Guest Services and Event Support Specialist

Michele Hunter

Denver, CO ***** +1-908-***-**** **************@*****.***

Professional summary

Dedicated customer service and event services professional with 15+ years of experience enhancing guest experiences and managing high-profile accounts. Proven track record in driving customer retention and satisfaction through exceptional service delivery. Successfully founded and operated a boutique pet services business, demonstrating entrepreneurial skills and a commitment to quality. Skilled in event management, sales support, and team leadership, consistently exceeding performance targets.

Work experience

Member and Visitor Services

Denver Botanic Gardens Denver, CO

April 2026 to Present

Seasonal position; membership sales, address and resolve issues, point of sale and back up ambassador role. Guest Experience Specialist

Rocky Mountaineer Denver, CO

August 2024 to Present

• Efficiently checked-in guests, accurately processing hotel ticketing and maintaining guest records

• Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner

• Assisted with concierge services such as providing directions, recommendations for local attractions, and arranging transportation

• Maintained knowledge of hotel amenities, services, policies, and local area information to effectively assist guests Guest Services and Event Services

Colorado Convention Center Denver, CO

April 2024 to Present

• Customer Services for Colorado Convention Center

• Responded promptly and professionally to guest inquiries, concerns, and complaints

• Assisted in training new guest relations representatives on service standards and procedures Guest Services

Colorado Rockies Baseball Club Denver, CO

February 2023 to Present

• Developed and implemented standard operating procedures for The Toyota Clubhouse, improving efficiency and consistency

• Lead for the VIP Clubhouse

Owner and Founder

The Walking Dog LLC Yardley, PA

January 2012 to December 2022

Started and ran a boutique pet services business in the Yardley, PA area. National Accounts Representative

T-Mobile Denver, CO

January 2002 to December 2003

Responsible for sales and order integrity support for T-Mobile National Accounts Team Western Region.

• Created operating procedures and business practices that increased office efficiency.

• Provided day-to-day sales support for Motorola, the largest account in the region. Wireless Account Consultant

Qwest Wireless Denver, CO

January 1999 to December 2001

Account managed and trained Qwest Wireless’ large business customers. Provided sales support, analysis and database management for the Major Accounts sales team.

• Managed, trained and restructured billing for largest Government account, producing over 300 add-on sales.

• Top sales performing Wireless Account Consultant 3Q00, 4Q00, 1Q01 and 2Q01. Major Account Representative

Nextel Communications Denver, CO

January 1997 to December 1999

Responsible for post-sales account management for 100+ Major, Corporate and Government Accounts, including training, upsells, and add-on sales. Provided database management and sales support to Major Account Executives.

• Exceeded sales quota by 250% monthly while supporting three Major Account Executives.

• Created position to provide service solutions and training to account base, leading to a 35% increase in revenue. Customer Account Representative

Nextel Communications Denver, CO

January 1996 to December 1999

Responsible for training new customer base and providing customer escalation support for sales representatives.

• Developed training program for customer base that led to increased customer retention and revenue

• Provided presentations and product demonstration support for potential customers Customer Service Manager

All Call Inc. Denver, CO

January 1994 to December 1996

Ran order management for Nextel’s sole distributor in the West, including quality control, unit level programming, customer account management and troubleshooting

• Ramped accessory sales from less than 10% of revenue to over 30% of revenue in six months

• Led account management for Nextel, including weekly meetings with Nextel’s custom service leadership Education

Business (Associate's degree)

Grossmont-Cuyamaca Community College District San Diego, CA August 1987 to December 1989

Upper secondary education

Business (Bachelor's degree)

Skills

Maintaining an organized workspace Administrative experience Appointment scheduling Cash register Microsoft Excel Attention to detail Retail sales Management Account management Events management Customer support Office experience Time management Hotel experience Customer complaint resolution Pet care Greeting customers Multi-line phone systems Computer operation Ability to follow instructions Clean workspace maintenance Customer retention Customer service Employee relations Phone communication Client rapport building Calendar management Sales Front desk Customer relationship management Organizational skills Hospitality Communication skills Clerical experience Cleaning Pet sitting Productivity software Social media management Microsoft PowerPoint POS Basic math Receiving shipments Microsoft Office PCI Guest relations Food ordering Microsoft Outlook Inventory management Conflict management Sales Support Phone etiquette Microsoft Word Marketing Cash handling Computer literacy Event marketing Event planning Word processing Computer skills Guest services Customer inquiry handling Languages

English

Certifications and licenses

Driver's License

First Aid Certification

ServSafe

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