Payroll & HRIS Implementation Specialist

JACQUELYNE HERRERA

Implementation Specialist Payroll Human Resources PEO Operations

Clermont, FL 407-***-**** ********@*****.*** Bilingual: English & Spanish PROFESSIONAL SUMMARY

Implementation and payroll professional with 3 years of Implementation experience and Payroll Specialist experience dating back to 2021, along with an extensive background in Human Resources, workers' compensation, client onboarding, and PEO operations. Experienced in managing full-cycle payroll and HRIS implementations for multi-state clients, supporting large employee populations, and guiding clients through system setup, payroll processing, training, go-live, and transition. Bilingual in English and Spanish with strong expertise in PrismHR, payroll compliance, client training, problem resolution, and cross-functional coordination. CORE EXPERTISE

• Client Onboarding & Implementation • Payroll Processing & Validation • HRIS / Payroll Systems

• Multi-State Payroll Compliance • Client Training & Web Demos • PEO Operations

• Workers' Compensation Support • Billing & Invoice Reconciliation • Issue Resolution & Escalation Systems & Tools: PrismHR, ClientSpace, Bullhorn, Microsoft Excel, Word, Outlook, PowerPoint, E-Verify PROFESSIONAL EXPERIENCE

Implementation Specialist 2023 - 2026

PEOPLEASE

• Managed full-cycle payroll and HRIS implementations for new and transitioning clients, from discovery and data collection through system setup, client training, first payroll, go-live, and handoff to ongoing payroll support.

• Coordinated implementation timelines and deliverables across payroll, HR, benefits, billing, workers' compensation, compliance, and technology teams to keep client launches on track.

• Reviewed employee and payroll data for completeness and accuracy, validated imports and payroll results, and resolved discrepancies before payroll finalization.

• Trained client administrators on PrismHR payroll processing, employee onboarding, timekeeping, reporting, and self-service functionality, adapting training to each client's workflow and experience level.

• Supported multi-state payroll implementations involving complex pay practices, deductions, direct deposit, tax setup, successor wages, worksite information, and compliance documentation.

• Served as a primary client contact during implementation, troubleshooting payroll and system issues, communicating deadlines and funding requirements, and coordinating escalations when needed.

• Created implementation documentation, process guides, and client-facing instructions to improve consistency, reduce errors, and support successful long-term adoption.

Payroll Specialist 2022 - 2023

PEOPLEASE

• Processed high-volume, multi-state payrolls while maintaining accuracy, timeliness, and compliance with federal and state wage and hour requirements.

• Audited payroll data, earnings, deductions, taxes, direct deposits, and employee changes; researched and corrected discrepancies prior to payroll finalization.

• Partnered directly with clients to resolve payroll, tax, billing, funding, and employee pay inquiries while providing responsive service and clear follow-up.

• Supported payroll reporting, invoice review, employee maintenance, and issue resolution across multiple client accounts. PayBill / HR Specialist / Workers' Compensation

Specialist

2014 - 2022

Resource Employment Solutions II Orlando, FL

• Advanced through multiple payroll, HR, billing, and workers' compensation responsibilities while supporting a multi-state workforce and high-volume staffing operations.

• Managed payroll entry, time and pay review, billing reconciliation, employee records, onboarding, background screenings, and client/employee issue resolution.

• Coordinated workers' compensation claims, injury reporting, return-to-work activities, documentation, and communication with employees, clients, and internal teams.

• Supported recruiting and HR operations, maintained compliant personnel records, and assisted with employee training and policy- related questions.

• Helped ensure accurate payroll and billing by researching discrepancies, correcting data, and coordinating with operations and finance teams.

EDUCATION & PROFESSIONAL DEVELOPMENT

High School Diploma - Edgewater High School, Orlando, FL Professional Development: Workers' Compensation Training Microsoft Excel Training Time Management Training

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