stakeholder development efforts, negotiating with and coordinating the efforts of relevant parties including school district superintendents, principals, other district leaders, teachers, and personnel including administrators and faculty.
● Created solutions that comply with all applicable accreditation requirements, secures approvals, and determines how to move forward within PCC administrative, educational, and financial systems.
● Led accreditation process and ensures adherence to national and state standards and accreditation requirements; determines, catalogues, tracks, maintains, and updates, necessary compliance documentation. Coordinated Faculty to ensure completion of required assessment paperwork and support activities, verifies completion of duties to ensure compensation of HCC Faculty for these efforts as appropriate.
● Planned, presented, and facilitated collaborative learning events in accordance with Dual Credit Standards. Establishes Professional Learning Communities, Career Technical Education Awards Ceremony, and other professional development opportunities.
● Led organizational program review and evaluation processes including negotiation of the official agreement for partnership between programs; securing signatures; informing students and teachers of the registration process and recording of grades; preparing student participation reports.
Edgecombe Community College: Director Evening & Weekend Programs 01/2013 – 8/2018
● Certified Title IX Coordinator.
● Grant Writer: Comprehensive knowledge of proposal submission and fundraising process o Ability to study and understand programs and funding requirements of the organization
o Strong research skills and knowledge of information sources o Multitasking, organizational and time management skills o Ability to handle confidential matters with utmost integrity o Working knowledge of computers
● Ensured campus emergency and safety procedures were adhered.
● Collaborated with the Vice President of Student Services and Academic Instructions and deans and program chairs to implement data-driven strategic retention planning.
● Reviewed/quality control for evaluation procedures.
● Served as the Success College Transfer faculty to provide case management oversight for the college transfer program. I guided to support students in professional academic areas of interest and helped to coordinate community-connected services.
● Supported the integration of service-learning in the curriculum, post-graduate work, and provided career and pre-professional advising.
● Promoted student enrollment growth by developing and implementing retention strategies and initiatives to successfully execute numerous college tours, educational, cultural Patricia Saunders 11147 Hillside Glen Trial
Houston, TX 77065
Professional Contact: 757-***-****
Professional Email: ************@*****.***
awareness, and community service projects in the community and professional and business organizations.
Tidewater Community College: Lead Counselor/First Year Coordinator 09/2003 – 12/2012
● Valued and nurtured relationships with student affairs because I recognize the need to create opportunities for students to learn how to be college students.
● Managed and developed a plan for enrollment, testing, and counseling services to ensure that the students start on a pathway to success.
● Streamlined the intake process enrollment growth by 25%.
● Analyzed High School, College, grant program requirements, and other overlapping factors and provides clear and concise information to constituents.
● Oversight academic resources to ensure proper instruction, assessment, and delivery of curriculum materials, maintaining the learning environment, and facilitating the use of the institution's learning methods and materials.
o Grant Writer: Ability to study and understand programs and funding requirements of the organization
o Strong research skills and knowledge of information sources o Excellent
● Worked independently and cooperated with Marketing and other College staff to develop and implement effective recruitment and marketing strategies related to the Dual Credit Program, including assistance with web content, preparation of publications, distribution of brochures and catalogs, and in-person promotion at off-site events.
Contact this candidate