Administrative & Clerical Support Professional

SOYLA SOTO

832-***-**** Katy, TX **********@*****.***

Streamlining office operations through efficient administration, data accuracy, and exceptional client support

Administrative & Clerical Professional

Detail-oriented and highly organized administrative professional with experience in receptionist duties, data entry, records management, and customer service. Handle high-volume phone lines, scheduled appointments, process applications, and maintain confidential records with accuracy and efficiency. Multitask in fast-paced environments while providing exceptional client service.

Office Administration & Clerical Support Data Entry & Records Management Customer Service & Client Relations

Multi-Line Phone Operation Appointment Scheduling Filing & Documentation Confidential Records Handling

Software Proficiency (Microsoft Office Suite) Cross-functional Collaboration

Relevant Experience

Receptionist H&R Block

Managed front desk operations, greeting and assisting clients with inquiries. Scheduled appointments and maintained accurate client records. Handled multi-line phone system and directed calls appropriately. Assisted with administrative tasks, including document preparation and data entry.

Parish Secretary St. Bartholomew Church

Processed food assistance and employment applications, ensuring accurate documentation. Screened and directed incoming calls, assisting community members. Maintained confidential records and organized church office functions.

Data Entry Technician Miranda Response Credit Card Business

Accurately entered and processed personal data for over 16,000 applicants. Maintained high levels of accuracy and efficiency in data management. Maintained compliance with company security and confidentiality standards.

Distribution Clerk/Receptionist Igloo Corporation

Managed shipping and receiving orders, ensuring proper documentation. Conducted data entry and distribution of records. Operated a seven-line phone system, assisting department inquiries. Filed claims and processed necessary paperwork for distribution operations.

X-ray Receptionist Sam Houston Hospital

Answered and directed X-ray department phone calls. Scheduled patient appointments and provided pre-procedure instructions. Maintained daily logs for departmental changes and reported updates to management.

Additional Professional Experience

Licensed Vocational Nurse (LVN) Spring Branch Community Health Houston, TX 2023 – 2024

Delivered patient-centered care for vulnerable populations, including those with mental health needs and substance use disorders. Partnered with Nurse Manager to optimize patient flow, supervise staff, and maintain compliance with health standards. Performed patient assessments, administered medications, and executed medical procedures (injections, specimen collection).

Licensed Vocational Nurse (LVN) ProTouch Staffing Houston, TX 2021 – 2022

Provided direct patient care by assessing, planning, implementing, evaluating, and documenting individual patient needs. Recorded patient vital signs and other information, such as blood pressure, temperature, pulse, respiration, and body weight.

Licensed Vocational Nurse (LVN) Texas Children's Hospital (Med. Center) Houston, TX 2007 – 2017

Provided age-specific care under physician guidance, maintained patient flow, and documented comprehensive assessments. Focused on process improvements, fostering a patient-centered approach, and effective teamwork.

Education

Bachelor's in Business Management – University of Phoenix

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