OSS/BSS Operations Systems Leadership (Telecom)

Ketan Vedpathak

Email: *****.*********@*****.***;

Location: Philadelphia, Pennsylvania

Contact: Mobile: +1-469-***-**** (US)

Date of Birth: 11th August 1977

Seeking leadership role in Business / Operations Support Systems space

within a growth-oriented organization preferably in the IT/Telecom Sector.

Professional Synopsis

Bachelor’s Degree in Engineering specializing in Electronics & Telecommunications from University of Mumbai with over 25+ years of experience including Product/Systems Engineering, Business Analysis, Telecom & IP/Data Networking.

Skilled in E2E OSS design and analysis across British Telecom’s legacy and strategic systems supporting 21CN data services.

Engineering systems supporting service fulfillment, network inventory management and network assurance systems across major US Telecom Service Providers (T-Mobile, Comcast, Lumen & Verizon).

Academic Credentials

Bachelor of Engineering (Electronics & Telecommunications)

M.C.T.’s Rajiv Gandhi Institute of Technology, University of Mumbai, 2000

IT Skills

Business/Operations

Support Systems

(OSS/BSS)

Amdocs (ODO, RM, Billing), ServiceNow (TMT, ITSM, TNI), Ericsson Order Care, NetCracker, TIRKS, CSG (SingleView), SFDC, MetaSolv, Clarity, Comptel (EventLink)

Network Management Systems

Netcool, SMARTS, Remedy, HPOV, CiscoWorks,

BluePlanet, IOS, iptables

Design Standards/Methodologies

eTOM, MTOSI, TOGAF, TMF, SID, SOA, Microservices

Design Tools

PlantUML, Draw.io, Lucidchart, Microsoft Visio, Borland tools

Interface Technologies

XML, SOAP, JMS, TIBCO, Apigee, REST, JSON, Kafka

Web Technologies

HTML, DHTML, Javascript, Node.js, ReactJS,

JWS, Servlets, JSP, RMI, Swings, JDBC, EJB

Cloud Computing / Networking

AWS, GCP, Azure, Terraform, SDN, NFV

Database

Oracle 8i, PL / SQL

Data Analytics / Business Intelligence

Tableau, Power BI, Kibana, R

SDLC / QALM

Jira, CA Agile, GitHub, Jenkins, HP ALM, TestRail, Zephyr

Programming Languages

C/C++, Unix/Linux/Shell, VB6.0, Pascal, Java, Python

Artificial Intelligence /

Machine Learning

Agentic AI, Neural Networks, LLMs, RAG, MCP, Claude Code,

MLflow, Vertex AI, Amazon Sagemaker, Amazon Bedrock

Certifications

HBS (Harvard Business School) Biz.Ed – credential in entrepreneurial & executive leadership readiness

Wharton (Chief Technology Officer) Exec.Ed – leadership prowess in technology trends, strategy & execution

AWS (Amazon Web Services) Cloud Practitioner – specialization in Machine Learning & Artificial Intelligence

P.M.P. (Project Management Professional) – accreditation from PMI® in administering enterprise initiatives

C.C.N.P. (Cisco Certified Network Professional) – recognition in Routing/Switching

Core Competencies

System Engineering/Solution Design

Business Requirement capture, feasibility analysis, proof-of-concept design, System requirement definition through Use Cases, User Stories, UML diagrams.

Design & Develop solutions aiming continuous integration/delivery following DevOps processes.

Comprehensive understanding of networking concepts pertaining to Metro Ethernet, IP/VPN & SDN/NFV including Site/Service design & configuration of routers, switches & firewalls in multi-platform environments.

Project Management

Excellent team building & problem-solving skills with proven abilities in planning and managing resources.

Initiative planning, execution, supervision & closure of billable project(s).

Client Servicing

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Excellent inter-personal, communication & soft skills, thereby ensuring smooth delivery of customer services.

Career Highlights

December 2023 – May 2025 with Brightspeed

Project Title: Transitional Service Agreement – Exit Role: IT Product Owner

Duration: Dec’23 – May’25 Location: Remote, US

Responsible for automating Pre-Sales function involving BSPD’s pricing schemes supporting Wholesale orders Applied knowledge-depth of OSS/BSS systems across the entire service delivery chain, from pre-sales and service qualification to order management, provisioning, activation, mediation, billing. Crafted high-level designs and system architecture including use cases, system flows, and interaction sequences. Effectively utilized context diagrams and cross-functional diagrams to capturing business processes within respective swim-lanes. Responsible for bridging the gap between IT capabilities and business needs that centered around network planning, engineering, and service assurance functions like fault and change management.

March 2023 – September 2023 with GCP Telecom

Project Title: Tribal Communications Role: Telco Solutions Consultant

Duration: Mar’23 – Nov’23 Location: Remote, US

As part of facilitating Broadband connectivity & accessibility to unserved & underserved areas of the country, I was tasked within assessing network capabilities of a Wireless Internet Service Provider (NPO) in recommending a robust OSS/BSS solution. I was engaged as a Solutions Advisor on OSS/Service Delivery Operations, Service Assurance - Fault and Performance Management. As part of our commitment, we had to give due consideration to Privacy Laws/CPI, Customer Hierarchy and BI/Reporting.

