IT Systems & SQL Server Administrator
Resume:
Michael Roberts
Tampa, FL *****
*************@*****.***
OBJECTIVE
Accomplished IT specialist seeking a challenging position to apply expertise in systems integration, Windows Server and SQL Server (2016/2019) administration, and enterprise infrastructure management. Committed to enhancing system reliability and performance through proactive problem-solving, rigorous security practices, and collaborative leadership to deliver resilient solutions that drive operational excellence. SKILLS
• Windows Server & Windows IIS Console
• SQL Server (2014, 2016, 2019) & database
administration (Oracle, CRM DBs)
• AS/400 (IBM i) / IBM OS
• Virtualization: VMware, Hyper-V
• Active Directory, Group Policy, DNS, DHCP
• Storage (SAN/NAS), backup & DR (Veeam,
Windows Backup)
• Networking fundamentals: TCP/IP, routing,
switching, firewalls, 8x8 (VoIP)
• Monitoring & incident response (Nagios,
SolarWinds, SCOM)
• Security & endpoint management (Sophos,
hardening, IAM)
• Patch management, vulnerability remediation,
ITIL/change management
• Systems integration & enterprise infrastructure
management
• Application platforms: Rockwell FactoryTalk,
Aspen, Orchestria 2.0 (APM)
• Web services, Windows IIS, Messaging Archive
• ConnectWise, ISM, CPDS, Lenox, Load Tracker
• PowerShell scripting, automation, QA K2
Management Console
• SharePoint, MS Office Suite, Visio, Zoom
• Singularity, database tools, general CRM and
database systems
EXPERIENCE
IT Software Specialist and Technician, Lutheran Services -Tampa, FL 1/2024-2/2025
• Managed Windows Server environment and Windows IIS, performing routine maintenance, patching, and performance tuning
• Administered SQL Server and CRM database systems, including backups, restores, performance tuning, and schema/support tasks
• Maintained virtualization platforms and managed SAN/NAS storage, snapshots, and disaster recovery processes
• Troubleshot network and endpoint issues and administered Sophos endpoint/security tools
• Operated ticketing and management systems, led incident response, root cause analyses, and documented SOPs for knowledge transfer. Information Technology Specialist – Operating Systems, Raytheon Technologies -Largo, FL 1/2023-6/2023
• Administered Windows Server environment, performing patching, performance tuning, and configuration
• Managed SQL Server instances including backups, restores, performance tuning, and troubleshooting
• Designed and supported virtualization infrastructure, optimizing resource utilization and reducing provisioning time.
• Led OS and application deployments, patch management, and vulnerability remediation
• Integrated enterprise systems and supported application interoperability to streamline operations Field Service Tech Manager, HCL Technologies -Tampa, FL 10/2021-12/2022
• Supervised and mentored a team of field service technicians, managing schedules, performance reviews, and training
• Coordinated deployment, installation, and maintenance of hardware and software across client sites
• Oversaw inventory, asset tracking, and logistics for spare parts and equipment, optimizing stock levels and reducing downtime
• Collaborated with clients and account managers to scope projects, provide technical proposals, and ensure customer satisfaction Remote IT Manager, Federal Emergency Management Agency (FEMA) -Washington, D.C. 1/2016-5/2021
• Managed IT operations, overseeing infrastructure, endpoints, and user support for distributed staff and response teams.
• Coordinated IT support, ensuring rapid provisioning, secure connectivity, and reliable communications.
• Implemented and enforced compliance standards, leading patch management, vulnerability remediation, and configuration baselines.
• Directed incident response and troubleshooting for network, server, and application outages EDUCATION
ITT Technical Institute – Tampa, FL Graduated
Associate’s Degree – Computer Networking
ACTIVITIES/CERTIFICATIONS
Active TWIC – Expires 2030
Inactive Federal Secret Clearance
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