Cash Application & Operations Specialist

EDWARD W. MILLER, JR.

St. Louis, MO 314-***-**** **********@*****.***

OPERATIONAL MANAGEMENT PROFESSIONAL

Highly detail-oriented and results-driven individual with a strong work ethic and exceptional interpersonal skills. Proficient in various computer applications, particularly Microsoft Word, and adept at leveraging technology to optimize operational processes. Well-versed in all aspects of operational management, ensuring efficiency, accuracy, and compliance. Committed to delivering high-quality work with precision, consistently exceeding expectations. Seeking to utilize my expertise in operational management to contribute to the success of a dynamic organization.

Core Competencies: Operational Efficiency, Process Optimization, Customer Service Excellence, Team Leadership, Cross-Functional Collaboration, Technology Integration, Compliance Management, Quality Assurance, Crisis Management, Communication Skills, Problem-Solving, Data Analysis, Microsoft Word

PROFESSIONAL EXPERIENCE

US BANK, St. Louis, MO 2005–Present

Account Processor

Responsible for sorting and delivering mail in a timely manner, including courier, FedEx, and UPS deliveries. Ensured compliance and maintained up-to-date document and check storage rooms. Collaborated with colleagues to perform dual control duties effectively. Managed busy mail days, handling between 44 to over 200 trays of mail with a team of approximately 50 employees.

Implemented a system for check and document removal, including taking recycle bins to the shredders, reducing the need for manager or supervisor assistance.

Initiated regular check and document bin maintenance, emphasizing its importance to management.

Proactively prepared for specific customer needs, enhancing their experience upon arrival.

USA TODAY, Olivette, MO 2002–2005

Returns Counter

Verified physical returns of newspapers and cross-checked carrier reports. Assisted with newspaper volume management for hotels. Maintained a cooperative work environment and demonstrated extensive knowledge of the newspaper industry.

Demonstrated a strong work ethic by consistently assisting colleagues with placing hotel orders.

Researched customer complaints, identifying responsible carriers and managers to resolve issues promptly.

JS EXPRESS, St. Louis, MO 2002–2002

Courier

Independently managed pickup and delivery tasks within designated timeframes. Utilized communication channels, including phones and dispatchers, to ensure efficient operations.

Successfully completed assigned daily routes and volunteered for additional pickups and deliveries.

Demonstrated resourcefulness in navigating without GPS, relying on street directories and proactive communication with pickup and delivery locations.

EDUCATION

Bachelor of Arts in Liberal Arts

Northwest Missouri State University, Maryville, MO

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