Customer Service & Call Center Professional
Resume:
Audrey Rowe
Augusta, Georgia 30909
********@*****.***
Objective
Dedicated and customer-focused professional with [number] years of experience in call service and support. Seeking to leverage strong communication skills and problem-solving abilities to enhance customer satisfaction at [Company Name].
Experience
Call Center Representative
SITEL — Augusta, Ga
June 2011– August, 2012
Handled an average of [number] calls per day, addressing customer inquiries and resolving issues effectively.
Provided accurate information regarding products and services, contributing to a [percentage]% increase in customer satisfaction ratings.
Assisted in training new staff on call protocols and customer service techniques.
Customer Service Associate
Convergent — Augusta, Ga
August 2012 – December 2014
Managed customer accounts and processed orders, ensuring timely and accurate service delivery.
Collaborated with team members to improve service processes, resulting in a [percentage]% reduction in call handling time.
Maintained detailed records of customer interactions and transactions for future reference.
Customer Service & Front Desk Experience
Smiths Family Dentistry — Augusta, GA
2024–2026
• Provided friendly, professional customer service and assisted visitors, customers, and clients with questions, requests, and general needs.
• Managed front desk responsibilities, including greeting customers, answering and directing phone calls, scheduling, and maintaining an organized reception area.
• Used computer programs and office systems to enter, update, retrieve, and maintain customer and administrative information accurately.
• Processed paperwork, appointments, records, and routine transactions while maintaining attention to detail and confidentiality.
• Resolved customer concerns professionally and efficiently using strong communication, problem-solving, and conflict-resolution skills.
• Worked effectively in a fast-paced environment while handling multiple priorities and providing consistent, courteous service.
Machine Operator
Kimberly-Clark — Beech Island, SC
November 2015 – October 2024
• Operated production machinery in a safe and efficient manner while adhering to all safety protocols.
• Followed detailed instructions from work orders and directions to complete assigned tasks correctly.
• Cleaned equipment and work areas before, during, and after shifts to maintain sanitation standards.
• Operated machinery to maintain production flow and efficiency.
• Monitored equipment for optimal performance and safety compliance.
• Conducted routine maintenance on machines to prevent breakdowns.
Skills
Excellent verbal and written communication
Strong problem-solving and critical-thinking abilities
Proficient in CRM software and call center technology
Ability to work effectively in a fast-paced environment
Strong attention to detail and organizational skills
Education
T.W. Josey, 2010
Augusta Ga
Certifications
Customer Service Certification
Call Center Management Certification — Convergent, 2013
References
Available upon request.
Contact this candidate