Digital Enterprise Marketing & Management Professional
Resume:
Bismel Heena Khan
**** ****** ****, ***********, *******
******@*******.***
OBJECTIVE
To attain a position where I may utilize my management experience in leading and delivering positive client based results using technology to promote business initiatives.
EDUCATION
University of Toronto: Mississauga, Ontario, 2014-2017
Obtained Honours Bachelor of Arts Degree
Specialist: Digital Enterprise Management
Sheridan College Trafalgar Campus: Oakville, 2017
Obtained Certificate in Digital Communication
PROFESSIONAL AND TECHNICAL SKILLS
Problem solving skills Team player HTML
Communicative skills Adaptable to change Microsoft Office
Organizational skills Responsible Adobe Creative Suite
Strategic skills Time management skills WordPress
WORK EXPERIENCE
Manager 2019-current
Sports Centre, Mississauga/Toronto, Ontario
Assist customers/employees with questions or concerns and provide alternatives that cater to their needs
Creating a positive and welcoming environment for clients and coworkers
Assign and oversee daily assignments for the team to complete for operational efficiency, along with supporting sales performance
Open and close store in accordance to company standards by maintaining the floor, verifying everything is sized, organized, spaced and put back in designated area
Order merchandise by connecting with distinctive retailers and brands to ensure inventory is up to date
Create schedules, interview, hire and train new employees
Internship, Marketing and Advertising
Multimension, 2017
Use SEO to increase brand awareness, by improving Pinkfolio’s website display and content
Balance and create consistency amongst different advertising platforms
Increase the conversion rate, CTR (Click through rate), ROI, number of subscribers, number of social media followers, number of website followers
Website: Use keywords/key phrases, metatags throughout the posts, pages (content), link out and link in
All marketing channels: ensure the same message is used, same keywords, font, style/layout, images
Social media platforms: research and apply the most time-efficient way of managing various social media channels through Hootsuite
Google, WordPress, Facebook, twitter and Instagram: Allow users to comment, like/share, provide feedback
Track user interaction through analytics, stats to help increase the conversion rate and better understand user
Customer Contact Agent/Assistant Manager for Everyday Banking, 2012-2017
BMO (Bank of Montreal), Mississauga, Ontario
Assist customers by addressing questions, resolving concerns and completing daily everyday banking transactions over the phone
Offer a wide variety of personal banking products and services tailored to customer needs
Fulfill transactional needs and build rapport with everyday banking customers
Proactively identify and discuss customer needs and if required refer to an appropriate team member, department or specialist for further support
Ensure compliance and adherence to Bank policies and procedures
Mentor new employees by assisting in training and development
Obtained the opportunity to perform the role of a temporary assistant manager overseeing employees performance, handling any form of escalations and monitoring their daily schedules
Key Holder, Sales Lead, 2011
ALDO, Mississauga, Ontario
Exemplify urgency to motivate team to reach sales quotas and lead by example with top sales and positive energy
Monitor head office emails to ensure merchandise pricing and visual displays are up to date/standards
Maintain store standards, ensuring inventory levels are accurate
Manage the store operations, guiding the team with daily tasks and organizing work schedules
Interview potential hires, assist with coaching and training new employees
Resolving customers/employees affairs promptly and professionally
Track key performance indicators, including conversion rates, sales per hour, and average daily sales
Maintaining clientele with regular customers both internally and externally to ensure clients are aware of new merchandise via email and phone
References available upon request
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