Correctional Security Supervisor Candidate
Resume:
Brenda Ann Hernandez
**** ***** ***** **. *** Antonio Texas, 78245
Professional Skills:
Seeking a career as First-Line Supervisor of Correctional Officer and or Security. I have proven leadership and management skills to promote safety and compliance. Key Skills:
Technical Skills Leadership Skills Tools Certifications Medical Coding Communication Work Management
Software
Level II Non-
Commission Security
Officer
Medicare/Medicaid
Claims Processing
Banking Mailroom
Team Development
and Coaching
Oracle Correctional Officer
Pre-Hire Job
Assessments
Decision-Making
Motivation and
Inspiration
Power Point Substitute Teacher
Employment History:
Applewhite Recovery Center Security Monitor 02/2023-08/2025
● Demonstrated knowledge of CCTV surveillance and security protocols.
● Supervised Bexar County residents at Applewhite Recovery Center while adhering to their policies and regulations daily.
● Dispensed medications accurately to residents.
● Logged prescribed medications in the nurse binder and residents sign for their prescribed medication.
● Documented daily incidents and compiled information in shift reports.
● Transported residents from Bexar County Jail back to Applewhite Recovery Center and or hospital and or eye appointment utilizing a provided company vehicle. Allied Universal Security Services Non-Commission Security Officer 06/2021-10/2021
● Monitored premises at H-E-B grocery store to prevent unauthorized entry and ensure the safety and security of clients and visitors.
Securitas Non-Commission Security Officer 06/2020-10/2020
● Conducted routine patrols at City Public Service facilities and client parking lots.
● Maintained accurate logs of all security activities and incidents. Texas Department of Criminal Justice Correctional Officer 01/2019-10/2019
● Supervised inmate activities and inspected facilities to ensure compliance with established standards.
● Prepared offense reports documenting inmate behavior and did conduct several pat searches at Fabian Dominguez State Jail.
United American Security LLC Non-Commission Security Officer 02/2018-02/2018
● Monitored security camera footage at Forward Air.
● Documented observations using a cell phone and reported to a supervisor when further intervention at property sites were necessary.
Healthcare Support Staffing Medical Customer Service 01/2018-01/2018
● Managed accounts and retrieved relevant documents. Laz Parking Texas LLC Security Officer 01/2017-
1/2017
● Demonstrated ability to work independently and collaboratively within a team environment.
● Provided security and traffic control at a rodeo event. Whelan Event Staffing Services Non-Commission Security Officer 08/2017-07/2018
● Provided on-site security at Texas A&M University in College Station, Texas.
● Offered information and assistance to Texas A&M students, employees, and fellow security officers as needed.
Tri-Starr Personnel LLC Bank Customer Service 12/2016-12/2016
● Provided outstanding customer service in banking operations.
● Successfully completed training on opening checking and savings accounts using computer systems.
Connexion Point LLC Medical Customer Service (Call Center) 03/2016-03/2016
● Collaborated with Anthem Blue Cross Blue Shield as a call center representative.
● Completed training to effectively navigate multiple medical software systems. Gallagher and Bassett Texas Worker& Comp Claims Assistant 02/2016-3/2016
● Assisted the Texas Workforce Commission adjuster with data entry by extracting and summarizing relevant information from memorandums received from multiple Attorney’s offices.
Scholastic Process School Orders 01/2015-02/2015
● Processed book orders for multiple schools and packaged books for shipment.
● Verified order accuracy using scanning methods, location of books throughout the warehouse, and retrieved requested books from several different shelves. Stone Oak Pediatrics Medical Clerk 04/2015-
04/2015
● Accessed and managed patient accounts using computer systems.
● Collected payments by phone for outstanding billing services from a private Doctor office. Frontline Source Group Cardiology Office Clerk 02/2015-04/2015
● Upload cardiology Echocardiograms (EKG’S) into the computer system.
