Technical Support & Customer Service SME
Resume:
EMPLOYMENT HISTORY
NOV **** - PRESENT
Subject Matter Expert, IntouchCX, Altamonte, FL
Fostered professional growth through team mentoring Ensured strict compliance during audit participation Effectively collaborated to meet customer needs
Proposed corrective actions for process improvement NOV 2021 - NOV 2022
Customer Service Representative, IntouchCX, Altamonte, FL Spearheaded customer service via multiple platforms Improved customer database accuracy
Boosted customer engagement through strategic product promotion FEB 2014 - JAN 2015
Account Manager, TVR Communications, NY, NY
Led customer account management with a team-focused strategy Resolved equipment issues efficiently
Maintained office inventory through innovative supply management JUL 2005 - JAN 2014
Customer Service Representative, TVR Communications, NY, NY Consistently delivered superior customer service
Resolved patient grievances promptly and professionally Diagnosed and fixed diverse equipment issues, minimizing disruption Provided technical support for laptops/desktops, improving system performance EDUCATION
2017 - 2019
Associates of Science in Computer Information Systems, Florida Institute of Technology, Melbourne, FL SKILLS
Data Entry Project and time management
Technical troubleshooting Team Collaboration
Critical Thinking Quality Assurance
107 Weymouth Dr, Davenport FL, 33897
********@*****.***
ETIEN CRUZ
TECHNICAL SUPPORT ASSOCIATE
PROFESSIONAL SUMMARY
Detail-oriented Technical Support Associate with over 19 years of experience, excelling in high-pressure environments requiring meticulous attention to detail and robust problem-solving skills. Proven expertise in Microsoft Office Suite, data entry, and project management, complemented by a strong commitment to enhancing customer service outcomes. Demonstrates leadership in mentoring teams and optimizing customer interactions to drive satisfaction and compliance.
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