Human Resources and Customer Billing Support
Resume:
KENYON LIGONS
Batesburg, SC 803-***-**** ***************@*****.***
PROFESSIONAL SUMMARY
Organized and people-focused professional with a Bachelor of Science in Management and a Minor in Human Resource Management, with experience supporting employees, customers, field operations, administrative processes, onboarding activities, data management, and internal communications. Skilled in managing multiple priorities, maintaining accurate records, communicating with diverse individuals, resolving issues, and supporting business operations in fast-paced environments. Experienced in onboarding and offboarding support, monitoring requests and communications, reviewing information for accuracy, maintaining confidential records, and using computer-based systems to manage data. Strong relationship-building, written and verbal communication, organizational, and problem-solving skills with a strong interest in recruiting, talent acquisition, employee engagement, and human resources.
CORE QUALIFICATIONS
Human Resources Support
Employee Onboarding & Offboarding
Talent Acquisition Support
Candidate & Customer Communication
Relationship Building
Administrative Coordination
Interview & Meeting Coordination
Data Entry & Data Management
Records & Documentation
Applicant & Employee Information
Process & Procedure Compliance
Report Review & Data Analysis
Written & Verbal Communication
Customer Service
Problem Solving & Conflict Resolution
Microsoft Office Suite
Organization & Time Management
Confidential Information Handling
Independent Judgment
Cross-Functional Collaboration
PROFESSIONAL EXPERIENCE
SOUTHEASTERN FREIGHT LINES (SEFL) — Lexington, SC
Customer Biller — Temporary August 2026
Review and process Bills of Lading and related information with a strong emphasis on accuracy, completeness, and timely processing.
Verify customer, shipment, address, and billing information and enter data accurately into company systems.
Review information for inconsistencies and discrepancies and determine appropriate action to resolve issues.
Maintain organized and accurate records and documentation while meeting established productivity and quality expectations.
Manage multiple assignments and priorities in a fast-paced, metrics-driven environment.
Communicate professionally when clarification or additional information is needed to complete assignments.
Follow established company procedures and standardized processes to ensure consistency and accuracy.
Demonstrate strong attention to detail, organization, accountability, and independent judgment.
Work effectively with computer-based systems and large amounts of information while maintaining accuracy.
DUKE ENERGY — Charlotte, NC
Work Management Specialist II April 2025 – March 2026
Provided administrative, analytical, and operational support for delivery operations while managing multiple priorities and deadlines.
Supported onboarding and offboarding activities for field technicians, ensuring required information and processes were completed accurately.
Communicated with employees, technicians, customers, and internal teams to answer questions, resolve issues, and provide appropriate support.
Monitored email communications, customer complaints, and technician support requests and identified matters requiring follow-up or resolution.
Processed and managed work requests while ensuring information was complete, accurate, and properly documented.
Maintained accurate employee-related and operational records in company systems.
Reviewed timesheets and other information for accuracy and ensured data was properly entered into company systems.
Audited completed work and reviewed information to identify discrepancies and ensure established requirements were met.
Used independent judgment to prioritize assignments, research issues, and determine appropriate next steps.
Worked collaboratively with multiple departments and stakeholders to support operational needs.
Demonstrated professionalism and strong communication skills when working with individuals at different levels of the organization.
Managed confidential and business-sensitive information with professionalism and discretion.
Consistently delivered accurate and timely work in a performance-driven environment.
RESIDENCE INN MARRIOTT — Irmo, SC
Front Desk Associate December 2024 – March 2025
Provided professional, high-touch customer service while building positive relationships with guests and responding to questions and concerns.
Managed incoming calls, emails, correspondence, and other communications and directed information to the appropriate department.
Maintained accurate guest records, reservations, files, and administrative documentation.
Processed customer information and transactions while maintaining accuracy and attention to detail.
Coordinated multiple responsibilities and priorities in a fast-paced customer-facing environment.
Communicated professionally with individuals from diverse backgrounds and handled customer concerns with patience and sound judgment.
Followed established procedures and company standards for daily operations.
Maintained an organized work environment and ensured information and documentation were readily available.
Demonstrated strong interpersonal, organizational, and communication skills while representing the company professionally.
B&L LEISURE CENTER
Front Desk Associate May 2024 – October 2024
Provided customer service and developed positive relationships with clients and visitors.
Answered incoming calls, responded to questions, redirected calls, and accurately recorded messages.
Monitored, organized, and forwarded emails and other communications to appropriate personnel.
Maintained accurate records, files, customer information, and administrative documentation.
Managed multiple customer requests and administrative responsibilities while maintaining professionalism.
Followed established procedures and maintained accurate information in company records.
Supported daily operations by ensuring forms, supplies, and documentation were organized and available.
Demonstrated reliability, communication skills, organization, and attention to detail in a customer-focused environment.
EDUCATION
CLEMSON UNIVERSITY
Bachelor of Science in Management
Minor: Human Resource Management
Graduated August 2024
RIDGE SPRING-MONETTA HIGH SCHOOL
High School Diploma
Graduated June 2020
TECHNICAL & PROFESSIONAL SKILLS
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Computerized Data Entry
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