Senior Technical Writer and Documentation Specialist

ERIC DE BIASI

SENIOR TECHNICAL WRITER & ENGINEER

San Jose, California / ************@*****.*** / +1-650-***-**** / https://www.linkedin.com/in/ericfdebiasi/ SUMMARY

Experienced Senior Technical Writer and Product Support Engineer with 15+ years of success delivering high-impact technical documentation across the biotech, medical device, semiconductor, and electronics industries. Proven ability to understand and interpret specifications/workflows and translate them into clear technical documentation, including IFUs, field service guides, training materials, and troubleshooting protocols. Adept at working cross-functionally with engineers, R&D, and service teams to align documentation with business and compliance goals. Bilingual in English and Spanish with international work experience across the U.S., Germany, and the U.K.

SKILLS

• Technical writing and editing

• DITA XML and structured authoring

• Field service documentation

• SME collaboration

• Training material development

• Document management systems

• Adobe FrameMaker, Illustrator, Photoshop

• Biotech and medical devices knowledge

• Semiconductor equipment documentation

• Regulatory compliance (ISO, FDA)

• Visual content creation (CorelDRAW, Visio, SolidWorks)

• Content strategy and template creation

• Product and customer support

• Multilingual communication (English, Spanish)

EXPERIENCE

Senior Technical Writer / Cepheid Technical Publications – Regulatory Affairs (Kelly Scientific – contract) 07/2025 - 07/2026

• Documentation Editing: Edit instructions for use (IFU), package inserts, user manuals, and manage multi-language translations, etc.

• Tool Proficiency: Adobe FrameMaker, DITA XML, and Adobe InDesign to produce structured, professional documentation.

• Cross-Functional Communication: Coordinate with product transfer, regulatory affairs, R&D, etc., to, update, validate, and approve content.

• Content Accuracy & Consistency: Ensure documentation meets quality standards and supports the end user. Senior Technical Writer / Veeco Instruments (Solomon Page Group - contract) 09/2023 - 01/2025 I worked as a Senior Technical Writer supporting Veeco's laser-annealing semiconductor equipment. In this role, I developed clear, precise documentation for both manufacturing and field service teams. I collaborated closely with cross-functional engineering groups to ensure content accuracy. My work improved usability and supported operational efficiency.

• Documentation Creation: Wrote manufacturing work instructions and service manuals for high-tech equipment.

• Tool Proficiency: Used Microsoft Word and Adobe FrameMaker to produce structured, professional documentation.

• Cross-Functional Communication: Coordinated with engineers and technicians to validate and update content.

• Content Accuracy & Consistency: Ensured documentation met quality standards and supported field usability. Senior User Assistance Developer / Varian Medical Systems (USA) 09/2022 - 09/2023

• End-User Documentation: Developed IFUs, CRNs, and maintenance guides for medical devices.

• Structured Authoring: Created content using IXIASOFT DITA XML to ensure modular, reusable outputs.

• Regulatory Alignment: Ensured documents met healthcare compliance and quality standards.

• Team Collaboration: Worked with engineers, QA, and product managers to validate content accuracy. Senior Technical Writer / Auriga Corporation – (Contract) (USA) 04/2022 - 09/2022

• Multi-Industry Documentation: Created manuals, user guides, and proposals across transportation and energy sectors.

• Client-Focused Content: Developed brochures, proposals, and training materials tailored to diverse customer needs.

• Marketing Support: Wrote marketing and promotional content for internal and external distribution.

• Cross-Team Collaboration: Worked with engineers, SMEs, and project leads to ensure technical accuracy. Technical Writer / Fluidic Analytics Ltd. - United Kingdom 06/2021 - 04/2022

• Scientific & Technical Writing: Created IFUs, work instructions, package inserts, and scientific blog posts.

• Template Development: Designed and implemented standardized templates in Word and FrameMaker.

• Marketing Content: Supported marketing with technical brochures and cross-functional collateral.

• Cross-Functional Collaboration: Liaised with scientists and engineers for content accuracy and clarity. Technical Writer (contract) / TRUMPF GmbH + Co. KG - Germany 06/2020 - 06/2021

• DITA XML Authoring: Created and maintained content in Noxum PS5 for laser-based semiconductor tools.

• Troubleshooting Documentation: Developed detailed service procedures for field engineers.

• Cross Department Collaboration: Partnered with SMEs to ensure technical accuracy.