● Interpret and analyze medical information, including medical charts, utilization review nursing notes, and clinical criteria.
● Check in patients for a Doctor’s appointments.
Burnett Specialists Program Coordinator 01/2015-02/2015
● Expert in medical plans pertaining to call centers, clerical tasks, medical administration, and customer service.
● Managed billing service authorizations with major medical carriers that included Superior Health Plan.
● Organized and maintained accounts utilizing Excel spreadsheets.
● Used a ten-key adding machine to calculate revenue percentages. Macy Retail Store Retail Store Clerk 04/2014-
01/2015
● Assisted customers in locating clothing items throughout Macy’s.
● Maintained a clean and organized store environment for shoppers.
● Demonstrated strong teamwork skills.
Reliable Staffing Corporation Event Specialist 03/2014-04/2014
● Verified tickets and assisted attendees with entry at the San Antonio River Parade. Council Oaks Delaware Medication Aide 02/2014-02/2014
● Administer medication to elderly patients according to scheduled times.
● Regularly reposition patients to maintain comfort and prevent complications. Seguin Motel Investors Hotel Clerk 01/2014-01/2014
● Register guests, assign rooms, and issue room access cards.
● Maintain records of room occupancy and guest accounts.
● Make and confirm reservations and process payments. MMC Group I LLC Call Center Representative 03/2013-03/2013
● Maintained high service standards while optimizing call efficiency and promptly responding to client phone inquiries.
● Accurately entered data into the computer system. Northside ISD Substitute Teacher 01/2012-
02/2013
● Substitute at multiple schools and did follow teachers lesson plans to ensure effective completion of student assignments.
● Maintain a professional and courteous demeanor with students, teachers, and staff. Datamark Inc Data Entry/ Mail room Prep Documents 02/2010-10/2010
● Prepared, sorted, and scanned various USAA bank records.
● Opened and processed incoming mail for USAA Bank in San Antonio, Texas.
● Managed daily workflow to ensure timely scanning of bank records
● Handled and recorded bank deposits in the USAA ledger.
● Scanned documents and conducted quality assurance on imported data. Sun Technologies AT&T Clerk 01/2010-
03/2010
● Managed multiple accounts utilizing Excel spreadsheets.
● Gathered client information by answering phone calls, conducting interviews, and verifying details through computer systems.
Leading Edge Personnel LLC Data Entry 03/2009-03/2009
● Reviewed physician progress and encounter notes to identify documentation specific to medical records.
● Ensured accuracy of data entry by verifying patient account information and reviewing, correcting, transmitting, deleting, or reentering specified data. Well Med Data Entry 04/2006-
05/2006
● Ensured accuracy of data entry by verifying patient account information and reviewing, correcting, transmitting, deleting, or reentering specified data. KCI USA, Inc Claims Specialist I 03/2004-
02/2005
● Managed a high volume of inbound customer service calls and conducted outbound calls to patients and healthcare providers.
● Utilized expertise in customer service, data entry, word processing, and telephone communication.
● Applied knowledge of claims payment laws and medical terminology.
● Demonstrated proficiency in diagnostic coding systems and coding procedures. Collabera Inc Bank Specialist 02/2012-
02/2012
● Meticulously proofread mortgage documents to identify errors, typos, and miscalculations, enhancing team productivity and accuracy.
● Demonstrated proficient typing skills to ensure precision and speed in document preparation.
● Efficiently managed office tasks using business software applications such as: Microsoft Windows, Outlook, Word, and Excel.
JC Penny Corporation Inc Retail Clerk 03/1995-
01/1996
● Assisted with daily store operations under the supervision of the store manager and assistant store manager.
● Greeted customers and helped them locate products.
● Maintained a clean and organized store environment by restocking and arranging shelves. Education: Associate In Science Degree 05/1999
References:
Applewhite Recovery
Center
SM Haddock
Security Monitor
SL Mayes
Shift Lead
SM Estrada
Security Monitor
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