Administrative Payroll & Customer Service Specialist

MARIA SANTA CRUZ

****************@******.*** 602-***-**** Phoenix, AZ 85040

Summary of Qualifications

Expert in customer service and administrative support, ensuring adherence to rules and policies. Proficient in prioritizing tasks, managing workflow processes, and overseeing program and project management. Experienced in payroll and business office functions, delivering efficient operational support.

Software Applications

●Microsoft Office with an emphasis in Word and Excel.

●PDF X-Change Editor

●Epicor

●Aztecs

●HEA Plus

Professional Experience

Pull n Save Glendale

Lead Sales Cashier

08/2025 - 03/2026

State of Arizona Department of Corrections Rehabilitation & Reentry

Payroll Clerk – Arizona Correctional Industries

04/2024 - 07/2025

●Create and maintain a clean inviting environment prior to opening the store lobby.

●Process transactions accurately handling cash, credit or debt.

●Maintained a balanced register.

●Inspect all bags and tool boxes according to company policy.

●Ensure all proper documentation is accurate and true for all vehicle purchases.

●Assess the quality of vehicles that meet company standards and needs.

●Resolve partner, customer and complex payroll/billing issues.

●Reconcile customer invoice/billing discrepancies.

●Researches and resolves accounting and invoice issues with customers and staff.

●Confer with the Controller, CFO and other department management.

●Process inmate payroll for labor contract partners.

●Post accounting transactions using Epicor.

●Maintain accounting and bookkeeping records, filling systems and enter data into computer systems, process transactions and update accounts.

●Create labor partner invoices.

●Review and process incoming partner and complex information for accounts payables, accounts receivables and payroll related to labor partner contracts.

●Review and edit various reports.

●Review, compare, and reconcile payroll entries and reports.

●Skilled in accounts reconciliation (AR, AP and payroll).

●Review and recommend process improvements to labor partner payroll and billing processes.

●Prepare and perform payroll corrections and adjustments for inmate labor payroll and labor partner invoices.

●Report any unusual occurrences or variances to CFO and upper management.

●Prepare timecard calculations, maintain payroll workbooks using Excel.

Circle K Corporation

Customer Service Representative

10/2020 - 07/2021

●Operate and manage the cash register.

●Prepare and submit cash deposits.

●Document and report any discrepancies while conducting lottery and tobacco audits.

●Maintained a clean and inviting environment.

●Conducted product inventory to maintain a fully stocked sales floor.

State of Arizona, Department of Economic Security

Program Eligibility Interviewer II

08/2018 - 02/2019

●Conducted eligibility interviews for state assistance programs: Nutrition Assistance, Social Security Disability Assistance, Medicaid, Medicare and Cash Assistance in a call center environment.

●Performed verification of housing and utility expenses, vital records, education enrollment, income, employment, and criminal history for all household applicants.

●Proficient in use of Aztecs and HEA Plus (DES applicant portal).

●Responsible for accurately entering detailed case notes.

●Obtained 98% accuracy rating on personal caseload.

●Performed accuracy audits for other eligibility interviewers.

Education

South Mountain Community College

Associates of Arts

05/2012

GPA: 4.0

#HRJ#33a890d8-ab76-4ece-bf2e-3963a0922ea0#

Contact this candidate