Transportation Service & Order Management Clerk
Resume:
Machelle Jefferson
Ludowici, GA *****
********.*********@*****.***
Authorized to work in the US for any employer
Work Experience
Transportation Service Representative Clerk
RYAM (Kellys Services)-Jesup, GA
September 2024 to Present
Coordinating and managing transportation operations to ensure efficient and timely movement of goods. Addressing inquiries, managing and providing booking updates on shipments using specialized software and communication tools. Troubleshoot problems related to booking transportation updates and ensuring smooth service delivery and customer satisfaction. Effective communication, both written and verbal for interacting with customers and team members. Identifying and resolving issues, often under pressure. The ability to multitask, prioritize tasks, and manage time effectively. Experience with SAP transportation systems, communication tools and other relevant softwares. Responsible for managing and maintaining accurate booking updates records, often within a specific industry or for a particular transportation service. Accurately inputting and updating the customer’s information, bookings details, dates, vessels, carriers and port information. Responsible for notifying the warehouses of any changes due to the bookings carrier and new booking dates. Follows out all company policies and procedures, including confidentiality and security procedures. Excellent communication and interpersonal skills. Strong attentive skills to details, multitasking and prioritizing workload effectively. The ability to identify and resolve issues related to bookings, customer inquiries, or system errors. The ability to work effectively with colleagues to ensure smooth booking operations. Order Management Coordinator (Order Allocator)
Caesarstone Technologies USA-Richmond Hill, GA
January 2021 to January 2024
• EOD- End of the day report
• DN’s report
• Daily shipment tracker of trucks loaded report
• Checking orders for credit holds
• Releasing of credit holds from AR department
• Building and allocating orders to be shipped out
• Fixing and updating orders with issues
• Updating dates on orders
• Reservation list
• Creating new orders given on daily/weekly basis
• Build load balance, supply plan and reservation line list
• Help with monthly inventory count/ 9V counts
• Help out in the warehouse when the supervisor is out and when searching for slabs for the orders that we need to ship out
• Oracle systems
• Microsoft edge
• Microsoft excel
• Microsoft office
• Microsoft word
• Microsoft teams
• What’s app
• Order Management systems
• Time management
• Multi-tasking
• Quick learner
• Organized
• Daily/ monthly reports
• Credit Holds
• Billing
• Scheduling
• BOL’s
• Shipping Coordination
Finished Goods Worker
Caesarstone-Richmond Hill, GA
September 2017 to January 2021
WORK EXPERIENCE
Finished Goods Employee Caesarstone- Richmond Hill, GA- September 2017-Present Scanning and picking slabs for outgoing clients/customer deliveries. Preparing the slab bundles for transportation in the shipping department while maintaining the quality. The ability to read, write or establish and maintain effective communication. Able to work under pressure and make considered decisions. Able to find or figure out problems or issues with the slabs labels. The ability to operate warehouse mobile terminals such as a bar scanner through the oracle system and Microsoft office word. Follows out all safety rules, operations, and written directions. Takes safety seriously and wears the appropriate PPE where ever needed. The ability to find, help and train new employees. Forklift experience but not certified.
Finished Goods (temp) Axiom Staffing- Pooler,GA- September 2017 - December 2017 The ability to operate a RF scanner on oracle or forklift in a warehouse. Able to scan or pick slabs for customer deliveries for the shipping department. The the ability, to read, write, find or figure out issues with slabs and communicate effectively. Able to work under pressure and follow out all companies rules or regulations.
• Inventory management
• Cycle counts
• 9V counts
• RF scanning
• Forklift lifting
• Order picking
• Time management
• Warehouse management
• Mult-tasking
• Organized
• Training new employees
Inventory Supervisor
WIS International-Savannah, GA
December 2016 to October 2017
Specializing in weekly or monthly inventories for various store sites or logistics warehouses. Supervises other inventory workers to make that their staying on task, getting the work done, doing the right merchandise in that specific area and in a timely or professional manner. Perform physical inventory of merchandise at various customer sites, ensuring timely, accurate, profitable, professional and courteous manner. Assures merchandise is quickly and accurately counted by correctly entering the count into the data terminals through keying or scanning. Meeting or exceeding standard productivity goals as established for each inventory performed as well as standards of performance, conduct and safety by following specific customer account instructions. Records inventory count on provided section tag by reviewing information collected in the data terminal. Supervising experience. Accurately inputting employees time for payroll.
• Time Management
• Payroll
• Supervising
• Multi-tasking
• Quick learner
• Training new employees
• Inventory management
• Order Management
• Organized
• Money management
• Merchandise counts
• Inventory management
• Scheduling
Unit Clerk/ Cash Office
Sodexo-Savannah, GA
July 2016 to December 2016
Complete daily sales sheets, cashier check averages, cash sheets, enter in account invoices, check/verify account deposits, change orders,accounts payable, accounts receivable, data entry, reconcile tills and cashiering when needed.
