Customer Service Representative (Remote)

Keshawna Neal Morgan

Lancaster, TX ***** 945-***-**** ***********.****@*****.***

PROFESSIONAL SUMMARY

Dependable customer service professional and full-time college student with experience supporting customers in fast-paced retail environments. Skilled in customer communication, transaction processing, problem solving, data entry, organization, and following company procedures. Comfortable learning computer systems and handling multiple tasks while maintaining accuracy and a professional attitude. Seeking a remote Customer Service Representative position where strong communication and customer-focused skills can be used. CORE SKILLS

• Customer Service • Customer Communication

• Problem Solving • Data Entry

• Computer Skills • POS Systems

• Cash & Electronic Payments • Attention to Detail

• Organization & Time Management • Inventory Management

• Microsoft Word • Teamwork

PROFESSIONAL EXPERIENCE

Walmart — Cashier / Customer Service

Lancaster, TX May 2025 – December 2025

• Provided fast, friendly customer service in a high-volume retail environment.

• Operated POS systems and accurately processed cash and electronic payments.

• Answered customer questions, addressed concerns, and maintained a professional attitude.

• Followed safety, loss-prevention, and company procedures while completing daily responsibilities. Rainbow Shops — Sales Floor Associate

Lancaster, TX August 2024 – October 2024

• Assisted customers, answered product questions, and maintained organized merchandise displays.

• Processed customer transactions and worked efficiently during busy periods.

• Restocked inventory and supported fitting-room and sales-floor operations. TOPS Products — Warehouse Associate

DeSoto, TX May 2024 – August 2024

• Received, scanned, sorted, and loaded products while maintaining accuracy and safety.

• Organized inventory and supported efficient daily warehouse operations.

• Met productivity expectations while working collaboratively with team members. GS Logistics — Temp Packer

Lancaster, TX August 2023 – December 2023

• Scanned, sorted, packed, and prepared packages for shipment.

• Maintained organization and accuracy in a fast-paced work environment.

• Followed workplace safety procedures and met daily productivity goals. EDUCATION

Cedar Valley College

Criminal Justice Current Full-Time Student

Life School Oak Cliff

High School Diploma 2022 Business Management Program

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