Retail & Service Operations Specialist

Gerard Walker

Arlington, TX +1-575-***-**** ***************@*****.***

Authorized to work in the US for any employer

Work experience

Park Lead

Launch Family Entertainment Park Arlington, TX

April 2026 to Present

i run the store, i count tills, assign tills, customer support, as well as tend to customer and employee needs. Office Clerk

NMSU Biology Dept.

May 2025 to November 2025

Organized incoming and outgoing mail; Greeted and assisted students and faculty; Operated office equipment such as the photocopier, fax machine, phone, and a computer system. Dishwasher/Prep Cook

Portillo's Arlington, TX

January 2024 to January 2025

Managed large volumes of dirty dishes during peak hours; Assisted kitchen staff with food preparation tasks as needed; Followed food safety guidelines and regulations.

Barista

Starbucks Arlington, TX

May 2022 to June 2023

Prepared and served a variety of coffees, teas, and other specialty beverages; Became familiar with different coffee types, brewing methods, and equipment operations; Trained new baristas. Education

Mechanical Engineering (Upper secondary education) New Mexico State University-Main Campus Las Cruces, NM January 2025 to December 2025

Diploma (High School)

Seguin High School Arlington, TX

August 2017 to June 2021

Bachelor's degree

Juan Seguin High School

None

Skills

Retail management B2B sales Dietary department experience Food handling OSHA compliance Food service health code compliance Adaptability Leadership Stocking Legal administrative experience Interpersonal skills Driving Cleaning Heavy lifting Sales Clerical experience Restaurant management Customer service Hospitality Direct sales Diesel engine system repair Brake system repair for small engines Generator repair Dishwashers Vehicle systems Automotive engine system repair Data entry Espresso machine operation Office management ERP systems Organizational skills Conducting sales calls Dishwashing Consultative selling Sales presentations POS systems Restaurant experience Sales management POS Electrical diagnostics Automotive service Cash handling & POS systems Inside sales Inventory management Achieving sales targets Retail store experience Barista experience Diesel engine repair Customer relationship building Cash drawer handling Fine dining experience Cocktail experience Attention to detail Administrative experience Teamwork Law office Professional ethics Office experience Delegation Customer support experience within retail industry Time management Calendar management Food preparation for special diets Sanitizing surfaces New customer acquisition Wine knowledge Kitchen experience Transmission repair for small engines Food preparation Enterprise sales Retail store product knowledge Serving In-person customer service Inventory tracking Long-term care facility experience Customer support Small engine maintenance technician experience Food hygiene Manual handling Filing Appointment scheduling Customer communication Sanitation Retail sales Multi-line phone systems

Languages

Bilingual

English

Spanish

Certifications and licenses

Food Handler Certification

ServSafe

Driver's License

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