Verification Specialist & Team Lead

ANALIZA M RIVERA

602-***-**** ***.**********@*****.***

WORK EXPERIENCE

HEAD CASHIER/KEY HOLDER

Terri’s Consignment, Tempe

**/**** — 12/2009

Checked out customers. Opened and closed the store. Researched antiques and priced them. SUPERVISOR

Eurest Dining, Tempe

06/2012 — 04/2016

Implemented strategies to streamline daily kitchen workflow, optimizing efficiency and ensuring smooth operations. Monitored daily financial transactions, maintaining accuracy in financial record-keeping. Uphold strict hygiene standards in all food preparation areas, ensuring compliance with health and safety regulations. MENTOR/TEAM LEAD

Valley Metro, Phoenix

09/2016 — 01/2020

Mentored junior staff daily, fostering a collaborative team environment and promoting professional growth. Guided new team members, ensuring a smooth onboarding process and quick integration into team workflows. Evaluated team performance metrics, identifying areas for improvement and implementing strategies to enhance team productivity.

Ensured compliance standards were met, adhering to regulatory requirements and maintaining a high level of quality. Led small project teams, managing project timelines and deliverables while fostering a collaborative team environment. Resolved complex escalations, demonstrating problem-solving skills and maintaining customer satisfaction. Facilitated cross-functional communication, ensuring alignment between teams and stakeholders to achieve common goals.

VERIFICATION SPECIALIST

Foundever, Remote

04/2025 — Present

Expertly updated mortgagee clauses and lienholder information, demonstrating a commitment to accuracy and meticulous attention to detail.

Verified members and third parties efficiently, ensuring the accuracy and validity of information while maintaining compliance.

Adhered to strict verification timelines and processed verification requests promptly, showcasing strong organizational skills.

Provided comprehensive support for third-party verification needs, ensuring seamless communication and efficient resolution of inquiries.

Managed and executed lienholder updates in a timely manner, ensuring all documentation was accurate and up-to-date. NAIL TECHNICIAN

Nails By Nanii, Phoenix

06/2021 — 11/2025

Created nail designs for customers, managed and booked appointments, managed inventory, built and retained customer relationships, and sanitized and disinfected all nail tools and work surfaces. EDUCATION

DIPLOMA Tempe High School 08/2004 — 05/2008

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