Administrative Office Manager & Bookkeeping

CYNTHIA NOWAK

Castalia, NC ***** **************@*****.*** 732-***-****

Professional Summary

Versatile and detail-oriented administrative professional with over 10 years of experience in office management, bookkeeping, and customer service across healthcare and hospitality environments. Proven ability to oversee operations, streamline administrative processes, and manage financial reporting with precision and efficiency. Recognized for strong organizational skills, leadership, and a commitment to maintaining accuracy and professionalism in fast-paced settings. Skills

Bookkeeping & Payroll • Office & Staff Management • Customer Service & Communication • Accounts Payable / Receivable • Scheduling & Administrative Support • Microsoft Office (Word, Excel) • QuickBooks, Quicken, Windows OS • Bank Reconciliation Professional Experience

Assistant Manager Sunrise Biscuit Kitchen — Louisburg, NC March 2021 – Present

- Oversee daily restaurant operations, ensuring smooth workflows and exceptional customer satisfaction.

- Manage employee scheduling, training, and performance to maintain quality service standards.

- Handle cash management, daily deposits, and financial reporting with accuracy.

- Enforce compliance with company policies and food safety regulations.

- Support ownership in inventory control and cost management initiatives. General Manager Granite Falls Swim and Athletic Club — Rolesville, NC March 2018

– September 2021

- Directed all aspects of facility operations, including staffing, scheduling, and member services.

- Managed billing, membership accounts, and customer relations to ensure retention and satisfaction.

- Oversaw payroll processes, event coordination, and inventory control.

- Created and implemented administrative procedures to enhance efficiency and team performance.

Office Manager Vision Behavioral Health Services — Louisburg, NC March 2017 – May 2017

- Managed daily front office operations, including client scheduling, intake, and documentation.

- Coordinated communication between clients and healthcare providers to ensure quality care.

- Maintained confidential patient and billing records in compliance with privacy standards.

- Supported insurance claims processing and billing reconciliation. Bookkeeper / Receptionist / Billing Clerk Shore Gastroenterology Associates — Oakhurst, NJ May 2010 – February 2016

- Processed patient billing, insurance verification, and collections for a high-volume medical practice.

- Managed accounts payable/receivable, payroll, and bank reconciliations using QuickBooks.

- Handled front desk operations including scheduling and patient communication.

- Ensured accuracy and confidentiality of all financial and medical records. Assistant Bookkeeper / Receptionist Urological Surgical Associates — Edison, NJ September 2003 – April 2010

- Supported bookkeeping and administrative tasks including data entry and patient billing.

- Scheduled patient appointments and maintained organized financial and medical files.

- Assisted in payroll preparation and daily office operations to improve workflow efficiency. Education

High School Diploma — John F. Kennedy High School, Iselin, NJ

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