Data Entry & Customer Support Specialist

Dannet Charles

OPERATIONS & CUSTOMER SUPPORT SPECIALIST

Grayson, GA 30017 770-***-**** *************@*****.*** http://www.linkedin.com/in/dannetcharles

PROFILE

Highly accomplished and results-driven professional with 36+ years of experience in data management, customer service, and food service operations within regulated environments. Demonstrated expertise in accurate data entry, record validation, audit-ready reporting, and ensuring compliance. Skilled in serving as a liaison between internal stakeholders (administrators, faculty, students) and external partners (parents, vendors), ensuring operational alignment and service excellence. Adept at coordinating multi-site teams, supporting stakeholders, and streamlining processes to enhance operational efficiency and service quality. Dependable, detail-oriented, and adaptable, with a strong commitment to continuous improvement and customer satisfaction.

AREAS OF EXPERTISE

Data Accuracy & Record Keeping Administrative & Operational Support Stakeholder Engagement & Service Excellence Regulatory Compliance & Documentation Internal Audits & Quality Assurance Process Optimization & Workflow Management Training Facilitation & Knowledge Transfer Inventory Management & Procurement Budget Oversight & Cost Control Issue Resolution & Corrective Measures Cross-Functional Communication SOP Implementation & Policy Adherence

PROFESSIONAL EXPERIENCE

Empire Health Care & Rehabilitation Center, Marietta, GA Jun 2024 – Jun 2025

Food Service Director

Headed all food service operations for a long-term care and rehabilitation facility to ensure compliance with health, safety, and sanitation regulations. Developed, implemented, and monitored menus to meet nutritional requirements, dietary restrictions, and resident preferences. Managed a team of kitchen and dining staff, including hiring, training, scheduling, and performance evaluations. Controlled food and labor costs through effective budgeting, inventory management, and procurement strategies. Coordinated with clinical and administrative teams to ensure seamless dietary services for residents. Conducted regular inspections of kitchen, dining, and storage areas to maintain quality and safety standards.

Key Contributions:

•Achieved a perfect 100% score on local health inspection report by maintaining rigorous sanitation standards and operational compliance.

Life Care Center of Gwinnett, Lawrenceville, GA Jan 2020 – Feb 2024

Director of Dietary

Led daily operations of dietary services for a skilled nursing and long-term care facility to ensure consistent delivery of high-quality nutrition services. Directed menu planning, therapeutic diet programs, and nutritional compliance in accordance with physician orders and resident care plans. Ensured full compliance with federal, state, and local regulations, including CMS, FDA, CDC, and health department standards. Managed food service budgets, cost controls, inventory systems, and procurement processes to optimize operational efficiency. Oversaw food safety, sanitation, infection control, and HACCP programs to maintain regulatory readiness and survey compliance. Supervised, scheduled, trained, and evaluated dietary staff to ensure performance excellence/regulatory adherence.

Key Contributions:

•Achieved deficiency-free state and local inspections and audits by ensuring strict compliance with all regulations.

•Controlled monthly expenses for food, supplies, and payroll by maintaining strict adherence to budget constraints.

•Achieved above-standard ratings in resident meal satisfaction surveys by enhancing food quality, variety, service, and dining atmosphere.

DeKalb County School District, Decatur, GA Aug 2007 – Dec 2019

School Nutrition Coordinator

Directed nutrition program operations for after-school snack and supper services across 26 schools through menu planning, budget alignment, and supply coordination. Examined food preparation areas, service stations, documentation, and inventory records to verify regulatory adherence and operational accuracy. Performed internal compliance audits with cross-functional teams and supported external regulatory reviews. Investigated federal and state food safety regulations to validate facility procedures, sanitation standards, and handling protocols. Interpreted financial reports to identify cost variances, reconciled discrepancies, and stabilized operational performance. Guided 26 site managers and oversaw 120+ staff across 26 facilities to strengthen regulatory alignment and service efficiency. Coordinated professional development sessions to enhance regulatory compliance, service quality, and operational consistency.

Key Contributions:

•Delivered exceptional client satisfaction/personal fulfillment by providing meaningful support and assistance to individuals.

•Sustained continuous quality assurance/risk mitigation by executing annual program reviews, safety assessments, and audit cycles.

•Strengthened school nutrition program integrity by delivering consistent access to healthy meals and establishing standardized policy frameworks.

•Delivered measurable workforce capability improvements by leading training in ServSafe certification, staffing models, budget controls, and procurement processes.

•Oversaw consistent program compliance and certification integrity by administering district Food Safety Program as a certified ServSafe proctor and instructional lead.

•Influenced organizational governance and strategic direction by contributing board-level expertise for DeKalb Initiative for Children & Families, Inc. to support policy and long-term planning decisions.

•Enabled accurate financial planning and operational scalability by supporting multi-site budget development through staffing forecasts, purchasing demand analysis, and program capacity modelling.

•Achieved district-wide food safety standardization across 120+ facilities by designing a comprehensive HACCP-based Food Safety Manual aligned with USDA guidelines, federal regulations, and state policy requirements.

ADDITIONAL EXPERIENCE

Supervising Manager DeKalb School System, Decatur, GA

School Nutrition Manager DeKalb School System, Decatur, GA

Dietary Supervisor Grady Memorial Hospital, Atlanta, GA

Director of Dietary Beverly Enterprise Medical Arts Facility, Lawrenceville, GA

Food Service Manager Canteen Corporation, New York, NY

Food Service Manager The Madonna Residence, Brooklyn, NY

Supervising Dietitian Long Island Jewish Hospital, New Hyde Park, NY

Food Service Manager New York City Board of Education, Long Island City, NY

EDUCATION

Master of Arts in Adult Education Central Michigan University, Mt. Pleasant, MI

Bachelor of Science in Home Economics City University of New York, New York, NY

PROFESSIONAL DEVELOPMENT & TRAINING

Child Nutrition Program Training University of Georgia, Atlanta, GA, 2018

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