Logistics & Administrative Coordinator
Resume:
Samantha Emanuel
Administrative/Logistics Management
Detroit, MI 48207
**************@*****.***
Professional Summary
Administrative Assistant
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Logistics Coordinator
Ryder System Inc.-Novi, MI
July 2019 to Present
• Track and trace freight from start to finish
• Report delays and communicate status with carriers and customers
• Use of multiple logistic management systems/tools
• Strong phone/email communication
Customer Service Representative
MedImpact-Belleville, MI
September 2019 to June 2021
• High volume inbound call center
• Explaining pharmacy benefits
• Prior Authorizations
Admin Intermediate
Michigan Medicine-Ann Arbor, MI
March 2016 to September 2019
University of Michigan Hospital System Department of Neurosurgery 1. Administrative support for 5 faculty members
2. Scheduling/coordinating clinic appointments
3. Calendar management for supported faculty
4. Facilitate meetings/coordinate schedules
5. Daily fax, phone and email correspondence
Admin Assistant
Michigan Medicine-Ann Arbor, MI
May 2015 to March 2016
University of Michigan Hospital System Pediatric Multi-Specialty Clinic 1. Check-In/check-out for front desk
2. Daily patient interaction/service
3. Appointment scheduling/coordination
Front Desk Clerk
Manpower-Ann Arbor, MI
December 2014 to May 2015
University of Michigan Hospital System
1. Front desk clerk for ENT outpatient clinic (12-201*-**-****) 2. Front desk clerk for Pediatric Multi-Specialty outpatient Clinic (01-2015- 05-2015) 3. Check-In/Check-Out of patients for appointments 4. Scheduling
5. Payment collection
Customer Service Representative/Call Center
Destination Rewards-Plymouth, MI
August 2014 to November 2014
Responsibilities
Answer inbound calls for rewards programs
Skills Used
Typing, talking, answering emails, processing orders, booking reservations, unlocking accounts Customer Service Representative
Wright & Filippis-Rochester Hills, MI
May 2014 to July 2014
Responsibilities
Answer inbound calls for patients reordering CPAP supplies, order processing, data entry, filing, fax Skills Used
Data entry, customer service, order processing, typing Customer Service Representative
Dialogue Marketing-Troy, MI
October 2011 to May 2013
High call volume, inbound customer service
Billing, Sales, technical support, retention
Education
General Studies
Oakland Community College
2007 to 2009
Psychology
Waye State University
2005 to 2007
Diploma
Avondale High School
2004 to 2005
High school diploma or GED
Skills
Email support Professional email communication Tracking and tracing Appointment scheduling Microsoft Office Schedule management Research Operations management GPS Salesforce Client relationship development Leadership Medical terminology Freight Experience Data reporting Proofreading Data Entry Personal Assistant Experience Customer inquiry handling Windows Phone call management Medicare Outbound calling Telemarketing Product management Appeals Logistics Multitasking Typing Customer relationship building Dispatching Meeting Facilitation Time management Computer operation Clinic experience Administrative Assistant LMS Sales Insurance Verification Phone communication Analysis skills HIPAA Sales data tracking Calendar management Executive administrative support Transportation management systems Hospital Presentation Skills Supervising experience Electronic health records (EHR) management Microsoft Outlook Front Desk Attention to detail Sales administration Math Writing skills Front Office Customer service Presentation software Public health Call Center Vendor management Microsoft Word Ethernet Maintenance task scheduling Working with people with disabilities
Certifications and Licenses
Driver's License
Additional Information
Key Skills
9+ years of customer service 6+ years retail/sales experience 3+ years call center experience 2 years retail management experience
Multi-tasking Problem solving Written and Oral Communication Proficient in all Microsoft Office Programs
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