Technical Operations & Project Delivery Manager

Hitesh Bajpai

Operations Manager Technical Project Management Software Delivery

Lucknow, Uttar Pradesh, India +91-919******* ***************@*****.*** LinkedIn: linkedin.com/in/hiteshbajpai776 PROFESSIONAL SUMMARY

Technical project and operations leader with 12+ years of experience spanning custom software delivery, Agile execution, tech- nical support, and infrastructure operations. Led end-to-end projects from requirements and estimation through sprint delivery, QA, release, and production support across distributed teams. Experienced with PHP, Node.js, React, mobile applications, APIs, microservices, CI/CD, cloud platforms, and JIRA, translating business needs into scalable technical solutions while managing scope, risk, budget, dependencies, and stakeholder expectations. CORE COMPETENCIES

Technical Project Management, End-to-End Software Delivery, Agile Scrum & Kanban, Sprint Planning & Backlog Management, Requirements & System Specifications, Architecture Governance, Risk & Dependency Management, Budget & Schedule Control, Stakeholder & Client Management, Cross-Functional Team Leadership, Release Management, Quality & Security Governance, Vendor Management, Continuous Improvement.

WORK EXPERIENCE

Accenture Solutions Private Limited, Gurugram Jan 2023 – Aug 2025 Associate Operations Manager

• Directed multiple custom web and mobile software initiatives from discovery through production release, managing project plans, roadmaps, sprint schedules, scope, budgets, dependencies, and delivery risks across distributed engineering teams.

• Facilitated Scrum and Kanban ceremonies including sprint planning, daily stand-ups, backlog grooming, reviews, and retro- spectives; improved milestone predictability while reducing SLA breach rate from 10% to under 2%.

• Partnered with Product Owners, UI/UX, QA, DevOps, and developers working in PHP, Node.js, React, React Native, Flut- ter, iOS, and Android to convert business requirements into technical specifications and prioritized delivery backlogs.

• Governed architecture and release readiness for API-driven and microservices solutions, reviewing scalability, security, code- quality gates, CI/CD controls, database impacts, and cloud deployment patterns across AWS, Azure, and GCP.

• Led executive reviews with 6 senior client stakeholders, using JIRA and Power BI dashboards to report progress, risks, miti- gation actions, budget health, and delivery KPIs across 4 accounts. AgreeYa Solutions, Noida Jan 2022 – Jan 2023

Lead Engineer

• Served as technical lead for application enhancement and support workstreams, coordinating developers, QA, and client teams across Node.js, React, PHP, REST APIs, SQL, and mobile integrations from estimation through deployment.

• Managed sprint commitments, defects, change requests, technical dependencies, and production readiness in JIRA and Trello, reducing average resolution time by 35% and improving team productivity by 20%.

• Guided root-cause analysis, API and database troubleshooting, secure coding remediation, and release planning for 180+ com- plex escalations annually, reducing recurrence by 22%. Teleperformance, Gurugram Jun 2018 – Jan 2022

Technical Support Engineer

• Coordinated technical implementation and integration activities for 100+ enterprise clients, translating business requirements into configuration, API, data-feed, and web-application changes with development and product teams.

• Managed defect triage, release validation, and client communications for 2,000+ issues annually, maintaining 92% first- contact resolution while exceeding SLA targets by 15%. HCL Technologies, Noida May 2015 – May 2018

Oracle DBA

• Supported database design and release activities for enterprise applications, performing SQL optimization, schema changes, backup/recovery automation, and deployment coordination across development, test, and production environments.

• Implemented high availability and disaster recovery processes for 25+ databases; automated RMAN workflows to improve backup and recovery efficiency by 40%.

• Partnered with application teams on data models, release sequencing, performance tuning, and production cutovers, reducing deployment risk for database-backed web services and enterprise applications. HCL Technologies, Noida Nov 2013 – Apr 2015

Data Center Operations Technician

• Monitored application and infrastructure platforms using BPPM and coordinated incident/change execution across servers, networks, virtual machines, and databases, sustaining 99.98% uptime.

• Managed 2,400+ incidents monthly through BMC Remedy ITSM, aligning operations, engineering, and vendor teams to restore services within SLA.

Wipro, New Delhi Jun 2013 – Nov 2013

Technical Support Associate

• Resolved 500+ cloud and web support tickets while maintaining 90% CSAT, documenting defects and escalating reproducible application issues to engineering teams.

TECHNICAL SKILLS

• Software Development & Architecture: PHP, Node.js, React, JavaScript, React Native, Flutter, iOS/Android Delivery, REST APIs, Microservices, System Design, Secure Coding, Scalability, Code Review

• Agile & Project Delivery: Scrum, Kanban, JIRA, Trello, Sprint Planning, Backlog Grooming, Roadmaps, Estimation, RAID Management, Release Management, Distributed/Offshore Team Delivery

• DevOps & Cloud: CI/CD Pipelines, Git-Based Release Workflows, AWS, Microsoft Azure, Google Cloud Platform (GCP), Deployment Automation, Production Readiness, Monitoring

• Data, Automation & Operations: Oracle, MySQL, SQL Optimization, Oracle PL/SQL, Python Automation, Shell Scripting, ServiceNow, BMC Remedy ITSM, Power BI, Excel Dashboards EDUCATION

Bachelor of Technology (BTech), Computer Science Engineering, Uttar Pradesh Technical University, Lucknow, Uttar Pradesh, India

CERTIFICATIONS

• McKinsey Forward Program – McKinsey & Company

• Java 2 Platform, Enterprise Edition (J2EE) with Struts Framework – Hewlett-Packard (HP)

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