Work-From-Home Customer Service & Front Desk

AKILIA R. BENNETT

Pedro District, Lucea P.O., Hanover, Jamaica 876-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Customer service and front-office professional with experience in hotel guest services and call-centre support. Skilled in communicating with customers, handling enquiries, supporting check-in and check-out, maintaining accurate guest information, processing payments, and helping resolve concerns professionally. Organized, observant, empathetic, and eager to contribute these skills in an administrative, records, reception, or customer-service role.

KEY SKILLS

Customer service and public relations • Front-desk operations • Telephone and email communication • Record keeping and attention to detail • Guest enquiries and complaint resolution • Payment handling and guest accounts • Appointment/enquiry support • Teamwork and professionalism • Time management • Confidentiality and discretion

WORK EXPERIENCE

Front Desk Agent / Guest Services Representative Grand Decameron Cornwall Beach, Montego Bay, Jamaica

June 2025 – 2026

Assisted guests with arrivals, departures, check-ins, check-outs, and room assignments.

Responded to guest questions and concerns in a courteous, professional manner and helped resolve service issues.

Supported guest account updates, payment processing, and accurate handling of front-desk information.

Shared information about hotel services, tours, and packages, and supported smooth day-to-day guest operations.

Communicated with other departments to help meet guest needs and maintain service standards.

Front Desk Associate / Guest Services Grand Palladium Lady Hamilton & Spa, Hanover, Jamaica

September 2024 – April 2025

Welcomed guests and supported front-office operations in a busy hotel environment.

Assisted with check-in and check-out procedures, guest enquiries, room-related requests, and service recovery.

Handled guest information and account-related tasks carefully while maintaining a professional and friendly approach.

Worked with colleagues across departments to support guest satisfaction and efficient daily operations.

Customer Service Representative Teleperformance Jamaica

2019 – 2020

Handled customer enquiries and provided clear, courteous assistance in a call-centre environment.

Listened to customer concerns, communicated information clearly, and worked toward appropriate resolutions.

Followed service procedures and maintained a professional approach during customer interactions.

EDUCATION & TRAINING

Lee Mack Academy, Sandy Bay, Hanover Allied Health Level 2 — HEART/NSTA Trust

Practical Nursing studies/certificate completed

Knockalva Technical High School 2012 – 2016

CERTIFICATIONS

Allied Health Level 2 — HEART/NSTA Trust

Front Office / Front Desk training and certification

Customer Service Representative training and certification

Practical Nursing certificate

Grand Palladium School — Front Office training (12 weeks)

REFERENCES

Available upon request.

Contact this candidate