Customer Service Frontend Team Lead

Alberta Cunningham

objective

To find a position within the Customer Services Field

Experience

**/****-******* ******* *********** Virginia Beach, VA

Frontend Team Lead

Supervises front-end operations, manages cashiers and customer service desks, coordinates staff breaks.

Handles escalated customer complaints, and ensures fast, accurate checkout lanes while driving safety, compliance, and team training.

Directed daily operations for a large team of cashiers, customer service desk associates, and self-checkout attendants.

Workflow Management: Monitored real-time customer traffic and register alerts via store mobile apps to adjust lane coverage and coordinate staff breaks.

Customer Resolution: Addressed and resolved complex or escalated customer service issues, returns, and complaints with speed and empathy.

Staff Development: Conducted daily team huddles, trained new hires, provided continuous coaching on scanning accuracy and service standards, and tracked performance metrics.

Financial & Compliance Oversight: Handled register audits, cash office duties, safe balancing, and adherence to safety and asset protection guidelines.

02/2022-05/2025 Trade Fair Queens, NY

Frontend Manager

Enters purchases into the register to calculate total purchase price.

Accepts cash, checks, or bank cards for payment; completes check and bankcard transactions according to established procedure.

Count money, gives change and issues receipt for funds received.

Calculates discounts or references; requests customer identification for certain discounts and receipts as required.

Maintains sufficient amounts of change in cash drawer.

Balances cash drawer and receipts; documents discrepancies.

Trains new cashiers.

Assist customers in locating specific items.

Keep register area neat and stocked with necessary supplies.

Assists in other areas of store, such as filing, taking messages, clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.

07/06-08/2020 Fairway Market Brooklyn, NY

Customer Service Representative/Cashier/Office Clerk/Front End Manager/Book keeper

Enters purchases into register to calculate total purchase price.

Accepts cash, checks, or bank cards for payment; completes check and bankcard transactions according to established procedure.

Count money, gives change and issues receipt for funds received.

Calculates discounts or references; requests customer identification for certain discounts and receipts as required.

Maintains sufficient amounts of change in cash drawer.

Balances cash drawer and receipts; documents discrepancies.

Trains new cashiers.

Assist customers in locating specific items.

Keep register area neat and stocked with necessary supplies.

Assists in other areas of store, such as filing, taking messages, clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.

01/06-06/06 Kingtele Services Brooklyn, NY

Telephone Representative

Answer phones and respond to customer requests.

Provide customers with product and service information.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquires not immediately resolved.

Complete call logs and reports.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties as assigned.

06/02-01/06 Western Beef Brooklyn, NY

Customer Service Representative

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Education

9/99-6/03 Brooklyn Comprehensive High School Brooklyn, NY

Obtained High School Diploma

Refrences

Furnished upon request

*******.**************@*****.***

5644 Magnolia Run Cir, Virginia Beach Va, 23464• 347-***-****

Contact this candidate