January 2020 – February 2023 with T-Mobile

Project Title: Product & Technology enhancements Role: Technical Product Manager

Duration: Jan’20 – Feb’23 Location: Atlanta, GA

Responsible for managing the wireless product requirements for a mobile network provider, fulfilling new business enhancements for MVNO & IoT partners, grooming product features for Netcracker (TOMS, RB), EventLink (mediations), Apigee, TIBCO (middleware) & Samson (billing) maintaining product catalogs and intake forms, working with cross-functional teams to ensure delivery, serving as a solution captain for multiple aspects of Product Integration with Engineering operations (SIM eligibility/activation, Number Portability & IMEI management) over a 5G infrastructure.

October 2018 – December 2019 with Comcast Business

Project Title: Active Core Role: Sr. Solutions Architect

Duration: Oct’18 – Dec’19 Location: Philadelphia, PA

Responsible for conducting joint analysis and design sessions, delivering OSS/BSS/NMS solutions on COTS applications, driving architecture design sessions, and devising use-cases on a digital experience portal for SDN/NFV product to deliver features such as Managed SDWAN, Multi-LAN, Security VNF, UTM using Arris & Versa networks, providing project status updates to the team and senior leadership.

September 2017 – September 2018 with Sprint

Project Title: Sprint Order Care Role: Systems Integrator

Duration: Sep’17 – Sep’18 Location: Overland Park, KS

Responsible for working with system architects and Ericsson developers to evaluate feature deliverables, recommending a solution approach for migrating operations to Ericsson Order Care, analyzing functional requirements for fulfillment, activation, and WLNP processes, modeling complex pricing strategies, handling rating & billing elements.

August 2016 – August 2017 with Lumen Technologies

Project Title: LION (Ethernet over DS1 & VDSL2) Role: Solutions Architect

Duration: Aug’16 – Aug’17 Location: Remote, US

Responsible for comprehending the existing CenturyLink OSS architecture and the Ericsson Order Care solution stack, recommending changes for upcoming market rollouts, analyzing the existing implementation of a product within Ericsson's Catalog Manager, reviewing system architecture, and aiding application development by mentoring developers and validating system interactions.

June 2014 – August 2016 with Comcast Cable

Project Title: CLIPS (Technology & Products) Role: Product Engineer

Duration: Jun’14 – Aug’16 Location: Mt. Laurel, NJ

Responsible for validating product requirements, building technical solutions, analyzing process gaps in service order provisioning, ensuring full-proof implementation of IP/MPLS L2VPN services, recommending changes to system architecture, evaluating test cases, analyzing XML scripts, and tracking user story deliveries to achieve smooth execution in application deployment.

November 2012 – May 2014 with CenturyLink

Project Title: Network Inventory Consolidation Role: Systems Engineer

Duration: Nov’12 – May’14 Location: Denver, CO

The project entailed transitioning network/service inventory from legacy systems such as MetaSolv and CIRAS into physical inventory system TIRKS and migrating Ethernet services from ISYS and One Remedy into new COTS product Amdocs Resource Manager. My responsibility was to engage & orchestrate discussions with required stakeholders during Initiation, Definition & Design stages of the Software Engineering Process. It also included working with architects, analysts and clients to develop Use Cases & ROMs, so that each impacted system could yield their respective LOEs.

December’2006-October’2012 with Tech Mahindra Ltd. as a Solution Architect for Telecom-OSS.

Project Title: Quote-to-Contract (Verizon Telecom) Role: Business Analyst

Duration: Jan’12 – Oct’12 Location: Dallas, TX

The role involved evaluating the ConceptWave product and understanding its features, comparing its attributes with the legacy systems, conducting a feasibility study, analyzing its impact on the Verizon Sales team requirements, and conducting a business analysis of the Global Private IP product parameters. The objective was to evaluate the usability of the ConceptWave Presales application post deployment, to ensure it is fit for purpose as part of the Business Readiness.

Project Title: RoBuST (AT&T) Role: Sr. Solutions Designer

Duration: Aug’11 – Dec’11

The project involved conducting a system impact and requirement analysis for the RoBuST platform, proposing a solution based on the Proof of Concept, identifying interfaces with legacy systems and integrating with the Common Product Catalogue using the Integrated Ordering Framework.

Project Title: NetCracker (Telus) Role: Business/System Analyst

Duration: Apr’11 – Jul’11

The project involved developing Proof of Concepts, analyzing new products (such as Multicast-VPN), enhancing existing business processes, designing workflows, and defining interfaces between NetCracker and various systems.

Project Title: Cramer (Qwest) Role: System/Requirement Analyst

Duration: May’10 – Mar’11

The project involved designing the solution based on industry standards NGPOSS and SID and addressing challenges such as manual processes, operational gaps, and user unfriendliness of the existing solution.

