Executive Bilingual Case Management & Financial Leadership

CARMEN SENATO

Orlando, FL ***** 845-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dynamic and bilingual professional with over 15 years of experience spanning case management, executive leadership, and financial services. Proven track record as an Associate Director and Volunteer Vice President, demonstrating "lead employee" expertise in organizational strategy, budget management, and community outreach. Adept at navigating complex social services to drive client stability while maintaining rigorous administrative and regulatory standards. CORE COMPETENCIES

Leadership & Strategy: Executive-level oversight, event planning, and sponsor relationship building.

Case Management: Housing advocacy, employment placement, and resource coordination. Financial Stewardship: Budgeting, financial planning, vault operations, and cash management. Administrative Excellence: Expert in medical records, scheduling, and bilingual communication

(English/Spanish).

PROFESSIONAL EXPERIENCE

Associate Director January 2024 – Present

Safe Harbor Shelter Hyannis, MA

Manage and support all housed clients under the program, overseeing housing stability and long- term financial planning.

Conduct home visits to monitor resident compliance with program expectations and budgeting goals. Provide essential community resource support and food security assistance to program participants. Case Manager / Housing Advocate June 2023 – January 2024 Safe Harbor Shelter Hyannis, MA

Facilitated job searches and connected clients with local resources to ensure self-sufficiency. Managed resident financial compliance, ensuring 30% of net income was allocated toward housing. Earned promotion to Associate Director within seven months based on performance and leadership. Case Manager July 2025 – Present

Chase Staffing Orlando, FL

Deliver comprehensive case management services focused on career development and employment placement.

Bridge the gap between clients and local resources for critical needs such as housing and transportation.

Maintain meticulous documentation and case notes in strict accordance with program guidelines. Administrative Assistant 2015 – Present

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Dr. John Hughes, Neurologist Newburgh, NY

Direct administrative operations including patient record organization and complex scheduling for specialized tests (EMGs/EEGs).

Serve as a primary point of contact for patients, processing prescription requests and managing high-volume communications.

Banker / Vault Operations Manager 2008 – 2014

Banking & Financial Services (Various Institutions) Various Locations Held roles at First Niagara Bank, People’s United Bank, Wachovia, and RBC Bank. Managed vault and ATM operations and ensured 100% accuracy in transactional compliance. Proactively marketed services to local businesses and processed loan payments. LEADERSHIP & VOLUNTEER EXPERIENCE

Volunteer Vice President 2012 – Present

Love Holds Life, Inc. Wappingers Falls, NY

Partner with the President to drive financial strategy, budget management, and community outreach. Cultivate and maintain strategic sponsorship relationships with local businesses. EDUCATION & TECHNICAL SKILLS

Education: High School Diploma, Beacon High School, Beacon, NY. Languages: Fully Bilingual in English and Spanish. Technical Skills: Microsoft Office Suite; Typing speed: 45-50 WPM.

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