• Content Standardization: Ensured compliance with corporate standards and documentation style guides. Technical Writer (cont.) / Roche Diagnostics Automation Solutions GmbH - Germany 09/2019 - 04/2020

• IFU and Field Service Manuals: Developed Instructions for Use and field service manuals for complex medical systems.

• SME Collaboration: Engaged with subject matter experts to ensure clarity and accuracy of technical content.

• DITA & Schema ST4 Authoring: Utilized DITA and Schema ST4 for standardized content creation.

• User-Centric Documentation: Focused on providing clear, actionable instructions for users and service engineers. Senior Product Support Engineer / Technical Writer / Roche Sequencing Solutions - USA 04/2017 - 09/2019

• Field Documentation & Support: Authored comprehensive field manuals and documentation for Field Service Engineers.

• Training Content Creation: Developed and edited training content to improve clarity and product/process understanding.

• Customer & Field Training: Delivered training sessions to customers and field personnel, ensuring deep product knowledge.

• SME on Imaging Equipment: Provided expertise on imaging equipment and resolved complex technical issues within SLAs. Senior Field Service Engineer / Wafergen Biosystems - USA 02/2016 - 04/2017

• Maintenance & Servicing: Maintained and serviced high-tech laboratory equipment, ensuring operational efficiency.

• Fault Diagnosis & Root Cause Analysis: Led fault-finding efforts and resolved technical issues through thorough root cause analysis.

• Workload Management: Managed tasks effectively and ensured timely completion of all activities within set deadlines.

• Preventative Maintenance & Compliance: Conducted preventative maintenance and ensured compliance with health and safety legislation and industry best practices.

Senior Product Support Engineer / Technical Writer – Affymetrix, Inc. - USA 2013 - 2016

• Technical Documentation: Created field service procedures, bulletins, and manuals to support product lifecycle and usability.

• Global Technical Support: Delivered expert-level remote and on-site support to Field Service Engineers worldwide.

• Training Development: Designed and conducted technical training programs to ensure field teams' proficiency.

• New Product Implementation: Led global pilot installations, facilitating successful product rollouts and customer onboarding. Senior Field Service Engineer / Leica Microsystems (USA) 2011 - 2013

• Technical Support & Maintenance: Performed installations, repairs, and preventative maintenance on high-precision microscopes and imaging equipment.

• Customer Training & Relations: Provided hands-on training and technical guidance to end users, fostering strong client relationships and system proficiency.

Field Support Engineer / Technical Writer / Labcyte Inc. - USA 2008 - 2011

• Field Support & Troubleshooting: Delivered on-site technical support, diagnostics, and repairs for Echo liquid handlers in high-throughput lab environments.

• Documentation & Training: Authored user guides, service manuals, and training materials to streamline customer onboarding and system maintenance. Automation Engineer / Technical Writer (R&D) / Affymetrix, Inc. - USA 2005 - 2008

• System Development & Testing: Designed, tested, and validated automation protocols for liquid handling systems used in genomic workflows.

• Technical Documentation: Created engineering protocols, test plans, and user manuals for internal teams and external stakeholders. EDUCATION AND TRAINING

ITT Technical Institute – California, USA

Associate of Science in Electronics Engineering GPA: 3.7 University of Buenos Aires – Buenos Aires, Argentina Two years of Biochemistry course work completed – then returned to the US CERTIFICATIONS

• Authoring & Documentation: Adobe FrameMaker (Structured & Unstructured), Microsoft Word, IXIASOFT CCMS - Oxygen XML Editor, Schema ST4, Inspire DITA XML, Adobe InDesign

• Graphics & Visual Design: Adobe Illustrator, Photoshop, Acrobat Pro, CorelDRAW, Corel Paint, Inkscape

• Project & Collaboration: Jira, Confluence, Helix, SAP, Adobe WF

• 3D Modeling & Engineering: SolidWorks (GoEngineer), Microsoft Visio

• Quality & Compliance Systems: QMS Platforms (ETQ Reliance, SharePoint, etc.)

• Virtualization: Virtual Machine (VMware, VirtualBox, etc.) EQUIPMENT & INDUSTRIES

• Blood/Urine Analyzers (Pre-Analytics) Confocal Microscopes/Scanners Digital Pathology Imagers

• Diode Lasers (Microscopes/Scanners) Nano Dispensers Genotyping & Expression Scanners (Biotech, Microarrays)

• Thermocyclers Microfluidics Protein Characterization Liquid Handlers (Biotech Automation)

• High-Powered Lasers Laser Annealing Linear Accelerators (Oncology - Tumor Treatment)

• Manufacturing, Engineering, R&D, Field Service Transportation

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