Key contributions included end-to-end solution design, use case development, design reviews, workflow analysis, and workshops with technical architects to gain acceptance and agreement on the proposed solutions.

Project Title: FTTC / FTTP (British Telecom) Role: Solution Designer

Duration: Mar’09 – Apr’10

The project involved designing solutions for Network Assurance systems supporting Fiber-To-The-Cabinet/Fiber-To-The-Premise service offered by BT's Next Generation Access network. My role entailed high-level OSS design covering multi-platform systems such as Netcool, SMARTS, NetHealth21, Generic Test Controller-J & Element Management Systems, and included both proactive and reactive Fault Management solutions.

Project Title: TSR Wideband System Separation (BT) Role: Solution Designer

Duration: Jun’08 – Feb’09

The project entailed defining OSS solutions for the hybrid systems, which were designated to be shared between BT’s different Line of Businesses as part regulatory mandate from OfCom. I was involved in formulating business scenarios based on requirement captured during demos held by BT Operate.

Project Title: 21CN OSS Solution Design (BT) Role: Associate Solution Designer

Duration: Dec’06 – May’08

My role involved designing IP Address Management solutions for BT's bespoke OSS to manage and assign all IP addresses in their 21CN network. This included evolving DNS naming conventions, defining standards within the OSS, designing a specialized IPAM solution for BT's Broadband product launch, canvassing network designs and mapping operational functions, IP addressing scheme, and CLIs to the OSS, and providing necessary knowledge to software developers through detailed design documents.

Jul’2004-Nov’2006 with Reliance Infocomm Ltd. as a NOC Engineer.

Project Title: GNOC (PL) Role: Project Lead

Assisted Senior Manager at Reliance Global NOC in resolving outstanding issues related to FLAG Telecom Services, a global fiber optic network connecting key business centers and internet markets, by handling escalated and aged cases, planning and coordinating network maintenances, pursuing issues with third-party network providers, and managing crucial tasks to maintain the quality of NOC processes.

Monitored and troubleshot IP network faults on FLAG's global under-sea high-speed fiber optic network conducting Fault Management, Configuration Management, Change Management for BGP-MPLS VPNs on Cisco, Juniper, and DAX routers.

Owned and Controlled functionality of Broadband Triple-play setup (running video, VoIP, and data services) that involved setup, installation & configuration of Atrica 8100 routers and 2100 switches, providing Root Cause Analysis of network outages and errors on interconnecting links, observing fault alarms using NMS indicating various levels of severities, providing higher-end technical support by supervising and imparting necessary knowledge to field engineers.

Mar’2003-Jul’2004 with Convergys as a Senior Network Engineer for Cisco TAC

Garnered expertise in resolving VPN issues for corporate clients based out of US utilizing Cisco routers, VPN concentrators, and PIX firewalls using IOS CLI via Telnet/SSH protocols. Developed a strong understanding of TCP/IP, routing protocols such as RIP, EIGRP, and OSPF while configuring site-to-site and client-to-site VPN tunnels specializing in tunneling protocols like IPSec, GRE, PPTP, and L2TP.

Sep’2002-Mar’2003 with Reliance Infocomm Ltd. as a Network Planning Engineer

Planned and implemented Optical Fiber Communication Network for Mumbai metropolitan region, allocating Digital Loop Carrier Equipment to CPEs on basis of Direct Exchange Lines & ARPU, floor wise In-Building Duct Planning using IDFs while gaining exposure to Fiber splicing.

Nov’2001-Sep’2002 with WIPRO as a Technical Supervisor

Handled issues Software/Hardware and peer-to-peer Networking of Dell Systems for U.S. based customers;

troubleshooting Operating System issues, managed installation & configuration of Desktop PC Hardware i.e. modems, video cards, IDE / CD-ROM drives, motherboards.

Jun’2001-Nov’2001 with India-On-Line Network Ltd. as a Networking Engineer

Worked at local ISP providing network support to customer’s internet browsing problems, LAN card configuration, installing proxy servers, monitoring ISP’s network traffic.

Aug’2000-May’2001 with Think Software & Services as a Software Programmer

Accountable for back-end designing in Oracle and front-end coding using Java, acquired distinction in designing an Inventory Control System for the client, R. K. Metals Pvt Ltd.

Academic Project

Title: Digital Hydraulic Servo Valve

Organization: Bhabha Atomic Research Centre

Team Size: 5 members.

Role: Modular Programming.

Description: The scope of the project was to control a piston by means of flow through a digital valve.

The focus was on interfacing the ADC MAX197 to the 80C535 micro-controller

and programming the micro-controller to receive data.

Personal Details

Hobbies: Draftsmanship, sketching, singing, playing tablā, skating,

skiing, mountain-hiking, motor-biking, horseback-riding.

Languages English, Hindi, Marathi, Spanish,

Known: Gujarati, Telugu, Punjabi, Bangla.

Contact this candidate