Operations & Facility Management Professional

HARIPRASAD B

Operations & Facility Management Professional

Phone: +91-964******* Email: **********.****@*****.*** Location: Hyderabad, India

Professional Summary

Operations Management professional with 9+ years of experience across coworking spaces, hospitality, facility management, and startup ecosystems. Proven expertise in P&L management, vendor management, customer experience, facility operations, compliance, team leadership, and process optimization. Successfully managed multi-site operations, revenue portfolios exceeding 1 Cr/month, and cross-functional teams while driving operational efficiency and stakeholder satisfaction. Professional Experience

Operations Manager JV Ventures

Jan 2025 – Present

Led end-to-end operations and property management across multiple medical and commercial centers.

Developed Annual Operating Plans (AOPs), tracked budgets, and improved operational efficiency.

Managed vendor ecosystem including housekeeping, security, engineering, AMC, and maintenance partners.

Implemented SOPs across centers to improve compliance, service consistency, and operational efficiency.

Coordinated statutory compliance with GHMC, Fire, Labour, and Electrical authorities.

Collaborated with leasing and marketing teams to improve occupancy and tenant satisfaction.

Operations Manager DevX

Jun 2023 – Dec 2024

Managed P&L operations for 2 coworking centers generating monthly revenue of 1.2 Cr.

Oversaw customer, partner, and business stakeholder management while ensuring smooth center operations.

Led community engagement activities including networking events, workshops, and member programs.

Managed vendor operations, escalations, and service delivery standards.

Coached and mentored teams to improve operational performance and customer experience.

Cluster Manager Stanza Living

Apr 2019 – Jun 2023

Managed operational performance across residential clusters and supervised property management teams.

Implemented KPI tracking and performance management systems to improve operational efficiency.

Ensured quality standards, compliance, and customer satisfaction across all properties.

Handled customer escalations and ensured timely issue resolution.

Collaborated with sales, finance, and marketing teams to support business growth. Hotel Manager OYO Hotels

May 2018 – Apr 2019

Managed end-to-end hotel operations and P&L for a revenue portfolio of 25 Lakhs/month.

Improved occupancy and customer engagement through strategic pricing and promotional activities.

Led vendor sourcing, negotiations, and operational cost management.

Managed staffing, team performance, and customer service operations. Guest Relation Executive Taj Group of Hotels

May 2016 – May 2018

Handled guest relations, customer engagement, and complaint resolution.

Managed room inspections and coordinated smooth check-in/check-out operations.

Ensured high standards of customer satisfaction and hospitality services. Education

MBA/PGDM – Holy Mother PG College, Osmania University, Hyderabad (2018)

BHM – Leo Academy, Osmania University, Hyderabad (2016)

Intermediate – Vidwan Junior College (2013)

SSC – Vivekananda High School (2011)

Languages

English Hindi Telugu

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