Assistant Manager & Retail Customer Service

Dashan Nonis

** ******** ********, ********* ** 647-***-**** *************@*****.***

Professional summary

Dependent retail professional with experience as an Assistant Manager, handling cash, POS systems, and day-to-day store operations. Comfortable working in fast-paced, high-volume settings, and known for punctuality, strong organizational skills, and friendly customer service.

Skills

-Cash handling & POS systems

-Customer service and front-end checkout operations

-Inventory and stocking experience

-Punctual, dependable and time-efficient

-Ability to multi-task in fast paced environments

-Collaboration and leadership

-Conflict resolution

-Organization

-Bilingual: fluent in English and French

Employment history

Assistant Manager, Danish Pastry House - Nov. 2022 - August 2026

● Lead and guide team members

● Handle cash, balance registers and manage inventory

● Communicate/ interact with customers to ensure a positive experience

● Oversee daily operations and reporting, supporting smooth store performance Food Sales Associate (front-end), Dal Moros - Dec 2024 - Sept 2025

● Operated cash register & POS systems, processing transactions

● Provided friendly customer service

● Maintained a smooth work environment and kept service consistent Barista\ Keyholder, Danish Pastry House - Oct 2023- Mar 2024

● Opened and closed the store following protocol

● Handled cash and POS systems

● Prepared beverages and food

● Followed health and safety compliance standards at all times EDUCATION

Bachelor’s Degree in Social Work ( In Progress), York University Sept 2024 - Present

High School Diploma, École secondaire Catholique Renaissance Sept 2020 - June 2024

Volunteer + Certifications

● Youth/ Community Outreach - Trinity United Church ( Sept 2024 - June 2026)

● ECE Assistant - Magic Kingdom Learning Centre ( July 2023 - August 2023)

● First Aid/ CPR training

● Food handlers & Smart Serve certificate

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