• Quick learner
• Money management
• Order Management
• Daily/ monthly reports
• Multi-tasking
• Organized
• Time management
• Accounts payable
• Accounts receivable
• Deposits
• Reconciliation
• Billing
Stockroom Clerk Supervisor/ Office Clerk/Cashier
Sodexo-Fort Stewart, GA
January 2009 to June 2016
Responsibilities
Providing excellent customer service, purchasing, ordering, inventory, stocking, putting away truck deliveries, keeps track of weekly food budgets, invoices and paperwork. Computer access, maintains par levels, helps with training other employees when needed, typing, filing, faxing or making copies, clerical duties, administrative support assisting, data entry, maintains & holds down my own department by myself, documents and fills out paperwork. Inventory specialist on the logistics side for the nutrition care department and food service. Maintaining and updating work schedules as well as helping with inputting payroll.
• Time management
• Payroll
• Multi-tasking
• Daily/ monthly reports
• Organized
• Quick learner
• Supervising
• New employee onboarding
• W-4
• I-9 verification
• Direct deposit
• Background checks
• Drug tests
• Order Management systems
• Training new employees
• Money management
• Inventory management
• Shipping
• Receiving
• Warehouse management systems
• Hospital systems
• Scheduling
• Billing
Cashier
Blackstone-Fort Stewart, GA
October 2008 to January 2009
Responsibilities
Provides excellent quality of customer service, money handling, stocks items when needed, makes parfaits & sandwiches, wipes down tables, greets & assists customers, trains new employees when needed, follows out all if the company's rules, procedures, and regulations.
• Reconciliation
• Money management
• Time management
• Assisting others
• Food service
• Mult-tasking
• Quick learner
• Training new employee’s
• Handled cash and credit transactions
• Counted cash drawers
• Stocked merchandise
• Welcomed customers and guests of military/civilians Education
Human Resources Specialist in Human Resources
Savannah Technical College-Hinesville, GA
January 2013 to May 2017
STILL STUDYING in BUSINESS MANAGEMENT
SAVANNAH TECHNICAL COLLEGE-Hinesville, GA
2008 to 2017
Diploma with honors in Regular studies
Hickory High School-Chesapeake, VA
1999 to 2003
Skills
• Bookkeeping
• Inventory Control
• Time management
• Payroll
• Direct deposit
• Order Fulfillment
• Attentive to detail
• Money Handling
• SAP
• Recruiting
• Billing
• Typing
• Background checks
• Order Picking Experience
• Oracle
• Quality assurance
• Event Planning
• Supervising Experience
• Order Entry
• Ordering
• ERP Systems
• Office Management
• I-9 verification
• Customer service
• RF Scanner
• Order fulfillment
• Load balancing
• Microsoft Excel
• Clerical experience
• Load Balancing
• Performance Management
• Organizational skills
• W-2
• Order Management System
• Drug tests/covid tests
• Human Resources
• Order management system
• Very organized
• Unit Clerical/ Administrative Assisting
• Purchasing
• Leadership
• Warehouse Supervisor Experience
• Microsoft word, Microsoft outlook, Microsoft excel, Microsoft power point, Microsoft office, word processor, spreadsheets,customer service, team spirit,computer skills,stocking skills, time management, inventory skills, food service skills, ordering skills, communication skills, budgeting skills, clerical skills and money handling.
• Warehouse management system
• Shipping Coordinating
• Logistics
• Human Resources Management
• BOL’s
• Order entry
• Onboarding
• Management
• Accounts Receivable
• Accounts Payable
• Negotiation
• Daily/ Monthly Reports
Awards
Sodexo
Accomplishments
Sodexo Employee Of The Quarter 2011
Sodexo Employee Of The Year 2012
Sodexo Team Spirit 2012
Meddac FRG Certificate Of Appreciation 5/14/12
Department Of The Army Certificate Of Appreciation 12/18/12 Us Army Medical Department Activity Certificate Of Achievement 4/23/13 Sodexo Five Year Anniversary Of Employment Award 1/18/14 Certificate Of Appreciation For Thanksgiving Celebration Meal 2015 Certificate Of Appreciation For Christmas Celebration Meal 2015 Sodexo Spirit Of Progress Award 2015
Spirit Of Sodexo Award May 2016
Certificate Of Appreciation October 2019 (Caesarstone) Certificate Of Appreciation April 2021 (Caesarstone) Certificate Of Employee Appreciation September 2021 (Caesarstone) Certificate Of Appreciation April 2022 (Caesarstone) 2022 Quarter 3 Logistics Department Star October 2022 (Caesarstone) Certificate Of Appreciation April 2023 (Caesarstone) Certifications and Licenses
Human Resource Specialist
October 2017 to Present
Driver's License
CPR Certification
September 2023 to September 2025
Additional Information
Have over 25 years of customer service experience, food service experience, and clerical experience as well as supervisor experience. Forklift experience but no certified. There's nothing that I can't do, always willing to learn new things and to get the job done with no hesitation. Love working around people and get along with everybody. Interested in starting a new career. I’m very dependable, reliable, organized, pay attention to details, critical thinking and strong communication skills. References:
Professional:
Limus Joshua 912-***-****
Brandon Brown 478-***-****
Personal:
Deborah Reid 757-***-****
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