B.Pharm Student - Educational Sales & Operations

ANKUR YADAV

Indore, Madhya Pradesh ***************@*****.*** +91-626*******

PROFESSIONAL SUMMARY

Articulate, empathetic, and target-driven professional fluent in English and Hindi, offering a strong background in customer engagement, issue resolution, consultative sales, and workflow operations. Experienced in handling front-line client interactions, de-escalating customer conflicts, maintaining SLA turnaround times, and managing outbound outreach pipelines. Well-versed in CRM/call logging, digital tools, and adapting quickly in fast-paced operational environments. CORE COMPETENCIES & SKILLS

Customer Support: Inbound/Outbound Calling, Conflict De-escalation, Active Listening, Customer Retention, Professional Phone Etiquette

Sales & Consultation: Consultative Selling, Needs Assessment, Lead Conversion, Persuasive Negotiation, Objection Handling

Operations & Tools: SLA & Turnaround Time Adherence, Call Logging, Microsoft Office Suite, Google Workspace, Data Entry

Languages: Fluent English (Professional/Spoken), Fluent Hindi PROFESSIONAL EXPERIENCE

Customer Outreach & Sales Consultant

Bhautiki Plus Edutech Pvt. Ltd.

Conducted high-volume consultative voice sessions with prospective clients to evaluate requirements and deliver tailored solutions.

Applied active listening and objection-handling techniques to resolve client hesitations and drive target conversion metrics.

Maintained accurate call records, tracked end-to-end follow-up pipelines, and updated lead databases daily.

Telecom Operations & Support Executive

Avantika Gas Limited

Served as primary point of contact for front-line customer inquiries, escalation handling, and critical issue resolution.

Maintained detailed communication logs and status reports to document user issues and enforce turnaround time compliance.

Coordinated cross-functional task distribution to optimize team workflow and resolve operational bottlenecks promptly.

Process & Communication Coordinator Gwalior, MP

Administrative Operations

Drafted official bilingual correspondence, memos, and operational documentation in both English and Ankur Yadav Page 1

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