Restaurant General Manager & Operations Leader
Resume:
Williamina Muranaka
'Ewa Beach, HI *****
**********@*****.***
Work Experience
General Manager
Big City Diner-‘Aiea, HI
July 2023 to Present
• General Management of FOH & BOH.
• Scheduling
• Hiring/Disciplining/Terminating
• Training
• Inventory
• Ordering
• Leadership & Staff Meetings
• GM/KM Meetings
• Hosting
• Bussing
• Expediting
• Serving
• Monitoring Cash Flow & Reports
• Manage front of house actively work with staff to provide customers with a positive and pleasant experience through exceptional customer service
Scheduling, ordering, hiring, discipline, termination. Coordinating and leading monthly staff meetings, employee 1 on 1 and reviews. Investigating customer and staff complaints for resolution. Working with and beside both FOH and BOH when coverage is needed. Successful completion of Supervisor 101 courses 1-8 through HEC. Manager
Big City Diner-‘Aiea, HI
July 2022 to July 2023
Manager front of house actively work with staff to provide customers with a positive and pleasant experience through exceptional customer service
Scheduling, ordering, hiring, discipline, termination. Coordinating and leading monthly staff meetings, employee 1 on 1 and reviews. Investigating customer and staff complaints for resolution. Working with and beside both FOH and BOH when coverage is needed. Successful completion of Supervisor 101 courses 1-8 through HEC. FOH Manager
Big City Diner-Waipi'o, HI
February 2022 to June 2022
Trained in BOH and FOH as Manager
Owner
Jlp LLC-Honolulu, HI
October 2020 to February 2022
Handle all aspects of a restaurant. Closed due to excessive effects of COVID-19. Manager
G&L Holdings-Honolulu, HI
November 2018 to August 2020
Oversee all functions of restaurant to include providing customers with exceptional service, cashiering food prep and cooking. Daily deposits and change request . Manager
Pailaka Grill
November 2014 to October 2018
Cashiering, cooking, prepping, opening, closing, cleaning and overseeing all daily attributes of restaurant and staff.
Head cashier
Thd
January 2012 to May 2012
Special service associate
Thd-Pearl City, HI
July 2011 to December 2011
Oversaw all cashiers and functions of front end of store under the direct supervision of the FES SASA
Dept of education
April 2000 to March 2011
Handle problem customers and worked closely with other departments to provide customers with the best services possible.
Education
High school diploma or GED
Ged
McKinley adult exucation
Skills
• Attention to detail
• Teamwork
• Cooking
• Cash Handling
• Team motivation (leadership skill)
• Processing cash transactions
• Kitchen Experience
• Management
• Writing skills
• Computer operation
• Culinary experience
• Inventory Control
• Administrative experience
• Microsoft Access
• Task prioritization
• Empathy
• Time management
• Cleaning Experience
• Typing
• Executive administrative support
• Accounting and finance experience
• Computer skills
• Restaurant Management
• Phone communication
• QuickBooks
• Microsoft Project
• Employee relations
• POS
• Bartending
• Food Preparation
• Customer communication
• Office management
• Accounts receivable
• Human resources
• Active listening
• Budgeting
• Labor cost analysis
• Conflict management
• Host/Hostess
• Upselling
• Appointment scheduling
• Microsoft Office
• Bookkeeping
• Banquet Experience
• Accounts payable
• Filing
• Account reconciliation
• Restaurant Experience
• Food Safety
• Word processing
• Food Service
• Serving Experience
• Teaching
• Bussing
• Clerical experience
• Financial management
• Food Production
• Catering
• Math
• Microsoft Word
• Microsoft Excel
• Cashiering
• Retail Sales
• Shift Management
Certifications and Licenses
Supervisory 101
Present
Driver's License
ServSafe
Food Handler Certification
Contact this candidate